Dukes

Review summary

1. C

   Chyna

   Kent

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went recently on a Sunday with our two children, two friends and their toddler. The staff were helpful and accommodating, the roast was fantastic and the ambience was lovely - they had a pianist playing. Will definitely return.
   

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2. P

   Paul

   Brighton

   1 review

   5.0

   1 review

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service & lovely food , thank you for welcoming us to Margate!
   

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3. R

   Robert

   London

   2 reviews

   5.0

   2 reviews

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved it, we had my birthday there for 14 of us and it was incredible. Love this restaurant and the team are so kind and friendly but also fun. Thank you
   

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4. E

   Emma and Will

   Kent

   1 review

   5.0

   1 review

   Dined on 29 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect and so nice to be somewhere where all the people working were happy *****
   

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5. L

   Luke

   London

   1 review

   5.0

   1 review

   Dined on 21 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptionally good bistro menu, deliciously strong cocktails, varied wine list and stunning decor. Can’t recommend highly enough! Can’t wait to come back again soon - maybe for a Sunday roast as they come highly recommended by our friends! LOVE Dukes!
   

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6. A

   Andrea

   Kent

   1 review

   5.0

   1 review

   Dined on 16 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I live locally, and i go to Dukes quite often. The food has always been fabulous, the staff is incredibly welcoming and warm. The managers are always bubbly and the atmosphere is stunning. I recommend Dukes 100%!
   

   DukesResponded on 20 September 2024

   Thank you so much for taking the time to leave us some feedback on your experience of Dukes and it's so lovely to hear that the love we invest into our little bar and restaurant is shining through! Hopefully see you again very soon! x
   

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7. C

   Charlie

   Kent

   1 review

   5.0

   1 review

   Dined on 16 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful birthday dinner, great service and cocktails in the sun
   

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8. A

   Amie

   Kent

   1 review

   5.0

   1 review

   Dined on 16 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Came here the other day for dinner with my mum and sister! Staff quickly found us a nice table outside in the garden! Cocktails are amazing, food was lovely and everyone was so friendly it was great, will be back :)
   

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9. P

   Paul

   London

   4 reviews

   3.0

   4 reviews

   Dined on 8 September 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The food wasn’t great value for money. I wouldn’t recommend. The staff however were great.
   

   DukesResponded on 15 September 2024

   Hey Paul, thank you so much for taking the time to give us your feedback. My name is Lucas and i'm one of the owners of Dukes. I can't see on here when you visited us but I would really like to get the opportunity to invite you back and hopefully change your mind. There's no excuse to fall below the high standards that we pride ourselves on, I just have to explain that we have been operating for a period of time with trainee and agency staff so we could still open the doors, and at times some of our temporary team members were not up to scratch in many ways and I can all but apologize and hope you'll give us a second chance with our new head chef, as happy guests are the most important part of running a small business like ours. I have DM'd you with me direct email. Warm regards, Lucas
   

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10. LB

    LondonBlonde

    London

    76 reviews

    3.0

    76 reviews

    Dined on 24 August 2024

    1. Overall 3
    2. Food 2
    3. Service 1
    4. Ambience 2

    This is my 6-7 visit to Dukes in the last 6 months, and this one was a disappointment. They were clearly trying to empty the restaurant for a private party and should not have taken our booking. We came for the crab frites, they had run out but didn’t tell us until we’d chosen our food. Service was brisk… 3 members of staff asked me if I wanted to pay the bill, which I had already done. We had one course and left as we were clearly unwelcome - we weren’t even asked if we wanted dessert. I do appreciate they’d likely had a busy day but one member of staff was really surly. I am local and I felt disappointed that I’d taken friends & recommended it as friendly & fun. Not sure I’ll come again..,
    

    DukesResponded on 15 September 2024

    Hello, I am Lucas, one of the owners of Dukes. I am absolutely mortified to be reading your feedback about the restaurant that my husband and I invest so much love and care into and it certainly doesn't reflect the high standards and customer focused service that we pride ourselves on. All I can do is apologize and assure you that I am conducting an investigation as to what happened here. I would also like to invite you down to Dukes for some food and drinks on us to help make it up to you and hopefully we can change your mind. I will DM you my email. I look forward to hearing from you very soon. Warm regards, Lucas x
    

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