FiRE+iCE Interactive Grill & Bar

Review summary

1. J

   Jessica

   Greater Boston

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Our reservation was for 6pm on a Sunday. We were sat at the section that had the bartender as a server. He literally never came over to check on us after bringing drinks. We had a spill at our table and another server came to help and made sure we were OK. Manager never checked. No new drink was offered. When our waters were finished we were never offered refills even though someone cleared the empty cups off the table. They ran out of food options. Like literally we were told they just didn't have anymore. There was awful communication as to where to be to have food cooked. Not even sure why they have someone "directing traffic" when they were too busy talking to coworkers to actually do their job. Bathrooms were disgusting. No toilet paper in any of the 4 dispensers in the one stall and graffiti everywhere. We did speak to the manager as we were leaving only because we literally walked by them. There was zero concern and just a "we will hopefully do better the next time you come." We have been to this location before multiple times (pre-covid) and never had a bad experience but we will not be going back.
   

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2. M

   Matthew

   Greater Boston

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   Overall good experience, slow service with drinks.
   

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3. D

   Dave

   Greater Boston

   21 reviews

   5.0

   21 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   super fun and great service! First time here with our family after theater event.
   

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4. K

   Kenny

   Greater Boston

   1 review

   5.0

   1 review

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place was amazing I brought my partner here and they fell head over heels in love with it, the price made sense when you considered you get both quality and quantity here I definitely plan on coming back
   

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5. F

   Francisco

   Greater Boston

   1 review

   5.0

   1 review

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love the place. The food is very good. Thank you
   

   FiRE+iCE Interactive Grill & BarResponded on 16 December 2024

   Thank you for the love, Francisco! We’re so glad you enjoyed the food and atmosphere. Can’t wait to see you again!
   

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6. S

   Shantelise

   Greater Boston

   4 reviews

   5.0

   4 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone was so nice and food was very well done .
   

   FiRE+iCE Interactive Grill & BarResponded on 16 December 2024

   We’re delighted to hear you had such a positive experience, Shantelise! Thank you for the kind words about our team and food. We look forward to welcoming you back soon.
   

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7. S

   Sindhu

   Greater Boston

   1 review

   5.0

   1 review

   Dined on 13 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Went here on a weekday night. Tables were available and service was quick. Parking is available close by.
   

   FiRE+iCE Interactive Grill & BarResponded on 16 December 2024

   Thank you, Sindhu! We’re happy you had a quick and seamless weekday dining experience. Convenient parking is always a plus! We look forward to seeing you again.
   

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8. J

   Jayne

   Greater Boston

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is so much fun choosing which foods you'd like to be cooked in front of you on the large circular grill. There are so many delicious choices from meats, seafood, vegies, pastas etc. including yummy sauces. We had never been to Sunday brunch before and were pleasantly surprised to see that crepes and omelets were available and you can add your choice of fruits and vegetables to make an extraordinary meal. They even had warm cinnamon rolls at the grill area. The service was great and the staff was friendly and very helpful. Highly recommend.
   

   FiRE+iCE Interactive Grill & BarResponded on 16 December 2024

   Thank you, Jayne, for the detailed review! It sounds like you made the most of all the options we offer, especially at Sunday brunch. We’re so happy you enjoyed the variety and our friendly service. Warm cinnamon rolls and crepes truly make brunch extra special. We hope to see you again soon!
   

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9. R

   Randy

   Greater Boston

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was very good and service also. The setup was a bit odd (first time dining here), but after the first trip through, it was fine. Very busy due to a Saturday night reservation, but was seated quickly. Would dine here again in the future.
   

   FiRE+iCE Interactive Grill & BarResponded on 16 December 2024

   We’re so glad to hear you enjoyed the food and service, Randy! It’s great that you got the hang of our setup after the first trip through. Thank you for giving us a try on a busy Saturday night—we’re excited to have you dine with us again in the future.
   

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10. W

    Wayne

    Greater Boston

    4 reviews

    3.0

    4 reviews

    Dined on 7 December 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3

    Overall an OK experience. Wasn’t expecting this noise level. Food was good. Good value for $.
    

    FiRE+iCE Interactive Grill & BarResponded on 16 December 2024

    Thank you for your feedback, Wayne. While we’re glad you enjoyed the food and found it to be a good value, we understand the noise level can be higher during busy times like a Saturday evening. We appreciate you giving us a try and hope to see you again for a quieter visit.
    

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