Earls Kitchen + Bar - Legacy West

Review summary

1. d

   david

   Dallas

   6 reviews

   vip
   2.0

   6 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Server wasn’t the best today - food was cold and dry We didn’t even get the appetizer for an hour and then the food all came cold even tho we were told the food wasn’t ready. By the time we got it. It was cold - today was just frustrating, too many things were forgotten, or maybe we weren’t prioritized. A lot of stupid unnecessary mistake.
   

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2. s

   stephen

   Oklahoma City

   64 reviews

   vip
   5.0

   64 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent. The wait staff was very informed and personable. Excellent waitress
   

   Earls Kitchen + Bar - Legacy WestResponded 3 days ago

   Thanks for the feedback, Sjr1155! We're thrilled to hear that you enjoyed our food and found our staff to be knowledgeable and personable. It's always our goal to provide excellent service to all our guests. We appreciate your kind words and look forward to serving you again soon at Earls Kitchen + Bar - Legacy West.
   

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3. A

   Abbey

   Tallahassee

   6 reviews

   2.0

   6 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service was ok at best. They didn’t seem to want to bring the basics like water or napkins. We had a table of 6 that was set for 4. We had to ask for napkins and silverware. Serving sizes were small for price. 3 of us ordered tacos. We each ordered a different kind. 2 came with chips and salsa but mine which were the biarria tacos. didn’t. It cost extra. I’m like come on chip’s and salsa would have elevated the plate plus it just seemed silly that my tacos didn’t. It was like a burger without fries. Just didn’t make sense. Won’t be back or recommend.
   

   Earls Kitchen + Bar - Legacy WestResponded 5 days ago

   Thanks for visiting us at Earls Kitchen + Bar - Legacy West. We're sorry to hear about your experience with us, especially regarding the service and the differences in your orders. We pride ourselves on providing high-quality food and service, so it's disappointing to hear that we fell short. We appreciate your feedback and will certainly address these issues with our team. We hope you'll give us another chance to provide you with a better dining experience in the future. Best, The Management Team
   

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4. K

   Kyle

   Dallas

   17 reviews

   vip
   5.0

   17 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always an amazing time at Earl’s. Clark and (newbie) Kye were very friendly and provided excellent service. Thanks for making it a special night!
   

   Earls Kitchen + Bar - Legacy WestResponded 5 days ago

   Hello Kyle, Thank you so much for your kind words and perfect ratings! We're thrilled to hear that you always have an amazing time at Earls Kitchen + Bar - Legacy West. It's wonderful to know that our team made your special night even better. We truly appreciate your support and look forward to making more memorable experiences for you. Thank you again! Best Regards, The Management Team
   

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5. C

   Clive

   New York City

   2 reviews

   3.0

   2 reviews

   Dined on 22 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   My salad and main course were brought to the table at the same time. The salmon dish I ordered was completely overcooked. The server did not appear to be concerned.
   

   Earls Kitchen + Bar - Legacy WestResponded 5 days ago

   Hey there, We're sorry to hear that your experience at Earls Kitchen + Bar - Legacy West didn't meet your expectations. We take your feedback seriously and will use it to improve our service and food quality. We're sorry that your salmon dish was overcooked - we always aim for perfection! We hope you'll give us another chance to provide you with the quality experience you deserve. Best, The Management Team
   

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6. V

   Victoria

   Dallas

   3 reviews

   vip
   5.0

   3 reviews

   Dined on 21 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brought my team in for a business dinner while they were visiting Dallas. I couldn’t have picked a better spot! The food was delicious, the vibes were high, and the service was spectacular. Also, their Happy Hour is amazing! $7 for a nitro espresso martini?!?! Yes please
   

   Earls Kitchen + Bar - Legacy WestResponded 5 days ago

   Hello! We're absolutely thrilled to hear about your wonderful experience at Earls Kitchen + Bar - Legacy West. It's great to know that our food, vibes, and service met your expectations. We're also glad that you enjoyed our Happy Hour - it's one of our favorite spots to unwind after a long day. Thank you so much for choosing Earls for your business dinner. We look forward to welcoming you back soon. Best, Earls Kitchen + Bar - Legacy West Management Team
   

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7. J

   John

   Dallas

   1 review

   5.0

   1 review

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service and the food were absolutely great. I will definitely return.
   

   Earls Kitchen + Bar - Legacy WestResponded on 18 November 2024

   Hi, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our food and service. It's always our goal to provide a great dining experience for our guests at Earls Kitchen + Bar - Legacy West. We're looking forward to your return visit. Thanks again for choosing us!
   

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8. I

   Isaac

   Baltimore

   1 review

   5.0

   1 review

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A Very friendly staff! Alexis was a wonderful server, and treated us with the best hospitality. The managers also showed us a great experience, when handling an order error. Always a lovely time when I go and bring friends and family.
   

   Earls Kitchen + Bar - Legacy WestResponded on 18 November 2024

   Thank you so much for taking the time to leave us this review! We will pass the kind words on to Alexis and look forward to hosting you in the near future!
   

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9. W

   William

   Atlanta Metro

   3 reviews

   4.0

   3 reviews

   Dined on 12 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Earls is always delicious. Steak and Sushi is amazing. The new Sticky Ribs are to die for but definitely have to be eaten with a fork and knife. Will continue to go back.
   

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10. R

    Robert

    Dallas

    1 review

    2.0

    1 review

    Dined on 10 November 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 3

    Service was slow and forgettable. It was almost as if we were invisible and not there. The food was acceptable and the presentation was great. Service was so bad they comped desert. Clearly I could not recommend unless one has plenty of time and is willing to wait for either service or food. There are too many other establishments who would appreciate the business rather than Earl’s who could care less if you are there. Definitely not a recommendation.
    

    Earls Kitchen + Bar - Legacy WestResponded on 11 November 2024

    Thanks for the Feedback. We're sorry to hear that you didn't have the experience you were hoping for, especially regarding our service. We strive to provide a warm welcome and top-notch service, and we regret that we fell short in this instance. We also take pride in our food presentation and it's disappointing to hear it was just average. We'll take your feedback into consideration as we continually work to improve. We hope you'll give Earls Kitchen + Bar - Legacy West another chance in the future, I would love to further connect with you over the matter. Please feel free to reach me at kakki.brown@earls.ca
    

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