Earls Kitchen + Bar - Ambleside

Review summary

1. S

   Sherry

   Vancouver

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I had planned this outing with my girlfriends about a week ago, looking forward to a great experience. Unfortunately, the service was disappointing. I ordered the Santa Fe salad, but it didn’t taste as good as it usually does, and they even forgot to include the chicken. On top of that, the overall service was slow and inattentive, which made the experience frustrating. I was expecting the same quality and hospitality I’ve enjoyed before, but this time, it fell short.
   

   Earls Kitchen + Bar - AmblesideResponded 1 day ago

   Hi Sherry, I really appreciate you taking the time to share this with us, and I’m so sorry we let you down—especially when you were looking forward to a great night out with your friends. Missing the chicken on your salad and experiencing slow, inattentive service is definitely not the standard we aim for, and I completely understand your frustration. I’d love the opportunity to make this up to you. Please reach out to me at iuliia.goivaniuk@earls.ca, and let’s chat about how we can turn this around for you. I truly value your feedback and would love to give you the experience you deserve. Looking forward to hearing from you! Best, Iuliia Goivaniuk Guest Experience Manager
   

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2. M

   Mohamad

   Vancouver

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was amazing! I had an amazing time tonight! I came to Earls in West Vancouver with my parents to celebrate my mom’s birthday. I’m glad we went there. Everything was awesome! Our server was excellent. His name is Connor, and he is top notch. He is excellent at his job. Thank you for an amazing night! My mom is very happy and my dad and I’m very grateful. I’m very happy too. Thank you!
   

   Earls Kitchen + Bar - AmblesideResponded 1 day ago

   Hey Mohamad, This just made our day! 🤩 I’m so glad you chose to celebrate your mom’s birthday with us, and even happier to hear that Connor made it such a special night for you all. He’ll be thrilled to hear your kind words! Wishing your mom a very happy birthday! 🥂 Hope to see you back soon for more amazing moments. Cheers, Iuliia Goivaniuk Guest Experience Manager
   

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3. A

   Adela

   Edmonton

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent customer service and super friendly waiter and the guy cleaning our table was so nice and polite. Great staff and the food was amazing. Thank you for your hospitality and exceptional customer service. Kindly Adela Hohol
   

   Earls Kitchen + Bar - AmblesideResponded 2 days ago

   Hi Adela, Thank you so much for your kind words! 😊 I’m thrilled to hear that our team made your visit special—from your server to the wonderful person keeping your table spotless. I’ll be sure to share your feedback with them! We truly appreciate you dining with us and can’t wait to welcome you back for another great experience. See you soon! Cheers, Iuliia Goivaniuk Guest Experience Manager
   

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4. D

   David

   Vancouver

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely place to celebrate a birthday with a special friend
   

   Earls Kitchen + Bar - AmblesideResponded 5 days ago

   Hey David, That sounds like such a special way to celebrate! 🎂🥂 So glad you chose to spend it with us. Hope it was a memorable one, and we’d love to have you back for more celebrations in the future! Cheers, Iuliia Goivaniuk Guest Experience Manager
   

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5. OT

   OpenTable Diner

   VIP

   Vancouver

   3 reviews

   1.0

   3 reviews

   Dined on 8 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Racist and rude waitress. We used to be regulars of this place but after interact with this kind of untrained people we are done with this place. Furthermore, we are assessing legal action against them Avoid at all costs
   

   Earls Kitchen + Bar - AmblesideResponded on 9 February 2025

   Dear Guest, I’m truly sorry to hear about your experience. This is something we take very seriously, and I would like to investigate this matter further. Could you please provide the date and time of your visit, as well as the name on the reservation if applicable? If you remember the name of your server, that would also be helpful. Please feel free to reach out to me directly at iuliia.goivaniuk@earls.ca so I can personally look into this and address it with our team. Your feedback is incredibly important, and I want to ensure this is handled appropriately. Looking forward to hearing from you. Best, Iuliia Guest Experience Manager
   

