El Torito - Monterey

Review summary

1. j

   julie

   San Francisco

   46 reviews

   2.0

   46 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 1

   To start off our server came over and got our drink order. Server failed to explain to my husband the size of his drink and my husband was kind of surprised at the large size. So some explanation of the drink might have helped. We all ordered and my son in law asked for refried beans they brought pinto which looked like pinto beans soup. My daughter requested the 3 combo dinner with two tacos and a tamale. They brought two tacos and flautas which was not what she wanted as she was sharing with her daughter and all she wanted was the tamale. I also asked for a side plate and a Caesar salad. I ordered fajitas and a side Caesar salad as well. After bringing all of our meals, we had to find out where the salads were. My husband had to get up and track someone down to get our salads. They never brought my daughters extra corn cake, but charged us for it. No one ever came back and checked on us after we got our meals. It was the worst service we’ve ever had and we’ve been going there for over 25 years. No drink refills, no checking on our food. No checking on our needs. Very disappointed. And to top it off for seven people they charged us the 20% gratuity That they didn’t earn or deserve. A tip a gratuity means thanking someone for their service. The service was terrible. My son is in food service and I get how servers live on their tips, but they should also earn them. top it off. The whole restaurant was so humid. There was steam all over the inside of the windows. There was no air circulation, and it felt horribly hot in there. The floors were all slippery, which was a huge liability. Overall, I don’t think I will ever go back there again.
   

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2. I

   Ignacio

   Central Coast

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing time, great hostess & really good food! Thank you!
   

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3. S

   Sharolyn

   San Francisco

   6 reviews

   1.0

   6 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Terrible service and quality of food was nasty tamale didn't have chicken in them
   

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4. L

   Luis

   Central Coast

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   Restaurant is very humid!!! Floors are super slippery, not safe. Food was ok but not the best.service was almost ok. Server maybe had many tables and took time to help with some special requests.she visited out table TWICE and when we got the check, surprise!!!! There is already a 20% added tip to my check which was $40.00 dollars just for 2 server visits.
   

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5. M

   Michael

   Central Coast

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   we eat her a couple of times a year Birthday. Anniversary and other occasion food is great staff are great . Views of the Ocean are beautiful
   

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6. N

   Naresh

   VIP

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Amazing location, great food. Unfitting service was less than desired. Seems like servers so busy and lose track of what each table ordered. Our delicious guacamole appetizer came after we were done with our entrees. Nice dessert!
   

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7. Q

   Quentin

   Salt Lake City

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   While the food was good for Mexican food the service was great. We had 8 people so we knew it would take some time. The guacamole was the only big disappointment it had very little flavor and came out with very little guacamole for the price.
   

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8. J

   John

   Central Coast

   5 reviews

   4.0

   5 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 1

   We had to ask for new chips as our first batch some were soft.the music was way to loud and not even Xmas music on Xmas day.the food is always consistent here(very good).
   

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9. M

   Mariann

   San Francisco

   3 reviews

   2.0

   3 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 1

   Christmas buffet, no option for ordering off the menu. Did not know that. The food was minimally labeled so wasn't sure what I was eating or the sauces. Lots of the food was cold from sitting out so long. No chips. Big disappointment. Wish someone would have told us we could order off the menu after 2pm; I would have waited for hot food of my own choosing.
   

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10. J

    Jeffrey

    San Francisco

    12 reviews

    5.0

    12 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    An excellent brunch. Great variety of food choices. Everyone enjoyed it. Good value.
    

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