El Torito - West Covina

Review summary

1. k

   kathryn

   Los Angeles3 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   It would have been nice if the happy hour drinks were available outside the cantina, as we didn't know that was limited until after we were seated. The food was great and the service was good. Steady service and pace at this location. Though I did get an email saying I missed my reservation, which I know I was there.
   

   El Torito - West CovinaResponded 2 days ago

   Thanks for the review, kathryn! We're glad to hear that you enjoyed our food and service at El Torito - West Covina. We apologize for the inconvenience regarding the outdoor seating during happy hour. We always aim to provide the best experience for our guests, and your feedback helps us improve. We hope to see you again soon!
   

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2. K

   Kelly

   Orange County9 reviews

   5.0

   Dined on 23 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Jorge made our brunch the best! His attentive nature and wonderful attitude were both genuine and consistent. He’s an asset to the Company, definitely.
   

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3. A

   Angela

   Los Angeles5 reviews

   5.0

   Dined on 8 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hector was an amazing server. He went out of his way to make sure we had everything we needed and even let us order off menu. He was very attentive and helpful.
   

   El Torito - West CovinaResponded on 9 March 2025

   Thank you for taking the time to leave us the review and stars about your visit here. We appreciate and will let Hector know the impact he had during your visit. We hope to see you again real soon
   

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4. J

   Jolie

   Los Angeles7 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a party of 12 sat out on the patio. Everything was wonderful. Service was great. They’ve actually updated their buffet to where you serve yourself now and they had many items to choose from all delicious. 
   

   El Torito - West CovinaResponded on 20 March 2025

   Thank you for taking the time to leave us the review and the stars. We appreciate the visit Jolie. We hope you can come back real soon.
   

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5. OT

   OpenTable Diner

   Los Angeles1 review

   1.0

   Dined on 9 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food was not good at all and overpriced. It seemed like they didn’t have enough waiters cause service was subpar.
   

   El Torito - West CovinaResponded on 11 February 2025

   Thank you so much for contacting us. We are genuinely sorry to hear that your experience was not a positive one. We would love the opportunity to speak with you. can you give me call to 626967516 ask for Hector Velasquez. talk to you soon
   

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6. C

   Celeste

   Los Angeles1 review

   4.0

   Dined on 2 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We went for Sunday brunch and the food was kind of cold when we got there. Maybe it was the restaurants or the plates, but I wish the food could stay a little bit hotter when we serve ourselves.
   

   El Torito - West CovinaResponded on 3 February 2025

   Thanks for visiting us, Celeste! We're thrilled to hear that you enjoyed our Sunday brunch. We apologize if the food was not hot enough when you received it. We appreciate your feedback and will certainly look into this. It's our aim to ensure our customers are well-fed and comfortable at all times. We hope to serve you again soon and provide a more delightful dining experience.
   

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7. L

   Linda

   Las Vegas4 reviews

   2.0

   Dined on 26 January 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Not a fan of the food. The menudo was cold, I tried a kids corn dog it was stale the only item we found was good and warm was the omelette bar
   

   El Torito - West CovinaResponded on 27 January 2025

   We apologize for any inconvenience we may have caused linda, we take everything with pride, how can we make your experience better with us. Thank you for taking the time to rate us.
   

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8. A

   Antonio VIP

   Los Angeles15 reviews

   5.0

   Dined on 26 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just great ! We loved our time ! Food was better than expected :)
   

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   El Torito - West CovinaResponded on 26 January 2025

   Thank you for taking the time to rate us antonio, your 5 stars are much appreciated. thank you. hope to see you soon.
   

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9. R

   Ruthie VIP

   San Diego2 reviews

   3.0

   Dined on 12 January 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   The Food & value is great! My concern was the cleanliness and service. The waitresses, waiter & buss man do not take proper cleaning procedures when cleaning the tables or handling the silverware. For example, we saw the same them use a dirty cleaning rag to wipe tables & chairs with no proper cleaning solutions. Another example they rotated small appetizer plates from one table to another (people kids were coughing touching these plates). My problem with the service, is everyone except the hostess looked miserable & our waiter was not very attentive. I know El Torito is a mid class restaurant & it’s still nice to have good service & a clean table.
   

   El Torito - West CovinaResponded on 12 January 2025

   Thanks for the review, Ruthie. We're thrilled to hear that you enjoyed our food and found it to be great value. Your comments about the cleanliness and service are noted and will be shared with our team for improvements. We apologize for any inconvenience caused by the lack of attentiveness and cleanliness. We're constantly working on providing a positive dining experience for all our guests. We appreciate your feedback and look forward to serving you again soon.
   

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10. R

    Rolando

    Los Angeles2 reviews

    2.0

    Dined on 5 January 2025

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 2

    I tried this locations more time before deciding not to come here anymore. The food was not good at all. Ordered the chicken fajitas and Mazatlan enchiladas (shrimp enchilada) with a side of chicken tortilla soup. The soup was cold and tasted old. The main dishes arrived and the chicken was hard. The rice was overcooked with a taste of old rice. The beans were a disgrace very bland taste. A teaspoon of cornbread and avocado and that’s all. Sorry but I will not recommend or return to this location. They need to step up to the plate and make it better.
    

    El Torito - West CovinaResponded on 6 January 2025

    Hi Rolando, We're truly sorry to hear about your recent experience at El Torito - West Covina. We take pride in our food and it's disappointing to know that we didn't meet your expectations this time around. We're particularly concerned about your comments about our chicken tortilla soup and the main dishes you received. We will certainly take your feedback into account and work on improving our dishes. We hope you'll give us another chance in the future to show you the quality dining experience we're known for. Best, Hector Velasquez, General Manager
    

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