Earls Kitchen + Bar - West Edmonton Mall - Edmonton

Review summary

1. R

   Randy

   Las Vegas

   3 reviews

   4.0

   3 reviews

   Dined on 7 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service & food always second to none! Their prices I find have skyrocketed though. We used to go quite often but now only for a special occasion. It's too bad.
   

   Earls Kitchen + Bar - West Edmonton Mall - EdmontonResponded on 10 December 2024

   Hi Randy, Thank you for taking the time to leave us a review. I am so sorry to hear that you are disappointed with our prices. I will definately forward your feedback and I hope to see you again very soon. Juliane Bodini Guest Experience Manager - juliane.bodini@earls.ca
   

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2. M

   Marcella

   VIP

   Edmonton

   9 reviews

   5.0

   9 reviews

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Will was fantastic, attentive and made my experience so amazing! I loved the Sushi Tacos, and the sangria! Thank you Earls!
   

   Earls Kitchen + Bar - West Edmonton Mall - EdmontonResponded on 5 December 2024

   Hi Megan, Thank you for taking the time to leave us a 5 star review! I am very happy to hear that you loved your Sushi Tacos and Sangria and that Will was able to take a good care of you! We cannot wait to see you again soon! Juliane Bodini Guest Experience Manager - juliane.bodini@earls.ca
   

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3. S

   Susan

   Edmonton

   3 reviews

   4.0

   3 reviews

   Dined on 1 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I found the music quite loud that it was difficult to hear and converse with the people at my table
   

   Earls Kitchen + Bar - West Edmonton Mall - EdmontonResponded on 3 December 2024

   Hi Susan, Thanks for taking the time to leave us a review! I am so sorry to hear that you didn't have a great experience in your last visit due to the volume of the music. I will forward your feedback and we are looking forward to seeing you again soon! Juliane Bodini Guest Experience Manager - juliane.bodini@earls.ca
   

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4. S

   Samantha

   Edmonton

   4 reviews

   1.0

   4 reviews

   Dined on 30 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Waiter was not friendly at all. Not attentive and makes it seems like we were bothering him when we wanted to order more drinks. Not my type of place for a gathering with friends. Only thoughtful things were I got a card, wishing a happy birthday and the manager stopping by to check on us prior to the service.
   

   Earls Kitchen + Bar - West Edmonton Mall - EdmontonResponded on 3 December 2024

   Hi Samantha, Thank you for taking the time to leave us a review! I am so sorry to hear that you did not have a great experience with us in your last visit as we strive to provide exceptional service and food to our guests. Your feedback is very important to us, so please fell free to contact me at juliane.bodini@earls.ca and we can chat more about your last visit and plan an amazing next visit for you! We are looking forward to seeing you again soon! Juliane Bodini Guest Experience Manager - juliane.bodini@earls.ca
   

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5. T

   Terri

   Edmonton

   14 reviews

   5.0

   14 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Triple A service! Ali, Aliyah and Alyssa made my daughter's and my experience today beyond expectations. The Kung Pao Chicken bowl and mango margarita I had were the perfect end to my Black Friday shopping today. Thank you all for being so attentive and ensuring our meals and drinks were top notch!
   

   Earls Kitchen + Bar - West Edmonton Mall - EdmontonResponded on 30 November 2024

   Hi Terri, Thank you so much for taking the time to leave us a 5 star review! I am very happy to hear that you enjoyed the Kung Pao Chicken bowl and Mango Margarita and that Ali, Aliyah, and Alyssa were able to take a good care of you and your daughter! We cannot wait to se you again very soon! Juliane Bodini Guest Experience Manager - juliane.bodini@earls.ca
   

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6. G

   Georgina

   Edmonton

   1 review

   5.0

   1 review

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Immaculate service! Amazing food and service. Love coming here with my husband we always enjoy it.
   

