Eataly Ristorante - Short Hills

Review summary

1. N

   Nicole

   VIP

   New York City

   30 reviews

   3.0

   30 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Service was slow. Food came out separately about 10 min apart. Many 4-5 star restaurants offer complimentary bread and it’s disappointing to see you charge $4 for a few pieces of bread.
   

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2. N

   Nick

   New York City

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food and service was good. Restaurant feels like a food hall.
   

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3. A

   Alay

   New York City

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 5

   Eataly was a massive disappointment. For the outrageously high prices, we expected something close to authentic Italian cuisine. What we got was bland, uninspired food that wouldn’t even hold up against a chain restaurant like Olive Garden. The pasta dishes were laughable—tiny portions that looked more suited for a kids' menu. At $25 a plate, this wasn’t just underwhelming; it was borderline insulting. There was no creativity, no flavor, and certainly nothing to justify the premium price. The service was fine, but it couldn’t salvage an experience so thoroughly ruined by the food. My wife and I left feeling not just underwhelmed but outright disappointed. Eataly markets itself as a destination for Italian cuisine, but what we got was far from it.
   

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4. e

   emily

   New York City

   19 reviews

   3.0

   19 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The portions do not justify the price of the food.
   

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5. S

   Sheri

   VIP

   New York City

   24 reviews

   3.0

   24 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food was very good. I did not give them five stars because they have a lot to improve with their service. Starting with the check-in desk. Once we checked in, we went to the bar. They never come to find us despite being past our reservation time. It’s like they totally forgot us and continue to set other people. Our server at the bar was excellent and very attentive. Our waitress was very attentive when she wanted our order but couldn’t find her when we needed refills of water, wanted to order another drink, or to check on items that did not arrive. We weren’t done with our appetizers, and our food was already being delivered. Improvement in the timing of the food should be a focus.  With regards to ambience, our table was overly bright and other areas of the dining room were dark. Getting that figured out would definitely make it more inviting.  Once we checked in, we went to the bar. They never come to find us despite being past our reservation time. It’s like they totally forgot us and continued to see other people. Appetizers were great, pizza was nice and crispy and the pasta was fantastic. 
   

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6. B

   Bhavna

   VIP

   Greater Boston

   7 reviews

   3.0

   7 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   I was extremely disappointed with the service. I brought my guests for a holiday dinner. We were asked to put in our entire order at once which was fine. We had not even finished our apps and they brought our dinner out, never asked us for a second round of drinks . When we finally said something they took our food in and gave us some more time with our second round of drinks. We got up to take a picture by the bar and some of the food that we were still working on got picked up from the table. By this time we were tired of complaining and finished up our meal. The food was amazing but I am extremely disappointed in the service and the fact that food we paid for got taken away even before we could finish working on it . I would like a call about this experience.
   

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7. C

   Carolyn

   New York City

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food was good but service was not. Hopefully they will get the logistics down soon since they are a new restaurant.
   

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8. T

   Toni

   New York City

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Service was so slow and food was very underwhelming. Very disappointing
   

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9. M

   Mary

   Charleston

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   This is my second time here. I gave it another chance even though I said I wouldn’t. FYI service was better food was worse. Bolognese had almost a burnt taste. They charge $1 for a slice of bread that is really a half of slice. Tables are not big enough to accommodate pizza. If you want salt and pepper you have to ask because we were told they only have one. So you have to wait for the server to come. I was really excited to have this restaurant come to Short Hills. Unfortunately they missed their mark. The food is at best mediocre. I really expected much more. No more chances for me. If I want pizza I’ll go to California pizza.
   

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10. A

    Ana

    Greater Boston

    4 reviews

    4.0

    4 reviews

    Dined 2 days ago

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3

    The burrata con caponata was delicious but it would have been better if served a little more at room temperature. My main dish, “tagliatelle alla bolognese” was just excellent. I ate everything and didn’t have space for desert. However, my friend, who has lived in Italy for many years, ordered Millefoglie and was very disappointed with it: it had possibly 5 “leaves” at the most, definitely not a thousand leaves… it was mostly cream. We bought to take home their signature Tiramisù, which was just divine !! We went there for lunch with reservations on a Thursday and it was busy. Overall, the food and service were very good, environment was nice although noisy.
    

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