El Torito - Ontario

Review summary

1. C

   Crystal

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was good. The food was mostly good. It was Thanksgiving and I appreciate El Torito being open.
   

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2. J

   Jan

   Los Angeles

   19 reviews

   vip
   3.0

   19 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Was disappointed no roast beef like last year, meat line was slow although the woman was polite. Food lacking in flavor despite an abundance. Deserts were very small in portions. All the personal were very polite and helpful.
   

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3. P

   Pam

   Los Angeles

   14 reviews

   5.0

   14 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent service, champs was flowing, dirty plates removed promptly. Food was good, some items kept not quite hot enough. Good variety though.
   

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4. T

   Travis

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the Thanksgiving Buffet thank you so much for the kids’ buffet it’s got everything my kids love French fries, chicken tenders, little breaded hotdogs. Your tacos and fresh tortillas are fantastic!! Salada verde is my favorite. The Thanksgiving spread is wonderful
   

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5. S

   Stephanie

   Los Angeles

   3 reviews

   vip
   1.0

   3 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   THE WORST CUSTOMER SERVICE EVER! We had reservations at 2 pm. We had to wait for a couple of minutes to be seated which is fine but this is where it goes down hill. We wait 10 WHOLE MINUTES before we had to go find someone to assist us with simply taking down our order. The server never showed up afterwards. WHAT’S WORSE: we saw our server and another server pointing out our tables for whatever reason . YOU NEVER DO THAT IN FRONT OF A CUSTOMER. CUSTOMER SERVICE 101: Always be professional. We waited 20+ minutes and no one came by to our table. UNPROFESSIONAL AND HORRIBLE CUSTOMER SERVICE! I went to find the manager and let him know what happened while my mother went to find the hostess. The manager clearly saw nothing was brought to our table and said “Not good” The hostess had to find a Spanish speaker for my mother and asked why no one wanted to help us. At this point we were done and as soon as we were leaving the slander said they will bring the drinks. I told him “No. We are done” The manager said “Thank you. Sorry” He is not an effective manger The other hostess was trying to apologize but at this point, the damage was done. I told her “Horrible Customer service” We walked out. We will not be coming back to that unprofessional and probably one of the worst customer service a restaurant has ever shown.
   

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6. Z

   Zachary

   Los Angeles

   5 reviews

   vip
   4.0

   5 reviews

   Dined on 11 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 2

   Food was pretty good and our server was great, but the hostess was extremely rude/tired and unprofessional, and the decor was dated.
   

   El Torito - OntarioResponded on 17 November 2024

   Hi Zachary, We are happy to hear about your experience! We appreciate you taking the time to share.
   

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7. L

   Lauren

   Los Angeles

   7 reviews

   vip
   4.0

   7 reviews

   Dined on 10 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   We were sat outside on the patio but they were not prepared for service. Tables were not wiped down. Debri was on the patio (I’m sure from the recent wind) and we had to ask for a server to be sent out 2x. Christopher was great when he was assigned our section but the host/manager should have made sure the patio was ready for patrons before sitting us outside.
   

   El Torito - OntarioResponded on 17 November 2024

   Hi Lauren, We are happy to hear about your experience! We appreciate you taking the time to share.
   

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8. w

   william

   Los Angeles

   4 reviews

   1.0

   4 reviews

   Dined on 3 November 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   didnt not like food at all, over price for the price on the buffet.
   

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9. L

   Ludovic

   Memphis/West TN

   7 reviews

   4.0

   7 reviews

   Dined on 22 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Correct but not exceptional, the guacamole on table prepared was so low portion! Just enough for service once the five of us! Decent dishes but not exceptional taste. I already had a better experience in a El Torito restaurant.
   

   El Torito - OntarioResponded on 28 October 2024

   We are happy to hear about your experience! We appreciate you taking the time to share.
   

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10. m

    michelle

    Los Angeles

    1 review

    3.0

    1 review

    Dined on 20 October 2024

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 3

    I usually have a good experience at brunch but today it wasn’t it. Our server had a small section and I don’t like to bother anyone unless I really need something. I had to keep calling her for refills on the champagne and she would acknowledge us and walk away and be gone for another 20 minutes. She didn’t check in with us and I had to ask another server to help us out. Overall not a good experience today.
    

    El Torito - OntarioResponded on 21 October 2024

    We want to sincerely apologize for your negative experience in our restaurant. However, we would like to learn more about your situation. We want to make things right.
    

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