Eataly Ristorante - Short Hills

Review summary

1. S

   Stacey

   New York City

   5 reviews

   vip
   2.0

   5 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   I had high hopes for this highly rated chain in our mall as that space had a terrible expensive food court and the food was yuck. Previously was an american joes that is sorely missed. If you stick with the wine, pizza or pasta you are good here. Those are excellent but everything else is blah or mid as my kids have said. And the service, well, it's not good but that could be because it's new but the worst is replacing things without telling the patrons. And i never write reviews but this bothered me, the gave us fried chick peas instead of fried zucchini and they gave us grapefruit in my salad instead of blood orange both without telling us. Imagine if we were allergic is all i can say. Good thing i caught it because grapefruit interacts with medicine i take. In the end they did the right thing and took it off the bill however I still can't get over the fact that if one of us was allergic, it wouldn't have ended well.
   

   Is this helpful?

   Report
2. C

   Casey

   New York City

   1 review

   vip
   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   horrible service and experience. one of our entrees did not come out until at least 15 minutes after all of the other entrees. by the time it came out we said we did not want it. the manager came over towards the end of our meal and his solution was to take it off the bill which is hardly fixing any issue because we never got the dish to begin with.
   

   Is this helpful?

   Report
3. J

   Joseane

   New Jersey

   11 reviews

   vip
   4.0

   11 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food is amazing. And the service too. They are still a little overwhelmed, I think it is because is the beginning, and everyone wants to know it. But the first time I went I could have gluten free pasta. The second and third times , I was told they are without Gluten free Pasta. I don’t know why, because they have GF pasta to sell in their market, and today I’ve checked it. I’m celiac, and is really amazing when I can experience Italian restaurants whit the right to eat pasta. I undeservedly, maybe the chef doesn’t want the extra work or extra time to cook GF pasta separately, But it really disappoints me… Today I had the caponata with burrata as a starter, the Baccalla( fresh cod fish) as main dish and Pannacota as dessert. Everything was marvelous. It was the best pannacota I had in my life. Even in Italy I never had something like that.
   

   Is this helpful?

   Report
4. E

   EVANGELOS

   Las Vegas

   103 reviews

   vip
   3.0

   103 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   They ran out of what my wife wanted to order, not sure if that's typical. She then ordered another pasta dish which came al dente but the waiter explained after the fact that it needs to be prepared that way. It would've been good to explain that when the order was being placed. Ended up with 2 pizzas, mediocre at best. Eaten at other locations before in NYC, Vegas and LA and this was the weakest
   

   Is this helpful?

   Report
5. L

   Lindsay

   New York City

   1 review

   vip
   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   While we understand that this restaurant is still working out their kinks, there is a lot to be fixed in this restaurant, especially given the other legacy locations are many times better from a food quality and an experience perspective. First off, the layout is all wrong. Why they would put a grocery store here is beyond me.  The pizza was undercooked and there were multiple people complaining. The kale salad was good but way overdressed. And the cheapest glass of wine is $17. I had the salmon which was OK but not for the $35 price tag, you are better off ordering a salad and having them add salmon for eight dollars. Our expectations were pretty high considering the experience we’ve had in the New York City locations, but in order for us to return a lot would have to change. 
   

   Is this helpful?

   Report
6. C

   Christie

   New Jersey

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   The food was really good but service needs to work out some kinks. Our waiter was not friendly. No greeting just a “you ready to order”, then several dishes came out wrong and nothing comped. I know they’re new, so worth trying again in a few months.
   

   1 person found this helpful

   Report
7. G

   Geltrude

   New York City

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

    It’s a solid place, but I’m a little bummed that I got spaghetti instead of tagliatelle with my Bolognese. The menu states that the dish comes with tagliatelle
   

   1 person found this helpful

   Report
8. OT

   OpenTable Diner

   Atlantic City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was excellent, the server was very nice however service was a bit slow— I don’t think it was the servers fault, possibly they didn’t know we were seated and was overwhelmed with other tables.
   

   Is this helpful?

   Report
9. m

   michael

   New York City

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Service was good, ambience was okay, but it was a bit overpriced for what you got.
   

   1 person found this helpful

   Report
10. D

    Dianne

    New York City

    11 reviews

    vip
    2.0

    11 reviews

    Dined 3 days ago

    1. Overall 2
    2. Food 3
    3. Service 4
    4. Ambience 1

    We had pizza and it was soggy and limp. Not what I was expecting We also had the prosciutto appetizer which was very good but a very small portion for the price
    

    1 person found this helpful

    Report