Ducie Street Warehouse

Review summary

1. J

   John

   Manchester

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   It was ok, food was a bit cold, desert was stale. Service wasn’t great.
   

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2. K

   Kirsty Yvonne

   Manchester

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Food options were limited but very well presented and of a good standard. Waiting staff were courteous and helpful. Whilst our food took longer than expected the delay was already pleasant with upbeat house music vibes from the inhouse DJ. A surprise 50% February dining discount made our meal exceptional value. I would recommend the Chilli Honey Halloumi and the Chicken Bites starters together without hesitation. (Ask for extra honey sauce to dip).
   

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3. i

   ian

   Manchester

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   the restaurant was excellent and I will return but the whole place on the day was very quiet and a bit more activity would have made all the difference. Really helpful and pleasant staff. Food was tasty and good but presentation a bit basic
   

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4. J

   Jenny

   Manchester

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Could not have been more disappointed with our visit today. First of all, we called ahead as we were running late, to be told that we didn’t have a booking at all…the lady then said she was wrong and she would see us soon. On arrival and throughout, the staff looked like they would rather be anywhere else - lack of manners or any kind of enthusiasm made the atmosphere unwelcoming. Our starters were fine, but overpriced for what they were. Our roast dinners were both good portion sizes, however the food was dry and lacked any real flavour. The Yorkshire pudding in particular seemed as if it had been sat around all day. During both courses no one checked to see if everything was ok, nor did this happen when we paid the bill, which included a service charge that was not warranted.
   

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5. S

   Sharma

   Manchester

   6 reviews

   2.0

   6 reviews

   Dined on 2 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   It was really cold; service was slow; the servers were not very polite, and the food wasn't great.
   

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6. J

   Joanne

   Manchester

   13 reviews

   3.0

   13 reviews

   Dined on 31 January 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Booked a reservation 2 weeks in advance for the restaurant only to be seated in the communal area where it was cold. We asked why and said it was full. The first waitress was not interested and not full of Friday vibes. Food was good and great value with the 50% off in January. Would not rush back.
   

   • 

   Ducie Street WarehouseResponded on 6 February 2025

   Thank you for your feedback. We’re glad you enjoyed the food and found it great value, but we’re sorry your seating and service didn’t meet expectations. We always strive to accommodate reservations as best as possible, and we regret that this impacted your experience. We appreciate your honesty and will share your comments with our team to improve. If you decide to visit again, we’d love the chance to make it a better experience for you.
   

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7. R

   Rachel

   N. Ireland

   2 reviews

   4.0

   2 reviews

   Dined on 28 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a lovely time at Ducie Street Warehouse. The staff were very attentive and the ambience was perfect. We loved the loaded fries but were both slightly disappointed with the beef burger. Will definitely be back regardless!
   

   Ducie Street WarehouseResponded on 6 February 2025

   Thank you for your kind words! We’re delighted you had a great time and enjoyed the service and ambience. It’s great to hear you loved the loaded fries, though we’re sorry the beef burger didn’t quite hit the mark. We appreciate the feedback and will take it on board
   

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8. N

   Natasha

   London

   1 review

   2.0

   1 review

   Dined on 28 January 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   The croquettes were great but everything else was below average. The fries had a very strange taste. I would have been especially disappointed had we not had the January discount. Our sever was very nice but the three people we interacted with before him were not welcoming and sadly despite noting we were everting a 19th birthday on the booking it was completely ignored.
   

   Ducie Street WarehouseResponded on 6 February 2025

   Thank you for your feedback Natasha. We’re glad you enjoyed the croquettes and received great service, but we’re sorry the rest of your experience fell short. Your comments on the fries, service, and missed birthday note are important, and we’ll be addressing them with our team. We appreciate your visit and hope to welcome you back for a better experience. Please feel free to reach out if you'd like to discuss this further.
   

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9. B

   Bella

   Bristol

   1 review

   3.0

   1 review

   Dined on 17 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   The restaurant is gorgeous and the staff were really lovely, however it was quite disappointing to have a lot of the menu unavailable to us, and we would have had more drinks if we had the opportunity to order more. I would probably go again, but not for dinner or for a special occasion.
   

   Ducie Street WarehouseResponded on 22 January 2025

   Thank you for your kind words about our restaurant and team Bella—we’re delighted to hear you enjoyed the atmosphere and service. However, we’re sorry to learn about the limited menu options and missed opportunities to enhance your experience. Your feedback is invaluable, and we’ll use it to improve our offerings and ensure better availability and service in the future. We’d love to welcome you back soon and provide a more seamless experience.
   

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10. A

    Asli

    Manchester

    1 review

    1.0

    1 review

    Dined on 17 January 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    After having a pleasant dining experience here in 2022, we thought to return and take our friends who were visiting the city to DSW for dinner. We left embarrassed and it was arguably my worst dining experience in Manchester after living in the city for 5 years. Where to even begin ? By 8pm they had told us that there was no pizza dough left and we had to change our meal plans. We ordered sourdough and balsamic and they bought out basically a burnt hovis loaf. How any respectable restaurant brings this out under the name of sourdough is shocking. The caesar salad main was another laughable meal, missing key ingredients and was at the same level ( if not worse ) than a supermarket caesar salad packet . The staff were unwelcoming and uninterested, and just an overall unpleasant experience.
    

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    Ducie Street WarehouseResponded on 22 January 2025

    Thank you for taking the time to share your experience Asli. We’re genuinely sorry to hear that your return visit did not meet expectations. Feedback like yours is invaluable in helping us improve. We apologise for the issues with our food and service, as well as for the disappointment caused to you and your friends. This is not the standard we strive for, and we will be addressing your concerns with the team to ensure improvements are made. Thank you again for your feedback, and we hope to restore your confidence in us in the future.
    

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