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6. S

   Stephanie

   Toronto

   1 review

   2.0

   1 review

   Dined on 8 February 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Our reservation was pushed by 30 minutes only 4 hours prior to our originally scheduled reservation. I had made this reservation weeks in advance and was keeping the restaurant updated with any head count changes regularly. One half of our party was seated much later than the other half. Our party was only served by one server when we had two separate tables and over 20 people. Our server only took our orders from one side of the table and made people sitting at the further side yell down their orders to her. We also had to pass drinks and food from one side of the table to the other side, despite the fact that there was ample room for a server to come to the other side and take orders or serve food and drinks. One person in the party is anaphylactic to peanuts and this was identified when she ordered yet she was almost served peanuts. Lastly, we sat for over 3 hours and received our food in a very delayed fashion. We could have finished our reservation much earlier if there had been better service.
   

   Earls Kitchen + Bar - AmblesideResponded 7 days ago

   Dear Stephanie, I really appreciate you sharing this with us, and I want to sincerely apologize for the experience you had. I understand how frustrating it must have been to have your reservation time pushed, your group split up, and the service not meet expectations—especially with such a large gathering that was planned well in advance. I’ve already addressed all of these concerns with our team to ensure this does not happen again. I’d love the opportunity to make this up to you. Please reach out to me directly at iuliia.goivaniuk@earls.ca, and we can chat about how we can turn this around for you. I truly appreciate your patience, and I hope we can welcome you back for a much better experience. Best, Iuliia Goivaniuk Guest Experience Manager
   

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7. D

   Danielle

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined on 8 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 1

   Service and food was great. But it the music was WAY to loud. I couldn't hear the person next too me without shouting at them and I couldn't hear the person opposite to me at all.
   

   Earls Kitchen + Bar - AmblesideResponded on 9 February 2025

   Hey Danielle! Thanks for the feedback! I’m glad you enjoyed the food and service, but I hear you (even if you couldn’t hear your tablemates! 😉). We want our atmosphere to be lively, not overwhelming, so I’ll be passing this along to our team to keep in mind. Hope we can welcome you back soon—hopefully with a better balance of good vibes and conversation-friendly volume! 🎶 Cheers, Iuliia Guest Experience Manager
   

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8. C

   Caroline

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was very attentive, the food was great. A perfect experience!
   

   Earls Kitchen + Bar - AmblesideResponded on 9 February 2025

   Your 5-star rating has us grinning ear to ear! Thanks! 😄 - Iuliia Goivaniuk, Guest Experience Manager
   

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9. M

   Maureen

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on 7 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Enjoyed the Dine Out dinner. Had the salmon & beef sushi/ steak with frites/ sticky toffee pudding ~ all very tasty, steak cooked perfectly & delicious dessert. Portions were good for our moderate appetite. Only issue was asking 3 times for vinegar for frites which were getting cold. But generally good service. It was busy so not much chatting with servers but they were congenial. We will definitely go there again ~ especially for Dine Out.
   

   Earls Kitchen + Bar - AmblesideResponded 7 days ago

   Hey Maureen, So glad to hear you enjoyed your Dine Out dinner! 🎉 The salmon, sushi, steak, and sticky toffee pudding—sounds like you picked all the best dishes! 😍 Happy to hear the portions and flavors were spot on. That being said, I hear you on the vinegar situation—that’s definitely something we should be quicker with, and I’ll make sure to pass that along to the team. We’d love to have you back again soon (especially for another round of Dine Out 😉). Thanks for sharing your experience! Cheers, Iuliia Goivaniuk Guest Experience Manager
   

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10. A

    Anna

    Vancouver

    1 review

    5.0

    1 review

    Dined on 6 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Juliette was fabulous- great service, informative and always a smile on her face!
    

    Earls Kitchen + Bar - AmblesideResponded 7 days ago

    Hey Anna, Love to hear this! 💫 Juliette is an absolute gem, and I know she’ll be thrilled to hear your kind words. Great service with a smile is what we aim for! Hope to see you back soon for another amazing experience! 🥂 Cheers, Iuliia Goivaniuk Guest Experience Manager
    

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