Earls Kitchen + Bar - Square One

Review summary

1. M

   Mahreen

   Toronto

   8 reviews

   4.0

   8 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food, our server and the seating was excellent! However, the front desk seemed a bit disorganized.
   

   Earls Kitchen + Bar - Square OneResponded today

   Hi Mahreen! Thank you for taking the time to leave us a review for our team at Earls Square One. We are thrilled to hear you enjoyed your experience with us, and appreciate the feedback provided for the host team. If you wish to share any further insight, please feel to email me at elizabeth.leeabbey@earls.ca, as we would love to know how we can improve. Thanks again and have a wonderful day! Elizabeth Lee-Abbey, Guest Experience Manager
   

   Is this helpful?

   Report
2. W

   Win

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   An overall excellent experience. Service was outstanding. Food was excellent, all five people in the group said their meal was both delicious and generously portioned. Very good value for money. A great choice for a meal out.
   

   Earls Kitchen + Bar - Square OneResponded today

   Hi Win! Thank you for taking the time to leave us a review for our team at Earls Square One. We are thrilled to hear you enjoyed your experience with us, including the food and service. We also noticed that the ambience review was below 5 stars and would love to know how we can improve. Any insight would be greatly appreciated and can be emailed to elizabeth.leeabbey@earls.ca. Thanks again and have a wonderful day! Elizabeth Lee-Abbey, Guest Experience Manager
   

   Is this helpful?

   Report
3. L

   Lisa

   Toronto

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Server had no idea that brunch was available on Boxing Day, even though the website advertised it and there was a board outside the main doors. Finally, she checked with the manager.
   

   Earls Kitchen + Bar - Square OneResponded today

   Hi Lisa, My name is Candace and I am the General Manager here at Earls Square One. I am so sorry to hear about your experience at our location, it's not the standard that Earls has. I would like to get some further information about your experience if you are open to that. If so, please email me directly at ckimball@earls.ca. Thank you and happy new year.
   

   Is this helpful?

   Report
4. A

   AMITABHA

   Toronto

   5 reviews

   3.0

   5 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   Earls is our favourite restaurant, however this time, the service was pathetic (can’t find a stronger word than that). The waitress never bothered to check that the water jug was empty at our table right after we sat as we poured water in our glasses. She never bothered to see if it needs to be refilled and she kept hovering around but we couldn’t get her attention to get us water and then when we asked another waitress for water she vanished saying she will get us water in a moment but never brought it though we could see her chit chatting at another table long beyond taking her order. We would have sat at our table for +15 min just to get water and then finally I walked to a corner console where there were few water jugs to get water for my family myself. At the end when she came she didn’t bother to ask if we would like to have dessert and we had by that time had lost all patience to stay at the restaurant. A busy restaurant is not a reason to not check at the table to see what is required and an empty jug should be visible and be refilled even without asking for it.
   

   Earls Kitchen + Bar - Square OneResponded today

   Hi Amitabha, My name is Candace and I am the General Manager here at Earls Square One. I am extremely sorry to hear about your experience at our location, it's not the standard that Earls has for ourselves. would like to get some further information about your experience if you are open to that. If so, please email me directly at ckimball@earls.ca. Thank you and happy holidays.
   

   Is this helpful?

   Report
5. P

   P.J.

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good experience today. Service was prompt. Restaurant was a few minutes late opening up at posted time of 11:30.
   

   Earls Kitchen + Bar - Square OneResponded 2 days ago

   Hey P.J, Thank you so much for your 5-star rating! We are very happy to hear you had a great experience with us. If we can assist with any reservations in the future, don't hesitate to reach out to me directly. Denval Barrett, Restaurant Manager in training - denval.barrett@earls.ca
   

   Is this helpful?

   Report
6. K

   Konrad

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on 22 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Yhe food was very good as were the cocktails and the lounge area had a good ambiance. Quality Earl's location.
   

   Earls Kitchen + Bar - Square OneResponded 7 days ago

   Hi Konrad! Thank you for taking the time to leave us a review at Earls Square One! We're thrilled to hear you enjoyed your time with us. We wish you a wonderful day and hope to welcome you back soon! Elizabeth Lee-Abbey, Guest Experience Manager
   

   Is this helpful?

   Report
7. S

   Shemar

   Toronto

   1 review

   2.0

   1 review

   Dined on 21 December 2024

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 2

   Restaurant was cold, the doors from the outside brought in too much of the cold air.
   

   Earls Kitchen + Bar - Square OneResponded 7 days ago

   Hi there Shemar, Thank you for taking the time to leave at our location. I'm sorry to hear the resturant was cold during your experience. we will look into the heat levels. If you have any additional information, please email me directly at ckimball@earls.ca Candace K General Manager
   

   Is this helpful?

   Report
8. E

   Eric

   Toronto

   3 reviews

   3.0

   3 reviews

   Dined on 19 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Always have liked Earls Square One and have been many times but this time around it didn't quite live up to expectations. It was far too loud to really have any kind of a conversation and while our server was friendly and professional, she left us waiting too long at times. Food was pretty good but not served hot enough so it may have been waiting somewhere before being served. Call out to the hostesses who seated us who were excellent and also made a point of wishing us well on our way out when we departed which is always a nice touch.
   

   Earls Kitchen + Bar - Square OneResponded 7 days ago

   Hello Eric, Thank you for reviewing our location on your most recent visit. We are so sorry to hear that the sound was too loud and service was slow. Should you wish to provide me additional information about your experience and where we fell short, please reach out to me directly at ckimball@earls.ca Candace K, General Manager
   

   Is this helpful?

   Report
9. I

   Islay

   Toronto

   1 review

   5.0

   1 review

   Dined on 17 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Wide tables and comfortable seating means lots of space for food, but not as intimate for sitting close on a date. The candlelight, soft colours, and overall colours make for a cool, subtle upscale experience. The decor does well to counterbalance the overstimulation of being in such an enthusiastic volume of other diners. Delicious desserts (carmelized cheesecake and the seasonal pecan tart were great), and the plant-based options are a blessing for vegetarian diners. Pay attention that the V on the menu means the dish can be made vegetarian, but does not seem to be inherently vegetarian. Mention your food restrictions up front! Staff were polite with great memories, and checked in, but were not nosy. It struck a good balance. Paying is an atypical touchscreen but smooth. Bathroom doors are very heavy without automation, so heads up for accessibility concerns.
   

   Is this helpful?

   Report
10. D

    Dan

    Toronto

    13 reviews

    3.0

    13 reviews

    Dined on 16 December 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Food delivery was slow. I ordered the 6 oz steak and frites (happy hour) and was told that it sold out but a 9 oz was available at full price. The steak and frites arrived and the fries were T best warm. The steak was perfect. Ordered a Stella and when it arrived it was "Flat".
    

    Earls Kitchen + Bar - Square OneResponded 7 days ago

    Hey Dan, Thank you for taking the time to leave at our location. I am so sorry to hear that we ran out of steaks and were unable to provide what you were looking to order during your experience. This is absolutely not the standard that Earls holds ourselves to. I would like to speak with you further if you are open to this. Please email me directly at ckimball@earls.ca Candace K General Manager
    

    Is this helpful?

    Report