Double Zero

Review summary

1. T

   Thomas

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A pleasant dining experience all the way around! Great food, great service, great atmosphere.
   

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2. L

   Laurie

   Atlanta Metro

   22 reviews

   5.0

   22 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious garlic knot, Caesar salad, bolognese, and eggplant parmesan. Very crowded for the Christmas season-- glad to see the restaurant is doing well!
   

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3. L

   Lila

   Greater Boston

   1 review

   5.0

   1 review

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, great service, warm and friendly atmosphere!b Will be back!
   

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4. P

   Peter

   Atlanta Metro

   11 reviews

   5.0

   11 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food. Nice ambiance. Group had an excellent experience.
   

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5. J

   Jason

   Coastal Georgia

   4 reviews

   5.0

   4 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food and service. Will visit again . Staff is excellent
   

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6. d

   dave

   VIP

   Charleston

   7 reviews

   2.0

   7 reviews

   Dined on 6 December 2024

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 3

   We regularly go to Double Zero. It’s always enjoyable and, up to last evening, never that crowded. We came at exactly 630 for a 630 reservation, and had our 2 grandchildren with us; in fact it was their request to go to Double Zero. (Next week is our grandsons birthday and guess where the reservation is?) The snippy, overly officious person at the desk told us it would be 15-20 minutes…(but it turned out to be 35 minutes) without any further explanation, which was insulting. So we went up to the bar, which was 2+ people deep. The bar manager, Daniel, very professionally explained that they were unexpectedly slammed because of a Christmas event at the church across the street. THAT would have been all the guy at the desk needed to say to make this a different review. It’s a perfect training opportunity. ‘Sir, we are so sorry that we’re are backed up but we were surprised by a nearby event… please go to the bar where we are offering Open Table reservation holders a complimentary glass of wine for your inconvenience’. But this explanation never came, just a curt, dismissive, condescending response. What he didn’t know is that my 50 year career was in hospitality. There are ways of handling and diffusing situations and this wasn’t one of them. On the good side, Daniel DID offer us cocktails said delighted us by saying sorry for the delay and they were on the house. That’s what hospitality is all about. Kudos to Daniel. The food was outstanding, as it always is, once we were seated. So my review is specifically focused on the (inhospitable) welcome experience and not the overall dining experience. Hopefully, training will resolve this kind of issue in the future.
   

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7. A

   Anna

   Atlanta Metro

   10 reviews

   4.0

   10 reviews

   Dined on 6 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was delicious. Enormous servings. Attentive service. Loud.
   

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8. J

   James

   VIP

   Atlanta Metro

   6 reviews

   5.0

   6 reviews

   Dined on 3 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to the pizza making class! The Chef did a great job getting everyone involved! The table service did an outstanding job!!!
   

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9. R

   Rob

   VIP

   Atlanta Metro

   27 reviews

   5.0

   27 reviews

   Dined on 3 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a well-run restaurant from seating to staff to kitchen to bill. The food is authentic, delicious, made with top line ingredients.
   

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10. M

    Marc

    London

    4 reviews

    3.0

    4 reviews

    Dined on 24 November 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Our server took our drinks order and appetizer order at the start. The salad arrived in 2 minutes and we waited 15 minutes for our drinks. Our main course appeared very quickly and it was obvious that it was prepared before and heated up. I had the risotto with duck. The duck was dried out. My wife's chicken parm was also dry. During most of the the time we are our main course the manager or someone from the kitchen was talking to the people at the next table with his rear end nearly in my wife face. Not enjoyable. The entire meal was over in less than an hour and I felt rushed.
    

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