Earls Kitchen + Bar - Boston - Prudential Center

Review summary

1. P

   Paige

   Greater Boston

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 1

   I made a reservation to be seated on patio and was told I couldn’t sit there and was seated in another location after getting a call in the morning stating we were still able to sit outside on the patio. Our waiter forgot our drinks twice and forgot utensils after appetizers.
   

   Is this helpful?

   Report
2. OT

   OpenTable Diner

   VIP

   Philadelphia

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The food, atmosphere, and service are how they’ve always been—exceptional. Unfortunately, however, one of the best menu items, the Yucatán tacos, were replaced with a 4 taco menu. While the new tacos are generally great additions, the replacement Pollo tacos don’t come close to how great they used to be as a result of the new ingredients, chicken cut, and, most importantly, the overall spice lacking. The new side choice for the tacos was appreciated, but bring the Yucatán back!
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded today

   Hello and thank you for taking the time to leave us a review. Our team is excited to know you enjoyed our atmosphere and service. However, I am sorry to hear one of your staple items has been removed from the menu. Please know it is still our goal to help you find something on the menu that you will absolutely love and we will continue to share your feedback with our team. We look forward to hosting you again soon. Cheers, Sarah Rosenstein - Restaurant Manager
   

   Is this helpful?

   Report
3. HB

   HillaryB

   New York City

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   It was just okay. The waiter frowned and was obviously not happy when only half out party ordered drinks initially. He was attentive and his inconsistent attitudes were felt. Two people in our party didn’t order drinks until the main course was served. When they did, we got a genuine smile. The rice served with one meal was so dry and there was barely any of the sauce that went with it on the plate. It took too long to find our waiter anywhere to ask for more. Food was really just okay - nothing to get excited over. Waiter was again excited when we ordered dessert. The dessert was the only dish worthy of praise. I shared the gluten-free chocolate cake with my husband and we both thought it was great.
   

   Is this helpful?

   Report
4. L

   Lisa

   Greater Boston

   11 reviews

   5.0

   11 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing in every way!! We took a table on the patio.. It was festive and super warm!! I had chicken tacos and they were excellent! Many flavors. They serve you 2, but they are large!! I did a red wine -Paso Robles, very mellow for a winter night!! A great experience all around!! Highly recommend!
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 1 day ago

   Hi Lisa, thank you for taking the time to leave us a review. We are so excited you got to enjoy a beautiful glass of wine on our patio and we look forward to hosting you again soon. Cheers, Sarah Rosenstein - Restaurant Manager
   

   Is this helpful?

   Report
5. N

   Nicole

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Drew was amazing! He made my daughter’s birthday so special!
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 1 day ago

   Hi Nicole, Thank you for taking the time to leave us a review. We are excited to know you felt so well taken care of by Drew and we look forward to hosting you again soon. Cheers, Sarah Rosenstein - Restaurant Manager
   

   Is this helpful?

   Report
6. P

   Philip

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An amazing experience with great service from the staff! Definitely recommend 😎
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 2 days ago

   Hey Philip, We're absolutely thrilled to hear that you had an amazing experience at Earls Kitchen + Bar - Boston - Prudential Center! It's wonderful to know that our staff's service made a positive impact on your visit. Your high ratings for our food, value, and overall experience truly mean a lot to us. We can't wait to welcome you back for another great experience! Best regards, The Management Team
   

   Is this helpful?

   Report
7. J

   Janet

   Greater Boston

   84 reviews

   5.0

   84 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff were all very friendly The food was outstanding We had calamari, fish taco, and sushi
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 2 days ago

   Hey Janet, Thank you so much for your kind words and perfect ratings! We're thrilled to hear that you enjoyed your meal and found our staff to be friendly. It's always our goal to provide outstanding food and service to our guests at Earls Kitchen + Bar - Boston - Prudential Center. We appreciate your feedback and look forward to serving you again soon! Best regards, The Management Team
   

   Is this helpful?

   Report
8. J

   Jonathan

   Greater Boston

   27 reviews

   4.0

   27 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Increasingly expensive for food that is not particualrly special. Now they add a 3% admin fee.
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 4 days ago

   Hi Jonathan, thank you for taking the time to leave us a review. We are sorry to know we did not find you something you did not absolutely love on our menu. Please know that great food and hospitality are our number one priority. If you have questions about the admin fee, please feel free to contact me directly. I look forward to hearing from you. Cheers, Sarah Rosenstein - Restaurant Manager sarah.rosenstein@earls.ca
   

   2 people found this helpful

   Report
9. B

   Brennan

   VIP

   Greater Boston

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   the outdoor space was too cold, other than that everything was great
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 4 days ago

   Hi Brennan, thank you for taking the time to leave us a review. I am sorry to know you found our outdoor space too chilly. Please know we are actively working to fix this and during your next visit, we want to make sure we find you a perfectly comfortable space. if you need help booking, please get in touch with me directly at sarah.rosenstein@earls.ca. Cheers, Sarah Rosenstein - Restaurant Manager
   

   Is this helpful?

   Report
10. S

    Sheryl

    Greater Boston

    3 reviews

    3.0

    3 reviews

    Dined 7 days ago

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 4

    They ran out of food. No chips to go with tacos. My roll on my burger was stale. Nice restaurant, nice waiter but I will never go back.
    

    Earls Kitchen + Bar - Boston - Prudential CenterResponded 5 days ago

    Hi SherylK, Thank you for taking the time to share your experience at Earls Kitchen + Bar - Boston - Prudential Center. We're truly sorry to hear that your visit didn't go as expected, especially with the issue you encountered with the food. We strive to provide our guests with the best dining experience, and it's clear we missed the mark this time. If you are willing to give us another try, I would love to invite you back to enjoy two complimentary entrees that you will absolutely love. I can be reached at sarah.rosenstein@earls.ca if interested in rebooking. Cheers, Sarah Rosenstein - Restaurant Manager
    

    1 person found this helpful

    Report