El Torito - Redondo Beach

Review summary

1. D

   Daisy

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our favorite Mexican Restaurant! We eat here frequently since the food is always fresh and delicious, there is no other ocean view like this in the South Bay. Service is impeccable. Not only do we personally love El Torito for over 40 years, but also anyone visiting us from out of town falls in love with this choice when we bring them here. Yesterday’s dinner was fantastic!
   

   Is this helpful?

   Report
2. G

   GUSTAVO

   VIP

   Los Angeles

   19 reviews

   5.0

   19 reviews

   Dined on 5 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always good , great food and atmosphere.will come back soon
   

   El Torito - Redondo BeachResponded on 7 December 2024

   Thanks so much for your feedback! We look forward to serving you next time!
   

   Is this helpful?

   Report
3. G

   Grace

   Los Angeles

   1 review

   3.0

   1 review

   Dined on 29 November 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 3

   The food is really not worth the price they’re charging people. Turkey and Ham were dry. The stuffing is sooo salty! The mac n cheese is cold and cheap, most of the food are cold and the mashed potatoes are only good with the gravy. El Torito could’ve done better! Very disappointing and will not be back!
   

   El Torito - Redondo BeachResponded on 30 November 2024

   Thank you so much for contacting us. We are genuinely sorry to hear that your experience was not a positive one. We would love the opportunity to speak with you. Please reach out to the “Sr. Director of Operations/ Regional Director” to see what we can do for a better experience next time.
   

   Is this helpful?

   Report
4. C

   Christine

   VIP

   Los Angeles

   6 reviews

   2.0

   6 reviews

   Dined on 28 November 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Overall … kinda disappointing. The food selection seems to get less and less with each year. For $41.99 a person theirs no value. It was almost impossible to get any fresh items. With the exception of the stuffing which we did get fresh which was good. Even though we did several laps trying to get other items as they were replenished but were unsuccessful. Maybe staffing was an issue, I’m not sure.
   

   El Torito - Redondo BeachResponded on 30 November 2024

   We want to sincerely apologize for your negative experience in our restaurant. However, we would like to learn more about your situation. We want to make things right.
   

   Is this helpful?

   Report
5. L

   Laura

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was absolutely delicious and we had very good service. I highly recommend coming here for dinner, a special occasion or even for a holiday. The buffet was nicely organized, lots of freshly prepared food and such a great variety.
   

   • 

   El Torito - Redondo BeachResponded on 30 November 2024

   We cannot thank you enough for the kind words about our restaurant. Your review means a lot to us and lets us know we are on the right track!
   

   Is this helpful?

   Report
6. N

   Natalie

   VIP

   Los Angeles

   26 reviews

   1.0

   26 reviews

   Dined on 28 November 2024

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 2

   Busy Thanksgiving brunch. Food was ok. Not bad but nothing was spectacular and memorable. Mediocre at best. Service was slow but they did the best they could due to the busy holiday. Once the check was brought we noticed a charge for a “surcharge fee”. We asked the server what that was and he brought us a generic looking placard that was NOT on any of the tables. It stated they charge a 3.99% surcharge fee because they are a local business and this fee is to offset the rising cost of living and rising prices! Um…. What!?? This is a huge restaurant chain. This is ridiculous! We asked if this can be taken off and were told no. This placard was not on the table or any tables. How dishonest can they be to add this to your check and claim they can not remove it because no where do they tell you about it. We were not even given a menu because it was a buffet so they can not claim this was written on a menu, if it even is! Beware please check your bills because who knows what else they are charging you for without your knowledge!? Shame on them.
   

   El Torito - Redondo BeachResponded on 30 November 2024

   We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you.
   

   Is this helpful?

   Report
7. R

   Richard

   Los Angeles

   121 reviews

   5.0

   121 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love this El Torito on The Pier in Redondo Beach. The view of the ocean and beach is beautiful and the food and service are great. We had the fajita duo with beef and chicken and the carnitas street tacos. All delicious!
   

   El Torito - Redondo BeachResponded on 26 November 2024

   Thanks so much for your feedback! We look forward to serving you next time!
   

   Is this helpful?

   Report
8. J

   Joy

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Buffet brunch selections were wonderful. Location and view were awesome. I will be back.
   

   El Torito - Redondo BeachResponded on 20 November 2024

   Thank you for taking the time to let us know what you think about our food and your experience!
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food!
   

   El Torito - Redondo BeachResponded on 6 November 2024

   Thank you so much for the stars! We look forward to seeing you again soon!
   

   Is this helpful?

   Report
10. J

    Judith

    Los Angeles

    21 reviews

    1.0

    21 reviews

    Dined on 27 October 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Shrieking toddlers. Waiter complaining about tips. Drinks took 25 minutes (2 alcoholic). Soup expensive for size & mostly tortilla strips. Appetizer platter came with entrees & no cheese on nachos!!?? Very slow service. We chose to give you another chance & very disappointed again.
    

    El Torito - Redondo BeachResponded on 28 October 2024

    We want to sincerely apologize for your negative experience in our restaurant. However, we would like to learn more about your situation. We want to make things right.
    

    Is this helpful?

    Report