El Torito - West Covina

Review summary

1. R

   Rodolfo

   Memphis/West TN

   5 reviews

   5.0

   5 reviews

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I are empty nesters with my son and his wife being nurses. Their schedules have them working the holidays. So, going to El Torito for the holidays has become a very cool thing for us to do. My wife and I enjoy the food and the appreciate the service for Christmas (on Christmas day, no less). Ricardo has been the best server we could hope for. Always keeping our mimosas filled. No complaints.
   

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2. J

   Jill

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined on 15 December 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Wanted to split our party amongst two tables. We had the exact number of guests as reserved - was very unhappy. Asked to be seated together and then they gave us two tables shoved together. Different height tables. So annoying throughout the meal
   

   El Torito - West CovinaResponded on 16 December 2024

   Thanks for the review. We're truly sorry to hear about your experience at El Torito - West Covina. It's clear that we didn't meet your expectations and for that, we apologize. We strive to provide an enjoyable dining experience for all our guests and it's clear we missed the mark during your visit. Your feedback about the seating arrangement is noted and we will work on improving our seating arrangements to avoid such situations in the future. We appreciate your feedback and hope to have the chance to serve you better in the future.
   

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3. S

   Sergio

   Las Vegas

   7 reviews

   3.0

   7 reviews

   Dined on 14 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   We like this place and come here when we are in town but this time the service and the atmosphere were off. The server never came to refill our drinks or ask if everything was going well. He seemed bothered by the fact that we had a free appetizer.. food was just ok this time and felt rushed.
   

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4. J

   Jakelin

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience, we were sat right away. Food was delicious, had a variety of items tho choose from.
   

   El Torito - West CovinaResponded on 9 December 2024

   Thanks for the review! We're thrilled to hear that you had a great experience at El Torito - West Covina. We always strive to provide great service and it's great to hear that you appreciated it. We look forward to serving you again soon!
   

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5. G

   Glenn

   Los Angeles

   4 reviews

   3.0

   4 reviews

   Dined on 7 December 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   We went for lunch on a Saturday at 11:30 am, party of 8 with a reservation. We were seated quickly but it took a long time for our waitress to show up for drink orders and a long delay for the drinks to arrive. More delay to take our orders and a very long wait to get the check. Had to flag down the manager to get our check. The restaurant was not that busy but seemed to be severely understaffed.
   

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6. T

   Thomas

   Los Angeles

   6 reviews

   5.0

   6 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 1

   Other than it being hot and the music was too loud in areas, it was a good experience
   

   El Torito - West CovinaResponded on 30 November 2024

   Thank you for taking the time to rate us thomas, your 5 stars are much appreciated. Thank you
   

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7. G

   Gladys

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great. I was there for Thanksgiving and our server was very kind.
   

   El Torito - West CovinaResponded on 30 November 2024

   Thank you for your kind words glady, your 5 stars are very much appreciated. Thank you
   

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8. V

   Val R

   San Diego

   1 review

   4.0

   1 review

   Dined on 28 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   This was exactly what we expected. A variety of good quality food for this special day. Are server was kind and as attentive as can be but unfortunately was overwhelmed with the crowed and therefore we suffered. The food quality was excellent the servers, cooks and employees were the best! We will go back but will probably book before 2:00 PM in order to beat the crowd. Of all the El Torito franchises I have visited this is the largest and this is why we booked our reservation here. Thanks El Torito!
   

   El Torito - West CovinaResponded on 30 November 2024

   thank you so much for taking the time to rate us val, we are happy you enjoyed our quality of food on thanksgiving. We look forward to having again next year. Thank you
   

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9. M

   Mary

   Los Angeles

   1 review

   2.0

   1 review

   Dined on 28 November 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Waiter at El Torito, West Covina, CA pushed hard to make sure he would get 18% tip (buffet service). 1. Said another table with less people gave more tip. 2. Suggested give more tip in cash, even after bill was closed/paid. 3. Created an extra bill, to add more tip. Yes, I gave him 18% tip. Customers should not feel pressured to give additional/extra tip!
   

   El Torito - West CovinaResponded today

   Thank you for your feedback Mary , At El Torito we strive to create a welcoming and enjoyable dining experience for our guests, and it's disappointing to learn that this wasn't the case during you visit Would like to hear back from you Hector Velasquez General manager 6269667516 looking forward to speaking to you
   

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10. C

    Cindy

    Los Angeles

    1 review

    5.0

    1 review

    Dined on 28 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Thanksgiving was great at El Torito.! The food was amazing, the turkey was moist, mashed potatoes were excellent, the stuffing was so good and the gravy was so delicious! I also loved the carnitas tacos with hand made corn tortillas ! Service was great! The employees worked so hard to make everything so special! I was with a party of 8 and everyone love it! We will be there next year for Thanksgiving! Thank you for amazing dinner
    

    El Torito - West CovinaResponded on 30 November 2024

    Thank you for taking the time to rate us cindy, it was our pleasure having you dine in with us.
    

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