Eataly Ristorante - Short Hills

Review summary

1. M

   Michael

   New York City

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

    The only negative is that it took a while for the kitchen to get the food out. Which I believe was also backing up reservations. Some people were blaming the server, but it is really a back of the house issue.
   

   Is this helpful?

2. S

   Sue

   New York City

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service was fabulous! We had a wonderful lunch.
   

   Is this helpful?

3. E

   Evan

   Oklahoma City

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   The food was truly awful. We had to send back two dishes. Very disappointing
   

   Is this helpful?

4. M

   Mike

   New York City

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Shantelle provided great service. The gluten free pizza was the best I've ever had.
   

   Is this helpful?

5. J

   Jessica

   New York City

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   I would never come back. We ordered a pizza, it was soggy. The calamari we first sent back. 2nd it was ok, not much calamari at all. The salmon appetizer wasn’t anything special. I don’t understand the hype. The service was bad. I would never, ever come back.
   

   Is this helpful?

6. K

   Kellie

   New York City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We are new to the Short Hills area and absolutely loved the dining experience. My husband has dietary restrictions and was able to enjoy the entire dining experience which is a very rare occasion for us. The atmosphere was energetic and the staff was very friendly. We will be back again.
   

   Is this helpful?

7. M

   Mariely

   New York City

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   They didn’t sing happy birthday to my husband. Food was good but very small portions for the price.
   

   Is this helpful?

8. G

   Gail

   San Francisco

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Had reservations.. got there a little early and had to wait..food was good but it took a long time to come.. waiter was good..I would come again
   

   Is this helpful?

9. S

   Stephanie

   New York City

   9 reviews

   1.0

   9 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   This place needs a lot of help and restaurant management guidance. Not only do they have no idea what they're doing but their service staff is equally as unknowledgable.
   

   Is this helpful?

10. J

    Johanna

    New York City

    3 reviews

    3.0

    3 reviews

    Dined 6 days ago

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 5

    This is my 4th or 5th time dining at Eataly. When the restaurant first opened, it was completely understandable that the service team were learning and managing patrons to the best of their ability. However I continue to be disappointed with the wait staff. They are not appropriately trained for what one would expect for a high end restaurant. The team comes off as confused and lingers at tables inputting simple dining orders into a tablet that either does not make it easy for them or they do not know how to use it. Today, for a party of 4 (2 were kids), we ordered drinks. Once again, iced tea is not available (which is extremely odd), the Shirley temple could not be made with ginger ale and I ordered an Aperol Spritz which came back without the orange slice. Typically not a big deal but our table was right by the bar and I saw fresh oranges right there asking to be put in the drink. Then we ordered a pizza to share and two pasta dishes. The server had no idea if the pasta dish (cávatelli sausage broccoli rabe) could be made without cheese so she had to go back to the kitchen, again not a big deal but once confirmed, she then repeated our order after standing by our table for an uncomfortable amount of time and then repeated our drink order which was already served to us. Our pizza came out which was for the adults. As we waited for the kids pasta dishes, I asked about the wait to the food runner and she explained pizza comes out of separately from another kitchen. Ok, but then we should have it timed as we were not having appetizers and our pizza sat cold as we waited for our children’s pasta dishes. None of this is a big deal as we are so glad Eatly has come to our neighborhood and the food is delicious but something has to be said as the front of the house is critical and should reflect the standards of a high quality restaurant that most patrons are familiar with from visiting the NYC location.
    

    Is this helpful?