Earls Kitchen + Bar - Ambleside

Review summary

1. C

   Christine

   Vancouver

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   The food was lack luster. For the prices they charge now .. the quality had gone down
   

   Earls Kitchen + Bar - AmblesideResponded 1 day ago

   Hello Christine, Thank you for your feedback. I’m sorry to hear the food didn’t meet your expectations during this visit. We strive to provide top-quality dishes, and I’ll be addressing your concerns with our team. If you’d like to share more about your experience, please feel free to contact me at kimiya.azhand@earls.ca. We’d love the chance to make things right and hope to serve you better in the future. Cheers, Kimiya Azhand - Lounge Manager
   

   Is this helpful?

   Report
2. F

   Farshid

   Greater Boston

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Zero Starts. I had the worst filet mignon steak with lobster tail. The steak was cold on arrival, I also didn't get one of the sides, the service was also subpar, our server wasn't great, didn't wait on us much. The prices are based on a more upscale, 5 starts restaurant, however, this place is not upscale, 5 starts restaurant. I would not recommend this place for anyone that wants a good steak, and a good service.
   

   Earls Kitchen + Bar - AmblesideResponded 1 day ago

   Hello Farshid, I sincerely apologize for the disappointing experience you had during your visit to our restaurant. It’s clear to me that we fell short of delivering the quality and hospitality we aim to provide. Your experience is not reflective of the standards we set for our food or service. I truly regret that your visit left you with such a negative impression, especially since you joined us based on a recommendation. If you’re open to it, I’d appreciate the opportunity to connect with you directly to make amends. Please feel free to reach out to me at Kimiya.azhand@earls.ca. Thank you for bringing this to our attention. I hope we can earn back your trust in the future. Kimiya Azhand - Lounge Manager
   

   Is this helpful?

   Report
3. C

   Clifford

   Vancouver

   1 review

   5.0

   1 review

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was a great experience. We were looked after like royalty
   

   Earls Kitchen + Bar - AmblesideResponded 7 days ago

   Hey, Clifford! Wow, royalty treatment? 🫅✨ We’re blushing over here! So glad you enjoyed your visit—our little stars love rolling out the red carpet for guests like you. Can’t wait to treat you like VIPs again soon! Sincerely, Iuliia Goivaniuk Guest Experience Manager
   

   Is this helpful?

   Report
4. D

   Dale

   Vancouver

   1 review

   4.0

   1 review

   Dined on 17 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   My reservation indicated birthday.. I was more than impressed when we got there and the hostess asked whose b/day it was and wished my friend a happy b/day. Then when we were seated the young lady that took us to our table wished my friend a happy birthday. The waiter was excellent as was the food. My friend likes to be noticed and she was thrilled by the attention. My friend indicated she wanted some kind of b/day dessert and the waiter managed to get the dessert comped. He was above and beyond any expectations we might have had.. Second meal there with a reservation in the last two months and there was nothing that could have been improved either time.
   

   Earls Kitchen + Bar - AmblesideResponded 1 day ago

   Hello Dale, Thank you for such a glowing review! We’re delighted to hear your friend’s birthday celebration was so memorable and that our team made her feel special from the moment you arrived. We’re thrilled you’ve enjoyed your visits with us and look forward to welcoming you back for many more wonderful experiences in the future! Cheers, Kimiya Azhand - Lounge Manager
   

   Is this helpful?

   Report
5. M

   Marcie

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful time at Happy Hour yesterday. Delish food (pizzas and truffle fries) and wine. Their Happy Hour is great value - I think one of the best in the city. Our server Leo was fantastic and had a great personality. Highly recommend!
   

   Earls Kitchen + Bar - AmblesideResponded on 18 November 2024

   Wow, thank you for such a glowing review, Marcie! 🌟 I'm so glad you had an amazing time at Happy Hour—our pizzas and truffle fries are definitely crowd favorites. Leo will be thrilled to hear your kind words about his fantastic service (and great sense of humor)! 🥂We’re so glad to have been part of such a special evening for you both. Looking forward to seeing you again soon! 🥳🍷"🍕 We can't wait to welcome you back soon for more good vibes and Happy Hour fun! Best Regards, Iuliia Goivaniuk Guest Experience Manager
   

   Is this helpful?

   Report
6. Z

   Zul

   Vancouver

   9 reviews

   vip
   2.0

   9 reviews

   Dined on 16 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Very disappointed with brunch - great value but food disappointing
   

   Earls Kitchen + Bar - AmblesideResponded 7 days ago

   Hi there, thank you for sharing your feedback. We’re sorry to hear brunch didn’t live up to expectations. Cold eggs, oily potatoes, and a broken espresso machine? Definitely not the vibe we’re aiming for. We’ll be sharing this with our kitchen team to make sure things improve. We’d love another chance to wow you—please drop a line at iuliia.goivaniuk@earls.ca, so we can make it up to you. Sincerely, Iuliia Goivaniuk Guest Experience Manager
   

   Is this helpful?

   Report
7. K

   Khatija

   Vancouver

   7 reviews

   5.0

   7 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great experience very good food and great service!
   

   Earls Kitchen + Bar - AmblesideResponded on 18 November 2024

   "Short and sweet—just like this review! 😊 We're so glad you had a great experience with delicious food and top-notch service. Can’t wait to welcome you back for more good vibes and tasty bites! 🍴✨" Sincerely, Iuliia Goivaniuk Guest Experience Manager
   

   Is this helpful?

   Report
8. a

   amyn

   Vancouver

   76 reviews

   vip
   5.0

   76 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you to Chris and Julie for getting me a great table and to Mina for superb service!
   

   Earls Kitchen + Bar - AmblesideResponded on 18 November 2024

   Thanks Amyn! What a gem of a review! 🌟 A big shoutout to Chris and Julie for being seating superstars, and Mina for delivering superb service that clearly made your day. Hope to see you soon! 👏 Sincerely, Iuliia Goivaniuk Guest Experience Manager
   

   Is this helpful?

   Report
9. KY

   KimuraYVREats

   Vancouver

   10 reviews

   vip
   5.0

   10 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Have been going for years and after seeing an overhaul of their staffing crews (multiple times), this recent luncheon was actually enjoyable with great staff. They were even considerate of the “sun” exposure in our eyes and allocated us to a comfortable seating dining table. Food was delicious and our waiter was friendly and kind.
   

   • 
   • 
   • 
   • 

   Earls Kitchen + Bar - AmblesideResponded on 17 November 2024

   What a fantastic review! It's heartwarming to hear that the changes in the team have paid off and created a memorable dining experience for this guest. Their appreciation for the thoughtful seating arrangement and the friendly service speaks volumes about the team's attentiveness. Plus, it's always a win when the food gets a shoutout too! 🎉 Cheers, Iuliia Goivaniuk Guest Experience Manager
   

   Is this helpful?

   Report
10. L

    Lee

    Vancouver

    1 review

    5.0

    1 review

    Dined on 12 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I love going to Earl's Ambleside for Happy Hour. It is a great place to meet friends to catch up on busy lives, great Happy Hour menu, I only order the Tofu Tacos as they are the best. The Happy Hour wine is good and a reasonable price.
    

    Earls Kitchen + Bar - AmblesideResponded on 14 November 2024

    Hi Lee! thank you for a great review! I love to hear that we are your to go place for catching up with friends, and what would be the best timing to do so - our Happy Hour deals! I will make sure Brandon knows how he made you feel, he is a gem! Hope to see you again for some more HH and tasty tofu tacos! Sincerely, Guest Experience Manager Iuliia Goivaniuk
    

    Is this helpful?

    Report