Earls Kitchen + Bar - Square One

Review summary

1. KM

   KulinM

   Toronto

   4 reviews

   3.0

   4 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Server took 45 min to bring our apps Then we ordered yam and she said it will take 40min yet manager brought it out in 5 She never came to take any other orders or chekc and we waited another 30 min for our bill which we reminded Min tip give. Horrible experience
   

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2. S

   Stefani

   Toronto

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Amazing service, hostess was so polite and friendly, our waitress Cassidy as well! She made great Revo. Very good experience
   

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3. M

   Michael

   Toronto

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service with quality food, good for business meetings.
   

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4. OT

   OpenTable Diner

   Toronto

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Service was extremely slow and disorganized. They forgot to give us our drinks and when we did get them 45 minutes later (after we asked them again about it), they tasted very watered down. One of the drinks we ordered was never given to us and it was literally just a ginger-ale… Moreover, we were not once checked up on. Even after asking for the bill, the server took approximately 15-20 minutes to bring it. Overall one of the worst services I have had.
   

   Earls Kitchen + Bar - Square OneResponded 4 days ago

   Hi there, Thank you for taking the time to leave at our location. If there is any further information you would like to provide on your experience and how we could have made it a five star experience, feel free to let me know at ckimball@earls.ca. Thank you and have a great day. Candace Kimball, General Manager
   

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5. K

   Kamya

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great ambiance. The host took an extra 15 mins on top of our reservation to seat us and we had to go back to the desk to check however rest of experience was amazing
   

   Earls Kitchen + Bar - Square OneResponded 4 days ago

   Hello! Thank you so much for your 5-star rating! We are thrilled to know you had a great experience with us. If you have a moment, we'd love to hear more about what stood out to you. Your feedback helps us continue to deliver the best service possible. If we can assist with any reservations in the future, don't hesitate to reach out to me directly. Denval Barrett, Restaurant Manager in training - denval.barrett@earls.ca
   

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6. P

   Parneet

   Toronto

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The customer service here is truly tremendous. I've visited multiple times, and each experience has consistently exceeded my expectations . The staff is always warm and attentive, going above and beyond to ensure every detail is perfect. Whether it's a warm greeting or prompt assistance, they truly make you feel valued and appreciated during your visit.
   

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   Earls Kitchen + Bar - Square OneResponded 3 days ago

   Hi Parneet! Thank you for taking the time to leave us a review at Earls Kitchen + Bar. We are thrilled to hear you enjoyed your experience with us. We wish you a wonderful day and hope to welcome you back again soon! Elizabeth Lee-Abbey, Guest Experience Manager
   

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7. S

   Stephen

   Toronto

   1 review

   2.0

   1 review

   Dined on 19 November 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   The host was awkward and did not greet us upon arrival. He asked that we wait a further ten minutes to prepare the table to add an additional guest. It actually took him 20 minutes. Agatha, our Server was super friendly and helpful, All hot food arrived cold, including two pizzas and two bowls of fries. Additionally, a hair was on the plate next to the taco rolls, Server immediately took food away and brought fresh food, The manager apologized and reduced the bill. SInce this was a birthday celebration, this was not a good experience at one of our favorite restaurants.
   

   Earls Kitchen + Bar - Square OneResponded 4 days ago

   Hi there, Thank you for taking the time to leave at our location. We are so sorry to hear about your experience. If there is any further information you would like to provide on your experience and how we could have made it a five star experience, feel free to let me know at ckimball@earls.ca. Thank you and have a great day. Candace Kimball, General Manager
   

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8. J

   Janet

   Toronto

   6 reviews

   5.0

   6 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service nis good, very attentive. Food is excellent, never failed me. Keep up the good job.
   

   Earls Kitchen + Bar - Square OneResponded on 18 November 2024

   Hey Janet Thank you so much for your 5-star rating! We are very happy to hear you had a great experience with us and that we have never failed you ! If we can assist with any reservations in the future, don't hesitate to reach out to me directly. Denval Barrett, Restaurant Manager in training - denval.barrett@earls.ca
   

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9. J

   Jerry

   Toronto

   4 reviews

   3.0

   4 reviews

   Dined on 14 November 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 5

   Food is very salty. Takes a long time to serve food. Service is slow.
   

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10. F

    Foodie

    Toronto

    4 reviews

    5.0

    4 reviews

    Dined on 10 November 2024

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 4

    The name of our server wad Shanice (Chanice?) and she was great. She was attentive and kind. The ambiance was nice too. It wasn’t too busy, the music wasn’t too loud. Had the steak with ponzu sauce and veggies. It was good, however the steak could of had a touch more flavour(salt/pepper even some garlic and rosemary would be nice if no sauce comes with the food to add to). Overall I was satisfied.
    

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