El Torito - San Bernardino

El Torito - San Bernardino reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Luis

   Unspecified2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was good as always. The host that we had I felt lost track of my table. I went in for the Sunday brunch my first mimosa was the one he brought me. After that he may have served me 2 more times mind I was there about an hour and a half maybe more. He would serve the table next to me and behind me but I would be served by other hosts that would come up to me and ask if I wanted a refill
   

   El Torito - San BernardinoResponded 2 days ago

   Thanks for the review, Luis! We're sorry to hear about the mix-up with your server, and we appreciate your patience during your visit. We're always aiming to improve, and your feedback will help us do just that. We hope to see you again soon for another mimosa and a more seamless service.
   

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2. D

   Dr . Mihai

   Los Angeles1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   The food was genuinely exceptional—flavorful, beautifully prepared, and clearly crafted with skill. Unfortunately, the service was an absolute disgrace. Our waitress was, without exaggeration, one of the most disengaged and lethargic servers I’ve ever encountered. Her demeanor was cold, her pace glacial, and her attitude indifferent at best. It took her over 20 minutes to bring a simple chips refill, which is unacceptable by any standard. Worse yet, when I asked to keep the original basket—still containing chips—I was outright denied and had it removed from the table without my consent. That level of dismissiveness is appalling. To be clear: the manager was professional and courteous. But the waitress? A disinterested presence dragging herself from table to table with no apparent purpose or urgency. She contributed nothing to the experience other than irritation. This was supposed to be our anniversary dinner—a fact we noted on the reservation and mentioned again upon arrival. There was zero acknowledgment, no effort, and no care to make it memorable. The disconnect between kitchen excellence and front-of-house incompetence was staggering. I left no tip—and that was intentional. I reward good service. What we experienced was a textbook case of someone who needs immediate retraining, if not a different career path altogether. Dining out should never feel like a chore, and this did. I strongly advise others to avoid this location unless they enjoy good food paired with appallingly poor service.
   

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3. R

   Roberto

   Los Angeles1 review

   2.0

   Dined on 11 May 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Overall the service was very poor, the place we were accommodated was too hot since the 2 doors adjacent were open and we were told they would closed them in order to keep the room at comfortable temperature. We had to go to the bar and ask for our drinks because the waitress took too long to check to refill or to order our drinks. Same with the time to wait for our food… not coming back.
   

   El Torito - San BernardinoResponded 7 days ago

   Hello Roberto, we're sorry to hear that your experience at El Torito, didn't meet your expectations. We also apologize for the discomfort caused by the temperature and the service issues you encountered. Your feedback is valuable to us as we strive to improve. We hope you'll give us another chance to provide a better experience, feel free to give us a call so we can make it up to you.
   

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4. O

   Oscar

   Los Angeles2 reviews

   2.0

   Dined on 11 May 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   To be fair did not wait too long to be seated around my reservation time. However I did not make reservations for brunch but sit down ordering. Was asked to wait an hour to be attended. So we left and went elsewhere
   

   El Torito - San BernardinoResponded on 12 May 2025

   Hey Oscar, Sorry about the bad experience you had yesterday! that's unexpectable. i would like to make it up to you.
   

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5. M

   Melissa

   Los Angeles1 review

   2.0

   Dined on 11 May 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   Had a reservation for 12:45 that somehow got checked in at 12, without me being at the restaurant. Due to how busy it was ended up getting sat outside in a tent. Not a great experience when I planned ahead and made a reservation
   

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6. L

   Latoyia

   Los Angeles1 review

   3.0

   Dined on 11 May 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   They way overbooked the time slots making it very difficult to even get food and clean plates and flatware were hard to come buy I finally asked for to go plastic ware after getting several sets of dirty forks and knives and spoons. They had one cook doing the omelets and carving station so I skipped that. Drink refills never happened. 42 bucks a person I would not book this ever again.
   

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7. S

   Shawna VIP

   Sacramento / Sacramento Valley14 reviews

   5.0

   Dined on 11 May 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Noemi was fantastic. A wonderful Mother's Day brunch. Food was great!
   

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8. E

   Ericka

   Los Angeles1 review

   5.0

   Dined on 4 May 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall, the food and service are amazing and I love the atmosphere too! 😋🍽️👌 #FoodieLover #GreatService #UniqueAtmosphere
   

   El Torito - San BernardinoResponded on 7 May 2025

   Hello Ericka, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed the food and service and found our unique atmosphere to your liking. We're looking forward to your next visit!
   

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9. D

   Deana

   Los Angeles1 review

   3.0

   Dined on 4 May 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   Waitress was ok. Management had very bad customer service. The area we were in was very dirty. Food was cold and wasn’t very good.
   

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10. W

    Wendy

    San Diego2 reviews

    5.0

    Dined on 20 April 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a great time! Terrific service, loved the food!
    

    El Torito - San BernardinoResponded on 22 April 2025

    Thank you for joining us Wendy, we hope to see you soon!
    

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