Eataly - Don Mills

Eataly - Don Mills reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. P

   Panagiotis

   Toronto / Ontario1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   We've been to Eataly twice before and both times the food and service were excellent. This time however not so much... The server, while competent, seemed distracted and missed a number of the small things you expect your server to pick up without having to be asked ... like noticing that your table is dirty and needs to be wiped up. It is really bad when your next course is served upon the crumbs of your previous course. Also, I don't know it their refrigerator was broken or what but the bottled water was room temperature ... yuck! We also blindly ordered a bruscetta appetizer thinking that bruscetta is toasted bread with tomatoes, garlic, basil, olive oil and maybe balsamic vinegar. Well, I don't even know how to describe what we got ... it was bread with some type of whipped cheese, asparagus, peas and bacon. Tasted horrible! Our bad for not reading the menu I suppose but that is not bruscetta the way I know it. The mains were RAVIOLI DI PISELLI E STRACCIATELLA and TAGLIATELLE ALLA BOLOGNESE. In both cases the pasta was WAY undercooked almost crunchy. The RAVIOLI was bland and tasteless. The TAGLIATELLE was actually very tasty and would have been an excellent dish were it not for the undercooked pasta. Finally desert ... the deserts themselves were very good but they were served with what I can only describe as shovels! The spoons were so large, these had to be serving spoons! Large spoon ... small desert cup ... a very awkward combination. All-in-all a disapointing experience!
   

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2. R

   Robin

   Toronto / Ontario1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   I've been here four times, never once has the pasta been actually good (never cooked al dente, usually lukewarm by the time it arrives, sauce never flavourful). Had the bolognese twice and the meat sauce is hard. Just really disappointing. The tiramusi pancakes were gluey and undercooked. Pizza is decent though. Service is good enough but not amazing. They do leave you alone but it's to the point of being unattentive and trying to get their attention (this is when it's not super busy). Host/hostess never friendly, they act like they're doing a favour bringing you to your seat. It's a weird vibe.
   

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3. P

   Peter

   Toronto / Ontario1 review

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We all enjoyed delicious pizzas, pasta,salad as usual And services were excellent too. For sure we will be back again. 👍
   

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4. m

   marcia

   Toronto / Ontario2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed the food and the service. Because we had a small table to ourselves in the back room, it was quiet which older people really appreciate.
   

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5. C

   Carolyn

   Toronto / Ontario1 review

   3.0

   Dined on 26 May 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Mediocre at best. Poor value for what you get. Service was slow (45 minutes wait for first course) on a Monday for lunch.
   

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6. OT

   OpenTable Diner

   New York City2 reviews

   4.0

   Dined on 25 May 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Having been to many Eataly locations worldwide, very happy to see one at Shops. Overall good experience but frustrating that you cannot get a latte with alternative milk when seated in the restaurant but in the bar/quick serve section it is readily available. Also feel that the artichoke plate was incredibly small.
   

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7. R

   Rami

   Toronto / Ontario7 reviews

   2.0

   Dined on 24 May 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Speghetti and potato was barely cooked. Not what I was expecting.
   

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8. A

   Alexandra

   Toronto / Ontario2 reviews

   1.0

   Dined on 21 May 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   We will not return. To start with, the wine glass had lip stick stains on it. Server notified and wondered how that was missed. The menu was not extensive, limited options. Long story short, the pizza that was ordered had hair on it. Eataly extended a courtesy and did not charge us for it. Very disappointed.
   

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9. C

   Catherine VIP

   Toronto / Ontario4 reviews

   5.0

   Dined on 19 May 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding experience... very fresh and high quality!
   

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10. m

    melissa

    Toronto / Ontario9 reviews

    3.0

    Dined on 18 May 2025

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 5

    First time at Eataly, and I really think it’s overhyped 😭 We ordered the Bruschetta, Ravioli, and Alfredo. Bruschetta had way too much cheese. It was so dense, and needed more pork on it. I also would’ve appreciated a heads up from the server, that this bruschetta wasn’t a tomato one. Yes it’s on the menu, but at a restaurant of this scale, I expected it (Cibo lets everyone know when they order a Margarita Pizza, the differences). The ravioli was mid. I wouldn’t order it again. Also first time having peas in my ravioli, not a fan haha. But that’s not on the restaurant, just my taste! Alfredo was good. But way overpriced for the portion… and realistically what it is haha. We also ordered two glasses of the Pinot. That was fantastic! Crisp and chilled perfectly. The service was great. Everyone was attentive and kind. Only flag is maybe being a bit more knowledgeable on the menu, and when to bring things up would elevate the experience more.
    

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