Eataly Ristorante - Short Hills

Review summary

1. R

   Robyn

   Las Vegas

   11 reviews

   3.0

   11 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   I knew going into this that the service was not great and it was certainly confirmed after eating there. We went to the new Short hills Mall location. Food and drinks were great. The quality is good and it is delicious. Food also came out fast. The biggest problem in this location is that from the moment you check in for a table till the time you leave, the humans running the place appear to have zero experience in the restaurant or customer service industry. There were 10 tables open when we got there and they had a line to wait to sit. We had a reservation and were there 15 minutes early and they still couldn’t figure it out. The bar staff invited us to take a table there and while it was nice we really wanted to sit at a regular table according to our reservation. I will say the bar seemed to run pretty well given the total experience we had. When we finally sat, our server Roger had no idea what was on the menu nor what to do since we had gotten drinks at the bar before we sat. It was like his whole script was thrown off b/c he was trained to ask for drinks and when we already had them, he was lost. After taking out food order, Roger never came to our table again. We had better responses from the food runner and random people who worked there we waved down to get extra plates, forks, pay the bill etc. No one ever came to check on us after each course was served and dishes were piled at the end of our table waiting to be cleared and were only done so when the next course would be set down at the table. Water seemed to be a problem. We had a second round of drinks delivered (that we did not order) and still never had our water glasses filled. This was 1/2 way through into our main dishes. It was clear after that that Roger added the drinks to our table waiting but obviously set off tickets for them to be reordered instead of just added. After we finished eating we just immediately wanted to pay. This place can be a gold mine but they need a strong GM to execute
   

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2. C

   Corey

   New York City

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time to Eataly and food was very good, service was excellent, and would definitely go back.
   

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3. K

   Kat

   Atlanta Metro

   7 reviews

   4.0

   7 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   I have been to Eataly (NY & Dubai) feels like the quality of this one is not the same. Service was ok, the server didn’t offer cheese or black pepper, took over 20 min to bring the check and then the receipt, the restaurant was not crowded, just seems a bit disorganized.
   

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4. S

   Sage

   New York City

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I was expecting more and I can honestly say I prefer the outside counter with sandwiches and pizza (and desserts) to the restaurant. First they didn’t have anything I wanted to drink( ginger ale and unsweetened iced tea) I settled on an Italian coke $6 which was good. Next I got the focaccia bread app which was $7 over priced and just ok. The main was butternut squash ravioli which wasn’t that good and $23 for a very small portion. I will not return to the restaurant part. The front desk guy wasn’t all that friendly either. I prefer the quick pizza and sandwich counter a million times over. Disappointed.
   

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5. N

   Nicole

   VIP

   New York City

   30 reviews

   3.0

   30 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Service was slow. Food came out separately about 10 min apart. Many 4-5 star restaurants offer complimentary bread and it’s disappointing to see you charge $4 for a few pieces of bread.
   

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6. N

   Nick

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food and service was good. Restaurant feels like a food hall.
   

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7. A

   Alay

   New York City

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 5

   Eataly was a massive disappointment. For the outrageously high prices, we expected something close to authentic Italian cuisine. What we got was bland, uninspired food that wouldn’t even hold up against a chain restaurant like Olive Garden. The pasta dishes were laughable—tiny portions that looked more suited for a kids' menu. At $25 a plate, this wasn’t just underwhelming; it was borderline insulting. There was no creativity, no flavor, and certainly nothing to justify the premium price. The service was fine, but it couldn’t salvage an experience so thoroughly ruined by the food. My wife and I left feeling not just underwhelmed but outright disappointed. Eataly markets itself as a destination for Italian cuisine, but what we got was far from it.
   

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8. e

   emily

   New York City

   19 reviews

   3.0

   19 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The portions do not justify the price of the food.
   

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9. r

   renee

   New York City

   60 reviews

   5.0

   60 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful food ! And amazing service! Not sure what the negative reviews are for prices are normal for a restaurant! They have bills to pay ! You pay for quality
   

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10. C

    Cherise

    Atlantic City

    3 reviews

    4.0

    3 reviews

    Dined 2 days ago

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3

    Overall, it was a great experience. I loved the presentation of our desserts & our food was delish. The ambiance was not the same as the one in NYC—I guess because it's in a mall—but it was still very nice!
    

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