El Cerdo Bourne End

Review summary

1. J

   Joy

   Berkshire

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely atmosphere. Good service. Food great. When the sun is shining you could be in Spain
   

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2. c

   claire

   London

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time here after a year of saying we would come! Could not recommend enough. Amazing cocktails and amazing food. Service was top notch. The chef came out to greek us and asl if we'd had a great time. Music was great and created a great atmosphere. Will be back!!
   

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   El Cerdo Bourne EndResponded 1 day ago

   Hi Claire, Thank you for your wonderful review of our restaurant! We’re delighted to hear that you enjoyed your first experience with us, and your positive feedback means the world to our team. We look forward to seeing you again and making every visit as enjoyable as the last! El Cerdo Team
   

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3. M

   Michael

   Berkshire

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly, well organised good value, great ambience. Ticks all the boxes!
   

   El Cerdo Bourne EndResponded 1 day ago

   Hi Michael, Thank you so much for your kind words and positive review of our restaurant. We truly appreciate your support and look forward to serving you again soon! El Cerdo Team
   

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4. V

   Vassilis

   London

   5 reviews

   3.0

   5 reviews

   Dined on 14 February 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Maybe because of the St Valentine’s meal offer, the experience was a bit disappointing this time. We had to wait 50 minutes to get seated, and the place was too crowded to enjoy. Ok, the staff was polite, the food very good. They let us finish our meal during closing time without interruption, so we will visit again. But never when they have an offer, that was a bad idea of the restaurant. They would have been full anyway, what was the point in that…
   

   El Cerdo Bourne EndResponded on 19 February 2025

   Hi Vassilis, Thank you for visiting us to celebrate Valentine's Day. We are glad to hear that you enjoyed our Spanish food, and that you were looked after by our staff. We are, however, sorry to hear about your wait to be seated. This is not our usual service, as we were extremely busy, under-staffed and without our Area Manager for the weekend. Your comments have been taken on board, and we will be working with the rest of the team to improve going forwards. We hope to see you soon, to provide you with an experience that is much more representative of our high standards. El Cerdo Team
   

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5. A

   A

   Berkshire

   2 reviews

   1.0

   2 reviews

   Dined on 14 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   I’m afraid of Valentine’s night was a flop for us. We arrived and had to wait 10 minutes to be greeted. Once at our table we were left for around 30 minutes until someone took our drinks order which never arrived. We waited for 45 minutes with no food or drink, the staff were quite obviously busy but there were no smiles at all from them. It was a disappointment. We decided to leave as we knew we weren’t going to be eating until very late. The couple next to us had only just had their starter delivered and they had been there for one hour longer than us. We went to another local restaurant, were greeted straight away and our drinks were given to us pretty much straight away. We ordered and our food came within a very good amount of time (by this time it was around 9:30pm). More motivated staff needed, and more staff training. Maybe they took on too many covers. NB. I had to guess re review of food as we didn’t eat.
   

   El Cerdo Bourne EndResponded on 19 February 2025

   Hi A, We are terribly sorry to hear about the poor service you received on Valentine’s night. Our director has already spoken with you and has assured you that this is not our usual service. Our staff receive frequently excellent reviews on their professionalism, and they are normally very happy, friendly and smiling. Unfortunately, on this occasion, we were extremely busy, short staffed and without our Area Manager. As discussed with our director, our Area Manager is going to call you directly upon his return from annual leave. We appreciate your patience as we investigate this matter and await the return of our Area Manager. El Cerdo Team
   

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6. A

   Adrian

   Bath

   2 reviews

   3.0

   2 reviews

   Dined on 12 February 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a lovely evening with excellent food and service. If there is one criticism the portions are very small even by tapas standards and the prices were more like central London than Bourne end.
   

   El Cerdo Bourne EndResponded on 19 February 2025

   Hi Adrian, Thank you for choosing to dine with us recently, we're delighted that you had a lovely evening with us—thank you for your kind comments about of excellent food and service! We continually monitor our prices with our surrounding competitors and other tapas restaurants. We source much of our produce from high quality suppliers in Spain, to provide authentic flavours and experiences for our guests. We are sorry that we did not live up to your price expectations on this occasion. We hope that we will see you again in the future! El Cerdo Team
   

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7. k

   katy

   VIP

   London

   7 reviews

   5.0

   7 reviews

   Dined on 31 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food and ambience! The staff were lovely and friendly and we had such a great evening. So lovely to be right by the river.
   

   El Cerdo Bourne EndResponded on 19 February 2025

   Hi Katy, We are thrilled to receive your glowing review of our restaurant! Your kind words and positive feedback mean the world to us. Thank you for choosing us, and we can’t wait to welcome you back for another delightful dining experience! El Cerdo Team
   

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8. S

   Sam

   Buckinghamshire

   1 review

   5.0

   1 review

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time here and everything was amazing. From Ricardo the manager. Very personable, chatty and friendly. The staff were amazing, two young ladies, Olivia and I can’t remember the other. But both were an absolute credit to the restaurant. The food was delicious and even though its tapas there was enough to keep us both full. The atmosphere was perfect with good music playing just loud enough to not hear everyone else’s conversations. Lighting was dim to keep it intimate. Will definitely be back in the summer as apparently they have a terrace that opens up to over the look the river in the sunshine.
   

   El Cerdo Bourne EndResponded on 27 January 2025

   Hi Sam, Thank you for choosing to dine with us! We are thrilled to receive your positive review of our restaurant, and we're particularly pleased to hear about the exceptional service from our team members, Ricardo and Olivia. Providing outstanding service is at the heart of what we do, and your feedback reaffirms our commitment to delivering memorable dining experiences. We’re delighted to hear that you enjoyed your experience with us, and your positive feedback means the world to our team. Thank you again for dining with us, and we look forward to serving you again soon! El Cerdo Team
   

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9. D

   Diana

   VIP

   Berkshire

   13 reviews

   4.0

   13 reviews

   Dined on 18 January 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We enjoyed the prawns and the octopus with potato bravas. My octopus had sweet potato & sugar snap peas delicious
   

   El Cerdo Bourne EndResponded on 24 January 2025

   Hi Diana, Thank you so much for your fantastic review of our restaurant! We're thrilled to hear that you enjoyed our mouth-watering Prawns and Octopus, and classic Patatas Bravas. Your kind words truly inspire our team, and we can't wait to welcome you back for another delicious meal soon! El Cerdo Team
   

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10. J

    John

    VIP

    Buckinghamshire

    24 reviews

    5.0

    24 reviews

    Dined on 16 January 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 3

    The kitchen and menu choice are excellent. Service can be variable but has been good recently. And of course it is a great location.
    

    El Cerdo Bourne EndResponded on 24 January 2025

    Hi John, We wanted to express our sincere gratitude for your wonderful review of our restaurant. Your positive feedback encourages us to continue our commitment to providing excellent dining experiences. We’re thrilled you enjoyed your time with us and can't wait to have the pleasure of serving you again soon! El Cerdo Team
    

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