Dragon Castle

Review summary

1. p

   philip

   London

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a fantastic authentic experience when you visit.
   

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2. A

   Anna

   London

   2 reviews

   5.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food and good service. Highly recommend
   

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3. M

   Marine

   London

   3 reviews

   5.0

   3 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff were very accommodating considering we were a large table with a child which can be a bit chaotic. Dim Sum was great as per usual, we’ve been coming to Dragon Castle for a few years for a family meal and it never disappoints. A great selection of Cantonese breakfast classics. 10/10 would visit again.
   

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   Dragon CastleResponded 4 days ago

   Hi Marine, Thank you so much for your kind words! We’re thrilled to hear that you and your family had a great experience with us, and that our team was able to accommodate your large group so well. It’s wonderful to know that our dim sum continues to meet your expectations. We truly appreciate your continued support over the years, and we look forward to welcoming you back for many more meals to come. Warm regards, Fiona
   

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4. S

   Spencer

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined on 3 November 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Dragon Castle was great for years but no longer. Food and service are currently nowhere near previous standards.
   

   Dragon CastleResponded 4 days ago

   Hi Spencer, Thank you for sharing your feedback, and we're truly sorry to hear that your recent experience at Dragon Castle didn’t meet your expectations. We take all feedback seriously, and we’re disappointed to hear that both the food and service fell short of the high standards you’ve come to expect from us. We are committed to delivering a great dining experience, and we will address these concerns with our team to ensure improvements are made. We hope you’ll consider giving us another chance in the future to restore your confidence in our restaurant. Warm regards, Fiona
   

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5. T

   Tony

   London

   5 reviews

   4.0

   5 reviews

   Dined on 27 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Delicious food served promptly. We visited for dim sum and the variety of dishes was impressive. There are most allergens mentioned on the dim sum menu and some on the main menu.
   

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6. D

   Doran

   VIP

   London

   7 reviews

   5.0

   7 reviews

   Dined on 13 October 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We ordered out favourites, and it was a very good idea - they were delicious! The service was congenial and the restaurant was full, which was well deserved. It was, to me, a good sign that so many Chinese/Asian people were there having a meal.
   

   Dragon CastleResponded on 14 October 2024

   Hi Doran, Thank you so much for dining with us and for taking the time to leave us wonderful review! We're thrilled to hear that you enjoyed your favourites and found them delicious. It's always a pleasure to know our guests feel welcomed and appreciate the atmosphere we aim to create. We also value our diverse and loyal clientele, and it's heartening to see our food resonate with everyone. We look forward to serving you again soon! Warm regards, Fiona
   

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7. D

   Dom123

   London

   7 reviews

   5.0

   7 reviews

   Dined on 5 October 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   Very good food at a very reasonable price. We especially like the dim sum until 5pm
   

   Dragon CastleResponded on 14 October 2024

   Hi Dom Thank you so much for your kind review and for paying us a visit! We're delighted to hear that you enjoyed our Dim Sum and had a great experience with Ahmad’s friendly service. We will make sure to pass the comments to him! The Pan Fried Pork Dumplings are a favourite of ours too, and we're glad you loved them. We hope to welcome you back again soon. Warm regards, Fiona
   

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8. R

   Richard

   London

   4 reviews

   2.0

   4 reviews

   Dined on 29 September 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Have been going to this restaurant for 12 years and it’s definitely not as good lately and the prices are much higher - £100 for lunch dim sum was steep. Most of the dishes came out cold or at best tepid when ordinarily they would be steaming hot. Just a very lacklustre experience.
   

   Dragon CastleResponded on 3 October 2024

   Hi Richard, Thank you for your continued patronage over the years and for taking the time to leave us some feedback. We're truly sorry to hear that your recent visit did not meet your expectations. We always strive to deliver a high-quality dining experience and regret that this wasn't the case. As for the pricing, we ensure that all prices are transparently listed on the menu when you place your order, so there are no surprises. However, we understand that value for money is important and will pass your feedback on to our team to improve both the food quality and overall experience. We hope you'll give us another chance in the future. Kind regards, Fiona
   

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9. A

   Akpata

   London

   1 review

   5.0

   1 review

   Dined on 15 September 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We booked a table for my daughters 13th Birthday, I was a very good time great food the restaurant had nice decor and the staff were friendly they also gave my daughter a chose sponge cake for her birthday and played happy birthday while we sang overall a very good experience and we definitely go there again.
   

   Dragon CastleResponded on 17 September 2024

   Hi Akpata Thank you so much for your wonderful review! We’re thrilled to hear that you chose our restaurant to celebrate your daughter’s 13th birthday and that you all had a great time. Our team takes pride in creating memorable experiences, and we're so glad we could make your daughter’s day special with the cake and song! We look forward to welcoming you back again soon! Kind regards, Fiona
   

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10. R

    Raphael

    London

    1 review

    4.0

    1 review

    Dined on 11 August 2024

    1. Overall 4
    2. Food 5
    3. Service 1
    4. Ambience 3

    As usual, great food, some of the attendants very grumpy
    

    Dragon CastleResponded on 15 August 2024

    Hi Thank you so much for your feedback! We're thrilled to hear that you enjoyed the food, and we appreciate your honest comments about our service. We strive to ensure that every part of your experience is enjoyable, so we’ll be sure to address this with our team. We hope to make your next visit even better! Kind regards Fiona
    

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