Eataly Ristorante - Short Hills

Review summary

1. K

   Kim

   New York City

   4 reviews

   3.0

   4 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   Beautiful place very friendly staff portions are tiny overpriced for what you’re getting. Spent $30 on small bowl of pasta and nothing else. It was tasty I have to say. But definitely over inflated in the price. 
   

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2. S

   Susan

   Atlantic City

   4 reviews

   4.0

   4 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food and service is very good. I will be back!
   

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3. J

   John

   New York City

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Wow the hype but great disappointment. 3 dishes we tried. All lacking flavor depth. The menu seems to be missing a good variety. Worse than a good pizzeria for over $30 per person.
   

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4. K

   Kimberly

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Food was excellent. Service was definitely lacking - slow, unattentive. Plus, they were out of the Italian beers and still water. Ironing out kinks from recent opening I guess
   

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5. OT

   OpenTable Diner

   New York City

   8 reviews

   4.0

   8 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Service was slow.. the dinner itself took about 2 hours. The food was meh. For Eataly being a newbie I think there are a lot of kinks they need work on. They have to train their staff for service. I’ll give them another try some other time and give them a chance to work and trim their staff some more.
   

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6. C

   Christina

   New York City

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Our server did not check on the table after food arrived and forgot many things we asked for. Mid-way through the lunch the server disappeared never to return. The lunch took 2 hours and we could not get our check without a waiter. One of the worst service experiences Ive had.
   

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7. P

   Patricia

   VIP

   New York City

   34 reviews

   4.0

   34 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   First time for us at Eataly. Place is beautiful, I love the store. Atmosphere is great. Food was ok. The pizza was the best part. Menu is small. Service was slow. Overall it was ok.
   

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8. D

   D

   VIP

   New York City

   11 reviews

   3.0

   11 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   The space is beautiful and the genuine commitment to serving truly Italian food is commendable. However, the staff and general feeling eating at the restaurant is somewhat cold. The fact that they only offer three gluten-free dinner options and absolutely no gluten-free dessert feels very unwelcoming and it also makes it very difficult for those who really want to enjoy the restaurant to go more than every once in a while with such limited choices. If they truly want to be like Italy then they should have a lot more gluten-free choices as Italy has so many Sanza gluten choices. They also need to warm up the staff and make people feel welcome. It appears that they may be somewhat understaffed as there are a lot of empty tables, but no reservations available. I have to command the gluten-free pizza however. It is absolutely fantastic. They also need to realize that while staying true to Italy, you are still in America and you do need to offer unsweetened iced tea as a drink choice. Water or soda should not be the only choices, especially with someone who might be diabetic and want something a little bit different but not a drink full of sugar I think with a few improvements this restaurant could be a fantastic success and a long-term resident of the short Hills mall.
   

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9. B

   Beth

   New York City

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Skip this over rated place. We were really excited to try this restaurant. Our server took our order, advised us she was leaving before we got our food and that we would have a new server. We were never really sure who he was. We were a group of 4 and 2 got their meals the others waited and waited.. finally came. The pizza was soggy. Waters were never refilled. Plenty of empty tables but the host stand kept a long line out front. Most unacceptable was one of the kitchen staff wiping his nose with his hand and continuing to prep food. 1 app, 2 pastas and 2 pizzas $150, completely overpriced, horrible service and nothing special about the food.
   

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10. A

    Alexandra

    New York City

    2 reviews

    3.0

    2 reviews

    Dined 3 days ago

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    The hostesses are a little snippy and rude for no reason given.
    

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