Ferryman's Grille

Review summary

1. K

   Kristen

   New York City

   6 reviews

   vip
   1.0

   6 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Service was good considering there were multiple large groups … food was heavily salted.
   

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2. OT

   OpenTable Diner

   New York City

   1 review

   4.0

   1 review

   Dined on 2 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a great experience! We were given a complimentary glass of champagne to celebrate our anniversary. Such a wonderful surprise. This wasn’t my first time, but the food is amazing. Only thing I would change is extra capers on my meal. However, my husband and I were so full and happy with our meals. The service was beyond amazing. You won’t be disappointed.
   

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   Ferryman's GrilleResponded on 8 November 2024

   Thank you for celebrating your anniversary with us, and for sharing such a lovely review! We're delighted to have helped make your special occasion memorable with a glass of champagne. We appreciate your feedback on the capers, and we’d be happy to add a little extra next time! It’s always a pleasure to welcome you, and we’re thrilled that both the food and service exceeded your expectations. Looking forward to your next visit!
   

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3. L

   Linda

   New York City

   24 reviews

   2.0

   24 reviews

   Dined on 27 October 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   This was our 1st time dining here & it was the 1st night of LI restaurant week - 6:30 reservation for 3 people & not crowed at all. We ordered 2 Halibut dinners & 1 Roasted Duck - unfortunately the Halibut was very salty - too many capers, & the Duck had to be sent back because it was undercooked & very fatty. The waitress was very accommodating & offered another choice - so Beef Short Ribs was selected - really not much better. Dessert time - we all selected the cobbler - keep in mind this is the 1st night of restaurant week - and were told they ran out. Our waitress was embarrassed & appalled - the poor thing. None of this was her fault. The young manager came over to apologize for everything we encountered - kudos to her!!! She gave us 30% off the bill - She saved our night, but we're thinking it will be a long time before we go back - maybe the spring - for another try. Good luck to the rest of the diners during Restaurant Week!
   

   Ferryman's GrilleResponded on 1 November 2024

   Hello Linda, thank you for sharing your experience with us. We’re truly sorry that your first visit fell short of expectations, especially on the opening night of Long Island Restaurant Week. Your feedback on the halibut, duck, and the dessert situation is invaluable, and we’ll be addressing these points with our kitchen team to ensure improvements are made. We’re glad to hear our waitress and manager did their best to make your evening better, and we appreciate your kind words about their efforts. It means a lot that you’re considering giving us another try in the spring. We hope to provide you with an experience that reflects our true standards. Thank you again for your honest feedback, and we hope the rest of your Restaurant Week dining is fantastic!
   

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4. OT

   OpenTable Diner

   New York City

   1 review

   5.0

   1 review

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was outstanding! Delicious food, top notch service and the view was lovely! Would definitely come back for more!! Thank you!!!
   

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   Ferryman's GrilleResponded on 8 November 2024

   Thank you so much for the wonderful review! We’re thrilled to hear you enjoyed the food, service, and view. Your kind words mean a lot to us, and we can’t wait to welcome you back for another memorable experience. Thanks again for dining with us!
   

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5. E

   Elaine

   New York City

   1 review

   5.0

   1 review

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ferryman's grill was a great dining experience. Food was excellent, service was wonderful. The dining room is a pleasant nautical decor. It was quiet even though most tables were occupied that made conversation easy!
   

   Ferryman's GrilleResponded on 1 November 2024

   Thank you for your review, Elaine! We're thrilled you enjoyed the food, service, and nautical ambiance. We look forward to welcoming you back!
   

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6. J

   Jen

   New York City

   1 review

   1.0

   1 review

   Dined on 27 October 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 4

   Butternut squash soup was so thick you couldn't eat it. Duck was not seared enough so skin was very chewy, risotto not cooked enough, crunchy. Vegetables delicious. Warm apple crumb was no warm at all. Crab cakes were excellent Service and Server was excellent and very apologetic. They took 10% off bill
   

   Ferryman's GrilleResponded on 1 November 2024

   Thank you Jen for sharing your detailed feedback. We’re sorry to hear that some aspects of your meal did not meet expectations, particularly the butternut squash soup, duck, and risotto. Your insights are valuable, and we will be addressing these points with our kitchen team to ensure improvements. We’re pleased to know that you enjoyed the crab cakes, the vegetables, and found our service exceptional. It’s important to us that every guest feels heard, and we appreciate your recognition of our server's attentiveness and the effort to make amends. We hope to have the opportunity to serve you again and provide a more consistent dining experience.
   

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7. A

   Amy

   West Palm Beach

   1 review

   5.0

   1 review

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic. All the servers and hostess were superb
   

   Ferryman's GrilleResponded on 1 November 2024

   Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. Your commendation means the world to us, as we strive to make every visit exceptional. I’ll be sure to share your wonderful feedback with our servers, hostesses, and management – they’ll be delighted to hear it! We look forward to welcoming you back soon for another great experience.
   

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8. J

   Jean

   New York City

   8 reviews

   4.0

   8 reviews

   Dined on 22 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   It was a beautiful fall day and decided to go to Ferryman’s Grille not in the middle of summer. Food was good but have to say abit pricey but I guess that is tourist prices. The salad was $16 which was fine but if you wanted to add chicken it was an additional $17 which is absurd.
   

   Ferryman's GrilleResponded on 25 October 2024

   Hello Jean, thank you for visiting Ferryman's Grille and for sharing your thoughts! We're glad you enjoyed the beautiful fall day with us. We appreciate your feedback on our pricing and will keep it in mind as we continue to improve. Hope to see you again soon!
   

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9. B

   Bonnie

   New York City

   6 reviews

   vip
   3.0

   6 reviews

   Dined on 9 October 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   Butternut squash in salad was not cooked. They served raw butternut squash??????
   

   Ferryman's GrilleResponded on 10 October 2024

   Hello Bonnie, we’re sorry to hear about the undercooked butternut squash in your salad. This is not up to our usual standards, and we’ll address it with the kitchen team. We appreciate your input and hope to provide a much better experience next time.
   

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10. M

    Maureen

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on 5 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We were fortunate to be able to dine outside since the weather was so nice. Food and service was great!
    

    Ferryman's GrilleResponded on 10 October 2024

    Thank you for your review, Maureen. We're glad you enjoyed dining outside and had a great experience with our food and service. We look forward to welcoming you back soon!
    

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