Earls Kitchen + Bar - Mall at Millenia

Review summary

1. J

   Jack

   VIP

   Orlando

   119 reviews

   5.0

   119 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Leg the place. Food is great and staff are very friendly……
   

   Earls Kitchen + Bar - Mall at MilleniaResponded 6 days ago

   Hi Jack, Thank you for the awesome feedback! We’re so glad you enjoyed the food and the friendly service. We can’t wait to have you back for another great experience! Nicole Roumi Guest Experience Manager Nicole.roumi@earls.ca
   

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2. F

   Fernanda

   Greater Boston

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   My salad had no dressing My wine arrived when my food más done The lobster was freeze not fresh
   

   Earls Kitchen + Bar - Mall at MilleniaResponded 6 days ago

   Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. It’s disappointing to know we didn’t meet your expectations, and I’d love the opportunity to make things right. Please reach out to me directly at Nicole.roumi@earls.ca so we can discuss your experience in more detail. Your satisfaction is important to us, and we appreciate the chance to improve. Nicole Roumi Guest Experience Manager
   

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3. T

   Tiffany

   Orlando

   1 review

   3.0

   1 review

   Dined on 13 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Our server was very attentive at the beginning, however we quickly found we had to grab other workers as they walked by to ask for things we needed. To include silverware, chopsticks, etc. for appetizers. Then the food came out and was warm but not hot. We also had one person who ordered her steak well done and the steak came out med rare. This was taken back after the waitress eventually stopped by to check on us. The steak was taken back, and a new one was provided. The new one was still not cooked as well as asked. We had all completed our meals by then and instead of waiting for a well-done steak, we just called it a wash. We ordered dessert to go but were also missing a dessert which then had to be removed from the check. It was also pretty loud, and although we had a reservation for a large party, there were not enough seats for everyone. I would probably not visit again.
   

   Earls Kitchen + Bar - Mall at MilleniaResponded 1 day ago

   Hi Tiffany, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that your experience didn’t meet the high standards we strive to provide. We take your concerns seriously and would love the opportunity to make things right. Please feel free to reach out to me directly, and I’ll ensure we address all of your concerns. We value your feedback and hope to have the chance to improve your experience. Again, thank you for your honesty, and I look forward to hearing from you. Nicole Roumi Guest Experience Manager Nicole.roumi@earls.ca
   

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4. G

   Gabriel

   VIP

   Fort Lauderdale

   16 reviews

   5.0

   16 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great as well as the service & ambiance. The steak & sushi stoodout among all the dishes we had – highly recommended!
   

   Earls Kitchen + Bar - Mall at MilleniaResponded 6 days ago

   Hi Gabriel, Thank you so much for sharing your experience with us! We’re thrilled to hear that you enjoyed the food, service, and ambiance. We truly appreciate your recommendation and hope to welcome you back soon for another fantastic experience! Nicole Roumi Guest Experience Manager Nicole.roumi@earls.ca
   

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5. M

   Marc

   New York City

   6 reviews

   3.0

   6 reviews

   Dined on 9 December 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Way overpriced for the quality to return beautiful setting and top service all around.
   

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   Earls Kitchen + Bar - Mall at MilleniaResponded 6 days ago

   Thank you for taking the time to share your review! I’m sorry to hear that your experience didn’t meet our standards. Your feedback is important to us, and I would love the opportunity to make it right. Please reach out to me at Nicole.roumi@earls.ca so we can ensure your next visit is exceptional! Nicole Roumi Guest Experience Manager
   

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6. J

   Janice

   Orlando

   11 reviews

   2.0

   11 reviews

   Dined on 9 December 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   The food and drinks were good. Our server was not that pleasant. We felt that she was rushed for us to finish so she can go home. She never brought the drinks menu, or ask for more water and never brought napkins either. We had to ask for them.
   

   Earls Kitchen + Bar - Mall at MilleniaResponded 6 days ago

   Hi Janice, Thank you for taking the time to share your experience with us. I’m glad to hear that you enjoyed the food and drinks! However, I’m truly sorry to hear that the service didn’t meet your expectations. We take great pride in offering attentive and friendly service, and it’s clear we missed the mark during your visit. If you’re open to it, I would love to personally invite you back for a better experience. Please reach out directly to me at nicole.roumi@earls.ca, and I’ll ensure everything is taken care of so we can show you the true quality of our service and food. Thank you again for sharing your thoughts with us, and we hope to have the chance to serve you again in the future. Nicole Roumi Guest Experience Manager
   

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7. R

   Richard

   VIP

   Orlando

   6 reviews

   5.0

   6 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great, service amazing and the place looks very nice.
   

   Earls Kitchen + Bar - Mall at MilleniaResponded 6 days ago

   Hi Richard, Thank you for your kind words! We’re so glad you enjoyed the food, service, and ambiance. We can’t wait to welcome you back for another fantastic experience! Nicole Roumi Guest Experience Manager Nicole.roumi@earls.ca
   

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8. M

   Matthew

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined on 2 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good place for a work lunch and excellent service from the wait staff.
   

   Earls Kitchen + Bar - Mall at MilleniaResponded on 8 December 2024

   Hi Matthew, thank you so much for leaving us a review! We are so happy that you enjoyed your experience with us. We look forward to hosting you again soon! Nicole Roumi Guest Experience Manager Nicole.roumi@earls.ca
   

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9. A

   Andre

   Orlando

   1 review

   3.0

   1 review

   Dined on 1 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I made a reservation for myself and my girl friend for dinner. It was pretty simple and effective. Our waiter was ok, the only thing I did not like was that I was charged for water. The waiter never informed of a charge until the bill came. I'm not upset about paying for water, letting me know would have been nice. I order a blacken salmon with potato salad and vegs. The potato salad was just chopped potatoes with seasoning. Overall a fair experience
   

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   Earls Kitchen + Bar - Mall at MilleniaResponded on 8 December 2024

   Hi Andre, Thank you for sharing your feedback with us! We sincerely apologize for the lack of clarity regarding the water charge. It is important to us that our guests feel informed about all charges, and we will make sure our team communicates this better in the future. We're also sorry that the potato salad did not meet your expectations and that you felt your request wasn’t well-received by the server. We’ll address this with our team to ensure that we provide more attentive and accommodating service. We appreciate your input and hope you'll consider giving us another chance to provide a better experience next time. Nicole Roumi Guest Experience Manager Nicole.roumi@earls.ca
   

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10. M

    Mili

    VIP

    Denver

    5 reviews

    5.0

    5 reviews

    Dined on 24 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing experience, very grateful for their special attention to my vegan lifestyle options. Will be dining with them again soon!
    

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    Earls Kitchen + Bar - Mall at MilleniaResponded on 29 November 2024

    Hi Mili, Thank you for your kind words! We're so glad to hear you had an amazing experience and that we could accommodate your vegan lifestyle. We look forward to welcoming you back for another great meal soon! Nicole Roumi Guest Experience Manager Nicole.roumi@earls.ca
    

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