etch - Franklin

Review summary

1. H

   Hugh

   VIP

   Nashville

   70 reviews

   5.0

   70 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful setting, excellent service, and delicious food!
   

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2. D

   DeAnne

   Nashville

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food, flavors, and service…definitely order the brussels sprouts the best I’ve ever had! Love your new Franklin location, we will be back!
   

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3. M

   Maggie

   Nashville

   16 reviews

   5.0

   16 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience at Etch Franklin. We live close and we will definitely be back.
   

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4. T

   Trevor

   Nashville

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I had an outstanding experience. The entire staff was great. Our drinks from the bar were wonderful. I recommend Leatherbound books. The server was very knowledgeable and charming. We had the carpaccio for the appetizer and it did not disappoint. The filet was one of the best I've ever had but the venison was by far the best thing I've eaten in recent memory. Every bite was a new experience with flavors and textures. We enjoyed some ice cream and the mousse bar for dessert with a nice port. Sitting at the counter is an absolute must if you're able to do so. Watching the kitchen and interacting with nearly everyone was especially fun for us. 10/10
   

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5. T

   Tondra

   Nashville

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Williamson County now has something to celebrate when it comes to food! Always excellent and changes seasonally, so don’t be lazy if you love the menu it changes for the better! But save room for dessert, seriously
   

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6. A

   Aimee

   VIP

   Nashville

   30 reviews

   5.0

   30 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed our dinner at Etch in the Factory. It recently opened and we were excited to meet friends there and give it a try. Our server, Victoria, was friendly and helped us decide on drinks and what we might want for dinner. The ambiance was fun, lively and full of conversation. The food and drinks were delicious and we will be going back.
   

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7. m

   mary jo

   Nashville

   8 reviews

   3.0

   8 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   Food was great, but pricey. The first restaurant I've been at that charges for bread and butter! Menu is not real extensive, but chef is great. We were placed in a back room with plain decor as compared to the main restaurant. Server was attentive and classy.
   

   etch - FranklinResponded 2 days ago

   Hi Mary Jo, thank you for your recent visit to etch! I'm sorry to hear that your experience fell short of expectations. Please know that we're always happy to rectify any issue, as our goal is for every guest to receive a five-star experience. We hope you will consider joining us again in the future, and please do let us know if there is ever anything we can do to improve your experience in any way! Thank you again for your patronage and feedback.
   

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8. J

   Josh

   Las Vegas

   1 review

   3.0

   1 review

   Dined on 15 January 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Having been recommended to go from my visit to the Nashville location, I was anticipating a great experience. The waitress didn’t know the name of the fish and couldn’t pronounce it. We both had our dinners arrive with cold mashed potatoes. We asked them to take it back and heat it up. And they did. They apologized profusely. The sweet potato side dish was cold and had some unusual taste. We said we’re not eating this. Again, cold food. Why? It’s a decent place. They could be first right. They need to put a light outside on the sign as it is impossible to see from the parking lot. Staff was OK not great. I would try it again another six months after they get their act together.
   

   etch - FranklinResponded on 16 January 2025

   Hi Josh, thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience didn’t meet your expectations. Our goal is to provide every guest with an exceptional dining experience, and it’s clear we fell short during your recent visit. I have shared your feedback with our team to ensure these issues are being addressed. In the meantime, our Manager has also reached out to you to determine how we can rectify your experience. Thank you again for letting us know about your visit, and I hope that we will have the opportunity to show you the type of quality meal we are fully capable of providing.
   

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9. OT

   OpenTable Diner

   VIP

   Denver

   2 reviews

   5.0

   2 reviews

   Dined on 15 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   4th time we have been to Etch, all good will be back soon.
   

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10. KB

    KatherineB

    VIP

    Nashville

    32 reviews

    5.0

    32 reviews

    Dined on 14 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    First time in this Etch. Great combos of food and wine. Cannot wait to go back.
    

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