   Earls Kitchen + Bar - West Edmonton Mall - EdmontonResponded on 30 November 2024

   Hi Georgina, Thank you so much for taking the time to leave us a 5 star review! I am very happy to hear that you had a great time and enjoyed your time with your husband in your last visit! We cannot wait to se you again very soon! Juliane Bodini Guest Experience Manager - juliane.bodini@earls.ca
   

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7. T

   Terri

   Edmonton

   14 reviews

   5.0

   14 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love that whenever we want to just pop in to Earl's for a meal or, as in this case, an after experience nightcap with dessert, they always deliver such a great impression. Angelo and Ali made us feel very welcome and Angelo's service was top notch. The cheesecake was exceptional! It was a very busy night across the mall and Earl's was no exception but the bar area was very comfortable and we could have a nice chat to wind up our evening. Thanks Earl's!
   

   Earls Kitchen + Bar - West Edmonton Mall - EdmontonResponded on 18 November 2024

   Hi Terri, Thank you so much for taking the time to leave us a 5 star review! I am so happy to hear that Ali and Angelo were able to take a good care of you and you loved our cheesecake! We are looking forward to see you again very soon! Juliane Bodini Guest Experience Manager - juliane.bodini@earls.ca
   

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8. A

   Alicia

   VIP

   Calgary

   50 reviews

   1.0

   50 reviews

   Dined on 11 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was by far the worst experience I have ever had at earls. They were super disorganized and nonchalant about my food allergies. I felt like the managers were vey dismissive about my experience. I asked to speak with a manager about my food allergies when I arrived and she was like “um, okay” and rushed off. My food took over an hour to prepare (grilled Salmon, rice & asparagus) and it was only when I became irritated with the wait time and asked for a manager, my food came to me (literally, two minutes after I asked) stone cold. It tells me my food was waiting unattended in the kitchen. I asked to speak with the manager again, she came out of the kitchen and told me that it wasn’t their best night and it’s better I just left. That is what I did. As I grabbed my jacket, the waiter came by and apologized and wanted me to come by for a “redo” the next day. I’m travelling, so not possible, but in all honesty I would not take them up on the offer. Not good Earls, not good…
   

   Earls Kitchen + Bar - West Edmonton Mall - EdmontonResponded on 11 November 2024

   Hi Alicia, Thank you so much for taking the time to leave us a review. I am so sorry to hear that you didn't have a great experience with us in your last visit. I understand how frustrating this could be to wait for a long time for your meal, specially when it comes across to food allergies. I am so sorry to hear that you felt dismissed. This is not an Earls standard at all as we strive to provide excellent service and to take care personally about any food restrictions that our guests could have. I would like to chat more about your experience in order to plan an excellent next visit for you. Please feel free to reach out to me at juliane.bodini@earls.ca at your earliest convenience. Juliane Bodini Guest Experience Manager - juliane.bodini@earls.ca
   

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9. G

   Gary

   VIP

   Calgary

   1 review

   5.0

   1 review

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great, quick service. Reserving ahead of time was helpful.
   

   Earls Kitchen + Bar - West Edmonton Mall - EdmontonResponded on 11 November 2024

   Hi Gary, Thank you so much for taking the time to leave us a 5 star review! I am so happy to hear that you had a great time at our store. We are looking forward to seeing you again very soon! Juliane Bodini Guest Experience Manager - juliane.bodini@earls.ca
   

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10. B

    Brandon

    Vancouver

    2 reviews

    4.0

    2 reviews

    Dined on 10 November 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 3

    Honestly had a great time. Good food. Only knock I would say is the tv in the lounge has a big black line through it that was annoying to watch the oilers game on. I’ve been here twice in the past 2 months and that tv has been like that. A large corporation should be able to replace a tv in that time. Who knows how long it’s actually been like that. That’s my only real knock on our dinner however as everything else was great.
    

    Earls Kitchen + Bar - West Edmonton Mall - EdmontonResponded on 11 November 2024

    Hi Brandon, Thank you so much for taking the time to leave us a review, your feedback is very important to us. I am so happy to hear that you has a great time with great food! Thanks for letting us know your concerns about the environment at our store. I will definitely report your feedback in order to improve our service. We are looking forward to seeing you again very soon! Juliane Bodini Guest Experience Manager - juliane.bodini@earls.ca
    

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