El Santo

Review summary

1. G

   Gwen

   Edinburgh

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Wonderful food & atmosphere with staff who go above & beyond & seem to be a lovely team. We visited on a Friday evening so got to see the amazing dancers who really put on a great show. One small negative was the drinks service was very slow & could be improved but we still had a really great night & will be back.
   

   Is this helpful?

   Report
2. E

   Elaine

   Glasgow

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Great food and venue, good size portions , lovely cocktails. Went to celebrate my daughter’s birthday who loves this place.
   

   Is this helpful?

   Report
3. S

   Simon

   London

   3 reviews

   2.0

   3 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Very disappointed today. Previous visit excellent. Food was great but for those prices everything should be perfect. Staff are very matter of fact and not particularly welcoming/ friendly. We had a lot of leftovers and these were thrown away after we made a particular point of asking to take them away. No apology, no offer anything. Would need to be convinced to return. El Santo needs to up its “service” game to match the quality of the food
   

   Is this helpful?

   Report
4. S

   Sean

   Glasgow

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brilliant establishment and venue, spot on service and spot on food. Shout out out to Wesley our server absolute gentlemen.
   

   El SantoResponded 1 day ago

   Dining with you was a true pleasure. We appreciate your thoughtful feedback and look forward to serving you again soon at El Santo. Cheers and see you again soon!
   

   Is this helpful?

   Report
5. P

   Peter

   Glasgow

   1 review

   3.0

   1 review

   Dined on 21 December 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Staff not as good as before the latest turnaround. There was a booked party in the cocktail bar we did not know about. It was our sixth time in El Santo but sadly we won’t be back.
   

   El SantoResponded 1 day ago

   Thank you for sharing your feedback Peter. At El Santo, we strive to deliver exceptional service and delicious food every time, and it’s disappointing to learn we didn’t meet that standard during your visit. Your concerns about staff and communication are noted, and we’re actively addressing these to ensure a better experience for all. We’d love the chance to welcome you back and restore your faith in El Santo.
   

   Is this helpful?

   Report
6. D

   Donna

   Glasgow

   3 reviews

   5.0

   3 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff were incredible with our son’s allergies, very attentive & knowledgeable. Noisy atmosphere but we enjoy that buzz. We will definitely return as dining with teenagers is a challenge and they couldn’t have been any more accommodating.
   

   El SantoResponded 1 day ago

   Thank you for the amazing review Donna! Your kind words inspire our team to continue delivering great food and service. We hope you’ll join us again at El Santo for another great dining experience.
   

   Is this helpful?

   Report
7. S

   Stewart

   Glasgow

   1 review

   4.0

   1 review

   Dined on 20 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 2

   Service v slow, deposit not taken off bill and probably wouldn't have happened until I noticed when I was leaving. Tables next to us were incredibly loud.
   

   El SantoResponded 1 day ago

   Thank you for your feedback. We're sorry to hear about the delays and oversight with your bill, as well as the noise from nearby tables. We’re committed to creating a smooth and enjoyable dining experience for all guests and will use your comments to improve. We’d love the chance to welcome you back and provide the exceptional service El Santo is known for.
   

   Is this helpful?

   Report
8. L

   Linda

   London

   16 reviews

   5.0

   16 reviews

   Dined on 17 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time, booked without a personal recommendation just reviews on websites and did not disappoint. Felt like every dish we tried was better than the last.
   

   El SantoResponded on 19 December 2024

   Thank you so much for the glowing review! Your support means everything to us, Linda. Until next time, keep being amazing!
   

   Is this helpful?

   Report
9. C

   Calum

   Glasgow

   1 review

   5.0

   1 review

   Dined on 17 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very impressive all round. Will definitely be back again!
   

   • 

   El SantoResponded on 19 December 2024

   Thank you for your thoughtful review Calum! The team is thrilled to hear you loved your time at El Santo. Let’s make more delicious memories soon!
   

   Is this helpful?

   Report
10. D

    Drew

    Glasgow

    1 review

    5.0

    1 review

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic experience. Exceptional food and service
    

    El SantoResponded on 16 December 2024

    We loved having you dine with us – it was a pleasure serving you. Thank you for choosing El Santo! We hope to see you again soon!
    

    Is this helpful?

    Report