Eataly Ristorante - Short Hills

Review summary

1. L

   Lora

   New York City

   2 reviews

   3.0

   2 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Service really needs to improve. Server was on top of us to order. Food came out in a reasonable period of time. Server became more indifferent and then was nowhere to be found when it was time for the check. He practically threw it on the table and walked off. No consistent with what the Eataly brand purports to be.
   

   Is this helpful?

   Report
2. P

   Patti

   VIP

   New York City

   9 reviews

   5.0

   9 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first time at Eataly Short Hills was a great experience! Excellent service and amazing food--we split a Margherita Pizza and the Caesar Salad with the most heavenly pesto dressing.
   

   Is this helpful?

   Report
3. A

   Andre

   VIP

   Philadelphia

   7 reviews

   1.0

   7 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Horrible service. Everyone acts like you are eating at the most exclusive restaurant and should feel lucky to be there but then the entire experience is horrible. Forgot appetizers, food wasn’t cooked properly, and everything is very expensive and let’s remember you’re in a mall. Go someplace else and get a better meal and service. It’s my second try here and my last ever.
   

   Is this helpful?

   Report
4. J

   Jitney

   New York City

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Nothing like the other Eataly NYC locations. They were sold out of key entrees on a Friday evening. We barely touched our food and drinks because they tasted frozen and bland. Don’t waste your time, 1. There are there plenty of incredible Italian restaurants with homemade pasta in the area and 2. If you actually want the Eataly menu, go to the city. The entire location just opened and they already need an overhaul in training.
   

   Is this helpful?

   Report
5. C

   Chris

   Dallas

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent edition to Short Hills. The restaurant was empty for dinner but the hostess said there weren’t any reservations available. I continued to refresh the app and one eventually opened.
   

   Is this helpful?

   Report
6. T

   Tiffany

   New York City

   8 reviews

   3.0

   8 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Service was excellent! Food was just ok.. I wouldn’t go back. The pizza in the front of the store is better than inside the restaurant!
   

   Is this helpful?

   Report
7. L

   Lisa

   Nashville

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   So excited to have an Eataly in NI! Great food (as expected), attentive service, and overall an excellent experience.
   

   Is this helpful?

   Report
8. a

   anabela

   New York City

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 4

   We had a reservation for 2:15 and did not get seated until 2:45. People with a reservation at 2pm came in after us which was after the 14min grace period (same part size) and they gave them our table. Why have a reservation or a grace period that’s not enforced. We then got squeezed into an area that was for 4 people, we were 5 and it was super tight. Had tall gentleman with us which made it hard for the spot they squeezed us into. After we got seated it took another 15 min for the waiter to come. Once he did he was awesome and food was as treat.
   

   Is this helpful?

   Report
9. K

   Kenzie

   VIP

   New York City

   8 reviews

   5.0

   8 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience and great food, I highly recommend requesting Anthony as your server!
   

   Is this helpful?

   Report
10. M

    Mini

    New York City

    1 review

    2.0

    1 review

    Dined 1 day ago

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 2

    We finally got a reservation at Eataly and were so excited but it was a terrible experience unfortunately. The service was exceptionally bad! Atleast 4 things we wanted to order on the menu were out. The drinks arrived after a wait of almost 40 minutes even though the place wasn’t packed or anything. The food arrived before the drinks! We had to ask for a second bottle of water at least 3 times before we finally got it. The person waiting on us had taken on too much and couldn’t do justice to her job coz she was so overwhelmed. The manager was nice when we aired our grievances.
    

    Is this helpful?

    Report