Elephant & Castle - Rathmines

Review summary

1. O

   Oonagh

   London

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good burgers and wings, very good service and very handy location for after the cinema
   

   Elephant & Castle - RathminesResponded 1 day ago

   Hi Oonagh, Thank you for your wonderful feedback! We're delighted to hear you enjoyed the food, friendly service, and ambience. It means a lot to us that you keep coming back, and we can’t wait to welcome you again soon! Best regards, E&C Team!
   

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2. O

   Orna

   Dublin

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely ambience. Fabulous food and very accommodating with dietary requirements
   

   Elephant & Castle - RathminesResponded 1 day ago

   Hi Orna, Thank you for your wonderful feedback! We're delighted to hear you enjoyed the food, friendly service, and ambience. It means a lot to us that you keep coming back, and we can’t wait to welcome you again soon! Best regards, E&C Team!
   

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3. L

   Lyn

   VIP

   Dublin

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always the food was great and the friendly staff and ambience are perfect.
   

   Elephant & Castle - RathminesResponded 3 days ago

   Hi Lyn, Thank you for your wonderful feedback! We're delighted to hear you enjoyed the food, friendly service, and ambience. It means a lot to us that you keep coming back, and we can’t wait to welcome you again soon! Best regards, E&C Team!
   

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4. E

   Elaine

   VIP

   Dublin

   3 reviews

   5.0

   3 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Overall great experience. The food was very good. The staff are brilliant, efficient and friendly. Music was a little loud.
   

   Elephant & Castle - RathminesResponded 7 days ago

   Hi Elaine, Thank you so much for your lovely review! We're delighted to hear you had a great experience and enjoyed the food. It's wonderful to know our team made a positive impression with their friendliness and efficiency. We appreciate your feedback about the music being a little loud and will take this into consideration to ensure an even better experience next time. Looking forward to welcoming you back soon! Best regards, E&C Team!
   

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5. C

   Carol

   Dublin

   7 reviews

   5.0

   7 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff in this restaurant are wonderful and the service and food were excellent and great value for money.
   

   Elephant & Castle - RathminesResponded on 4 December 2024

   Hi Carol, Thank you so much for your kind words! We're thrilled to hear you enjoyed both the food and service, as well as the value we strive to offer. Our team takes great pride in making every visit special, and your feedback means a lot to us. We hope to welcome you back again soon! Best regards, E&C Team!
   

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6. J

   Jennifer

   Dublin

   2 reviews

   4.0

   2 reviews

   Dined on 30 November 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Very cozy atmosphere, food was amazing! Our waiter was so friendly but unfortunately we waited a full hour from sitting down to getting our food….shame as other than this we had a lovely evening!
   

   Elephant & Castle - RathminesResponded on 2 December 2024

   Hi Jennifer, Thank you for sharing your experience with us! We’re so glad you enjoyed the cozy atmosphere, delicious food, and friendly service from our team. We sincerely apologize for the wait time for your food, it’s certainly not the standard we aim to provide. Your feedback is invaluable, and we’ll work on ensuring this doesn’t happen in the future. We’re delighted you still had a lovely evening, and we hope to welcome you back soon for an even smoother experience! Best regards, E&C Team!
   

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7. O

   OISIN

   Dublin

   1 review

   5.0

   1 review

   Dined on 18 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The food was as good as all elephants and castle restaurants, which are amazing. The staff were bubbly and always happy to help. We will definitely be coming back
   

   Elephant & Castle - RathminesResponded on 19 November 2024

   Hi Oisin, Thank you so much for your kind words! We’re thrilled to hear you enjoyed the food and found our staff bubbly and helpful—it means a lot to us. Your support is truly appreciated, and we can’t wait to welcome you back again soon for another amazing visit! Best regards, E&C Team!
   

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8. R

   Robert

   London

   6 reviews

   3.0

   6 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Had issue that they could not find the booking thankfully they had a table available.
   

   Elephant & Castle - RathminesResponded on 19 November 2024

   Hi Robert, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your booking. While we're glad we could accommodate you with a table, we understand how frustrating this must have been and will review our reservation process to prevent such issues in the future. We value your experience and hope to have the chance to serve you again, ensuring everything is seamless from start to finish. Best regards, E&C Team!
   

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9. E

   Emer

   Dublin

   2 reviews

   3.0

   2 reviews

   Dined on 15 November 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Gorgeous food. But for the second time in a row the service was bad. After 20 mins of no attention I had to go find a server to take our order. Servers were all talking to each other and avoiding eye contact with customers. Again I had to get up off the table and ask someone for the bill.
   

   Elephant & Castle - RathminesResponded on 18 November 2024

   Hi Emer! Thank you for your feedback. We’re glad you enjoyed the food but sincerely apologize for the issues with our service. This is not the experience we aim to provide, and we’ll address this with our team immediately to ensure better attention to all guests. We appreciate you bringing this to our attention and hope to provide you with a much better experience in the future. Best regards, E&C Team!
   

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10. D

    Dearbhail

    Dublin

    2 reviews

    3.0

    2 reviews

    Dined on 6 November 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    Food was not up to previous standard. Chips felt old and almost like leftovers and food was only lukewarm as if it had been sitting for a long time without being kept warm. This is my first time having a bad experience in this particular Elephant & Castle and I was disappointed.
    

    Elephant & Castle - RathminesResponded on 7 November 2024

    Hi Dearbhail, Thank you for rating us. We’re sorry to hear that your experience at our restaurant didn’t fully meet your expectations. We strive to offer each guest a memorable visit, and your insights help us see where we can improve. If there’s anything specific you think we could work on, we’d love to hear it. Please feel free to reach out directly. We’d be delighted to welcome you back and provide an experience that exceeds your expectations next time. Best regards, E&C Team!
    

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