Earls Kitchen + Bar - Brentwood

Review summary

1. J

   Judi

   Vancouver

   5 reviews

   3.0

   5 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Felt rushed out. Although we’re supposed to have some more time, we left in about an hour. Disappointed with the waiter. Going back to the Keg next event.
   

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2. R

   Robert

   Vancouver

   9 reviews

   5.0

   9 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, ambience and exceptional service. The food was delicious and the atmosphere was perfect.
   

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3. s

   shelley

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Shannon was amazing. Wonderful smile and helpful in helping us choose. Fun time!!!
   

   Earls Kitchen + Bar - BrentwoodResponded 5 days ago

   Hi Shelley, Thank you so much for this review! We are thrilled to hear that you had an excellent experience at our restaurant. Your positive feedback means the world to us and motivates our team to continue delivering exceptional service and quality. We look forward to welcoming you back soon for another wonderful dining experience! Cheers, Nadine Leach Assistant Guest Experience Manager
   

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4. J

   Jack

   Leinster

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Great drinks and great service. Would recommend
   

   Earls Kitchen + Bar - BrentwoodResponded 5 days ago

   Hi Jack, Thank you so much for this review! We are thrilled to hear that you had an excellent experience at our restaurant. Your positive feedback means the world to us and motivates our team to continue delivering exceptional service and quality. We look forward to welcoming you back soon for another wonderful dining experience! Cheers, Antonella Barba Guest Experience Manager
   

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5. K

   Kalliopi

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food and service were great. One thing that left a sour taste in my mouth is the overcharge or not being forthcoming about a charge. My friend and I both ordered the steak frites. The server asked, would you like it with peppercorn or truffle butter. We both said truffle butter. The server presented it as a choice between two- not an upgrade or an additional charge. We were both shocked to see that we were both charged $4 each for the butter. We were both given impression that it was a choice not an additional cost. In my opinion, that’s not an honest way of doing business.
   

   Earls Kitchen + Bar - BrentwoodResponded 5 days ago

   Hi Kalliopi, Thank you so much for providing us with this feedback. I will make sure moving forward our verbiage for any additional features to meals is better reflected and provides insight on wether it is an additional charge or included. Please feel free to email me (antonella.barba@earls.ca) and I would be happy to provide you with a refund on the additional charge. Cheers, Antonella Barba Guest Experience Manager
   

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6. K

   Kevin

   Vancouver

   6 reviews

   4.0

   6 reviews

   Dined on 19 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   As always and consistently… great service and food! Keep up the great work!!
   

   Earls Kitchen + Bar - BrentwoodResponded 5 days ago

   Hi, Thank you for reviewing your most recent visit to our location, it is much appreciated! Here at Earls, we are always striving for 5-star reviews; if there is anything specific you believe we could improve on to elevate your experience to a 5-star, please don’t hesitate to let us know, and if possible, please reach out to our Guest Experience Manager, Antonella Barba (antonella.barba@earls.ca). Best regards, Nadine Leach Assistant Guest Experience Manager
   

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7. J

   Jennifer

   Vancouver

   1 review

   5.0

   1 review

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to celebrate an annual Christmas exchange and were treated to wonderful service by Mabel who went above and beyond to make our evening special. In addition to Mabel’s excellent service we had the wonderful and amazing service of Bowen as well together they were the dynamic duel of Earl’s this evening. Absolutely stellar experience all around which far exceeded our expectations.
   

   Earls Kitchen + Bar - BrentwoodResponded 5 days ago

   Hi Jennifer, Thank you for leaving this amazing review for both Mabel and Bowen! We are so happy to hear that your Christmas exchange here at Earls Brentwood was one to remember. I will be passing this message along to both of them to recognize them for their great work! Looking forward to hosting you soon. Cheers, Antonella Barba Guest Experience Manager
   

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8. Z

   Zahra

   Vancouver

   1 review

   5.0

   1 review

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came for our staff Christmas party and the staff were great at keeping up with our table. Our server was very helpful with the menu giving us options for additions and substitutions that we didn't know were available. This allowed all of us to have a great night! we started during happy hour and all the servers we encountered made sure that we got our drinks and appy orders in before the cut off. had a great night!
   

   Earls Kitchen + Bar - BrentwoodResponded 5 days ago

   Hi Zahra, Thank you so much for this review! We are thrilled to hear that you had an excellent experience at our restaurant. Your positive feedback means the world to us and motivates our team to continue delivering exceptional service and quality. We look forward to welcoming you back soon for another wonderful dining experience! Cheers, Nadine Leach Assistant Guest Experience Manager
   

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9. P

   Patricia

   Vancouver

   14 reviews

   5.0

   14 reviews

   Dined on 17 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Rachel was our server provided excellent service.
   

   Earls Kitchen + Bar - BrentwoodResponded 5 days ago

   Hi Patricia, We are so glad to hear you had a great time at our restaurant. It is great to see that Rachel provided you and your group with excellent service to make your experience a memorable one. Looking forward to welcoming you back soon. Cheers, Antonella Barba Guest Experience Manager
   

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10. L

    LINDA

    Vancouver

    1 review

    3.0

    1 review

    Dined on 17 December 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3

    I find the noise level too high. It was difficult to carry on a conversation.
    

    Earls Kitchen + Bar - BrentwoodResponded 5 days ago

    Hi Linda, Thank you for sharing your experience. We're sorry to hear that the noise level impacted your visit. We strive to create a comfortable environment and atmosphere for all our guests. We will work to minimize the disruptions in the future. Your feedback is important to us, and we appreciate you bringing it to our attention. Cheers, Antonella Barba Guest Experience Manager
    

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