Earls Kitchen + Bar - Richmond

Review summary

1. P

   Patricia

   Vancouver

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good was very good an on time. Great customer service!
   

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2. S

   Sophia

   Vancouver

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 5

   Always short staff at this location. Visited the location 3 times and the service has not improved.
   

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3. N

   Nathalie

   Vancouver

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It was a really bad dining experience. The service was really bad. The waiting time was so long. The server wasn't doing her job.
   

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4. M

   Miranda

   Vancouver

   11 reviews

   vip
   3.0

   11 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   We ordered salt and pepper wings as appetizers. In the past there is minimum 1lb of wings with veggie sticks on the side. Last night we were really disappointed to see there were only 8 tiny drumsticks and wings with no veggies. Really not worth the price.
   

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5. a

   aj

   Vancouver

   223 reviews

   vip
   5.0

   223 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service from Kayla. Friendly and always pleasant. Good happy hour
   

   Earls Kitchen + Bar - RichmondResponded 1 day ago

   Dear Aj, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Sophia Adams sophia.adams@earls.ca Guest Experience Manager
   

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6. S

   Sonia

   Vancouver

   7 reviews

   vip
   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Phil is always great! Great service, will return !
   

   Earls Kitchen + Bar - RichmondResponded 1 day ago

   Dear Sonia, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Sophia Adams sophia.adams@earls.ca Guest Experience Manager
   

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7. s

   seema

   Vancouver

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food was great as always. Poor service. Serving size reduced.
   

   Earls Kitchen + Bar - RichmondResponded 7 days ago

   Dear Seema, Thank you for your feedback! We're glad you enjoyed your visit at Earls Kitchen + Bar - Richmond, though it sounds like there was room for improvement. We aim to exceed expectations, and your insights help us refine our guest experience. Feel free to share more details with me at farah.ladha@earls.ca I hope to hear from you soon! Cheers, Farah Ladha Guest Experience Manager
   

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8. O

   Olga

   Vancouver

   1 review

   5.0

   1 review

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The evening was as beautiful as ever. Buuuuut. Ingrid made our night amazing. Food and drinks, mixed with Ingrid’s charm and beautiful sense of humour made it a night to remember. So thank you all, but you girl, especially ♥️
   

   Earls Kitchen + Bar - RichmondResponded on 15 November 2024

   Dear Olga, Thank you for your wonderful review! We're thrilled to hear that you had a great experience with Ingrid at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Maia Perdido maia.perdido@earls.ca Guest Experience Manager
   

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9. WC

   WinnieC

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my daughter enjoy the food and environment there. Service is great
   

   Earls Kitchen + Bar - RichmondResponded on 15 November 2024

   Dear Winnie, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Maia Perdido maia.perdido@earls.ca Guest Experience Manager
   

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10. A

    Alanna

    Vancouver

    14 reviews

    3.0

    14 reviews

    Dined on 12 November 2024

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 3

    Service was poor. Our waitress didn’t even serve us. We had to ask the hostess for service. No one asked if we wanted dessert or refilled our coffee.
    

    Earls Kitchen + Bar - RichmondResponded on 13 November 2024

    Hey Alanna! I am so dissapointed to hear about your experience at my Restaurant that is not the type of guest experience we strive to deliver. We pride ourselves on delivering 5-star experiences to each and every one of our guests! I would love the opportunity to regain your trust through a redemption experience where we can show you the hospitality we are capable of. Please reach out to me directly at Brendan.Lowry@earls.ca so I can set this up. Brendan Lowry - General Manager - Earls Richmond
    

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