Fallsview Grand Buffet

Review summary

1. J

   Jeffrey

   Toronto

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Rolls getting stale, roast beef not very tender, limited desert choice
   

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2. A

   Abigail

   Toronto

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Very little selection and food was cold and dry as if it were sitting for awhile. We had reservations for breakfast the following day and cancelled after our dinner experience. $110 for two people to have cold food and it looked like there should’ve been a whole other side of food. We will not go back here and do not recommend to anyone.
   

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3. T

   Tim and Gail

   Toronto

   3 reviews

   2.0

   3 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   The view was beautiful and the staff were lovely. The price was outrageous for what was available. Our bill for 4 was 300 dollars with no alcohol. Soup was fantastic. Salad bar was sporadic. Pasta bar good.
   

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4. S

   Sarah

   Toronto

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   We reserved the space for 4 as it was my mother's birthday. The staff was nice enough to seat us early as we arrived 1 hr before our reservation time. There was a lot of window seats which was the main reason for going. The view of the falls was definitely amazing. The staff was accommodating as they provided special items to cater to my daughter. However, we were disappointed in the food. 1 - Eggs were cold. It was in warmers but it seemed it wasn't keeping the items warm at all 2 - Bagels very hard prior to toasting - when placed in the toaster it just got warm but harder making it difficult for my daughter to eat and I wasn't very happy with it either 3 - Pancakes - I was hoping to get some freshly made but the live station chef wasn't around so didn't bother to look for him 4 - Fruits - looked fresh but I was turned off after I noticed one staff touch it with bare hands to fix it 5 - Selection in general seemed ok. Lots of cakes and pastries, muffins were good and cereal. One thing that bothered my parents was the constant visit by staff that wanted to clean up the table. They felt they were being rushed because they were still eating. They were nice to bring my mom a slice of chocolate cake and wished her happy birthday. Thankfully I didn't have to pay extra to sit by the window as the place was mostly empty at 10am on a weekday. The price for 3 adults and 1 child under 9 years was $120 CAD . I felt it wasn't worth it for the food but we did enjoy the friendly service and scenery.
   

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5. J

   Jennifer

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you so much for making my sons third birthday so special. We had perfect seating right by the falls, with a ceiling to floor view and the waiter sang happy birthday and brought a lit candle, as well as all the employees there that came by to wish him a happy birthday. Food was excellent with lots of variety to choose from between roast, seafood, pizza, there’s a fresh pasta bar, salad bar, and much much more.
   

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6. M

   Miriam

   Toronto

   1 review

   2.0

   1 review

   Dined on 24 November 2024

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   I noted in my reservation that it was my birthday. I paid an extra $30 for a window sit and they put me next to a large pillar that obstructed my view of the falls, the fireworks and the glare from the Ferris wheel prevented me from recording the little bit of the fireworks I could see. Most of the sauces, salad dressing, fruit spreads were scraped to the bottom. The rolls were hard. I guess it was the end of the night so they didn’t bother to refill anything. But it should’ve been removed it looked gross. Despite all of that the staff was sweet, the drinks were great and the food I choose was great. Just wanted a better seat for my birthday
   

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7. R

   Ruby

   Toronto

   2 reviews

   1.0

   2 reviews

   Dined on 24 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Very expensive for value and options of food, which were limited. Service was lacking, took over 30 minutes to get a drink and only when we asked if a server could come and take our order.
   

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8. N

   Naresh

   Toronto

   1 review

   1.0

   1 review

   Dined on 23 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   My daughter found a hair on the food she took to eat, this was a turn off
   

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9. M

   Mei wah helena

   Toronto

   1 review

   2.0

   1 review

   Dined on 17 November 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   I am a loyalty member in Sheraton Fallsview but this time is very disappointed, the main purpose to come here is to meet a server in your buffet restaurant name Ben, but this time he on vacation, I can’t see him, and my room is so disappointed only in fifth floor I know my request is no view but the room is too small make my family uncomfortable as a comparison in last three times, so disappointed, and for the buffet the quality is too bad the salad bar vegetables is not fresh, fruit bar is bad watermelon is not fresh, blackberries sour,strawberries sour,no others choice I paid for $55 per person is not wealth, not enough servers I wait for 10 minutes to ask for hot water but no server, sorry to tell u what our families felling. And I also consider in December can I come again and had that service . I hope the hotel can consider to improve more. Thanks
   

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10. E

    Elise

    Montreal

    1 review

    1.0

    1 review

    Dined on 17 November 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    Aucun service, dans un buffet, cela peut être approprié. Toutefois, ne demandez pas de pourboire. Les assiettes étaient dégueulasses et sales, ainsi que les tables vraiment très cher pour ce que c’est.
    

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