El Torito - Sherman Oaks

Review summary

1. J

   Judy

   VIP

   Los Angeles

   144 reviews

   3.0

   144 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 2

   They tried to improve the experience by making everything self serve. The number of items for a Mexican food buffet is limited, but there’s plenty of protein with the different style meats sauces. They have pancakes too but you need to ask and there champagne and oj. The price for brunch is now $33.50. You may need valet parking $8.00 if the lot is full.
   

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2. M

   Megan

   Los Angeles

   5 reviews

   2.0

   5 reviews

   Dined on 14 December 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Waitress tried to upsell me to a totally diff style drink when I asked for a between option a or b, she said c and d, steak was overcooked, to the point of being inedibly chewy, waitress neglected to give me a spoon to eat the brothy beans with; tried to drain them off and eat them with the fork - ruined my brand new white shirt. Waitress never stopped by once to see how I was doing after dropping off the plate. Do not waste your hard earned money.
   

   El Torito - Sherman OaksResponded 6 days ago

   Hi Megan, please feel free to contact our management team here at the Sherman Oaks location at (818) 990-5860. We can further assist you with a better experience at our location. We hope to hear from you soon- Xperience Restaurant Group
   

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3. B

   Bianca

   Los Angeles

   1 review

   2.0

   1 review

   Dined on 29 November 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   The Ham was not cooked properly, it was cold and we could not eat it. Also I did not enjoy the tamales , they do not taste good at all. The service was ok , employees were nice. We expected more for thanksgiving dinner and a gratitude percentage requirement.
   

   El Torito - Sherman OaksResponded on 1 December 2024

   Please feel free to reach out to the restaurant and speak with any one of our managers. Arnulfo, Joseph, and Pablo. We can assist you with your future visits at the El Torito Sherman Oaks location. Feel free to reach out via (818) 990-5860. - Xperience Restaurant Group.
   

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4. R

   RIZLLE

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went there for their Thanksgiving Buffet Experience, which included unlimited champagne. I loved that there was so much variety to choose from, besides their Thanksgiving carving station. Our server was on point with clearing our tables and refilling out drinks.
   

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   El Torito - Sherman OaksResponded on 30 November 2024

   We cannot thank you enough for the kind words about our restaurant. Your review means a lot to us and lets us know we are on the right track! – Xperience Restaurant Group
   

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5. m

   mary

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, fast service, friendly service. Great atmosphere, great place, Thanksgiving.
   

   El Torito - Sherman OaksResponded on 30 November 2024

   Thank you for your feedback. We hope to see you again soon! – Xperience Restaurant Group
   

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6. C

   Catherine

   Los Angeles

   9 reviews

   5.0

   9 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff there is the best! I asked if I could change my reservation to an hour earlier, on the same day, and they could oblige. Luckily, it was closer to their opening, so it was doable. The service staff were so friendly, quick, and professional. The buffet was the best food ever. It was Thanksgiving, and they had traditional foods and our El Torito favorites! Our family was thrilled with the entire experience! Great Thanksgiving, thanks to El Torito!!
   

   El Torito - Sherman OaksResponded on 30 November 2024

   Thanks for leaving us such a wonderful review. We are glad that you and family loved our services. Our staff will be pleased to learn of your high praise. They work very diligently, and it will provide them with great encouragement to keep up their hard work. – Xperience Restaurant Group
   

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7. S

   Sarah

   Los Angeles

   8 reviews

   3.0

   8 reviews

   Dined on 24 November 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Didn’t realize it was only brunch buffet so spent more money than expected. Mariachi singers were way too loud. Waiter was great and food was good-just too much
   

   El Torito - Sherman OaksResponded on 26 November 2024

   Hi Sarah, we apologize for the inconvenience to your time with us. Please feel free to reach out to management if you have any concerns to make your time with us a memorable experience. Please call 818.990.5860 at any time.
   

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8. C

   Carlos

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at this location. I reserved using OpenTable and had not wait time for our table when we arrived. Server came within minutes to get our drink order and drop off the menus. The have Happy Hour specials until 9pm every night, but we decided to get something from the dinner menu. Food was very good and the portions where just right. Our server was very nice and the atmosphere was good. Not at all crowded. The only issue we had was parking, the restaurant shares the parking lot with a big strip mall that has other restaurants and shops so be mindful to get here with enough time to find parking or use their Valet service. We lucked out and found a parking spot on the street. Overall we had a very good experience here and will return when we need to get a nice date night spot to have dinner. Highly recommend El Torito- Sherman Oaks
   

   El Torito - Sherman OaksResponded on 16 November 2024

   We cannot thank you enough for the kind words about our restaurant. Your review means a lot to us and lets us know we are on the right track! – Xperience Restaurant Group
   

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9. E

   Elizabeth

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Muy bueno todo ,rica comida ,buen servicio al cliente ,muy tranquilo amables y el precio también me pareció muy bien y comida para todos los gustos
   

   El Torito - Sherman OaksResponded on 28 October 2024

   ¡ Gracias por tomarse el tiempo de dejarnos saber lo que piensa sobre la comida y su experiencia! – Xperience Restaurant Group
   

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10. D

    Diane

    Houston

    67 reviews

    5.0

    67 reviews

    Dined on 24 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Food was terrific, service outstanding and quiet noise level
    

    El Torito - Sherman OaksResponded on 25 October 2024

    Thank you for the stars and we appreciate you taking the time to share! – Xperience Restaurant Group
    

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