Firebirds Wood Fired Grill - Collierville

Review summary

1. J

   Jeremy

   Memphis/West TN13 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   This was a much better experience then the last time. We were seated with in 10 min unlike the last time we waited over an hour, even with reservations. Server was great, food came out quickly. It was my mothers 76 th birthday and the wrote happy birthday on her dessert plate. She thought that was the greatest. The only issue I have is that I ordered the Cajun Ribeye and if it was a ribeye it must have been the end cut. Looked more like a sirloin to me. There wasn’t any fat or a top and bottom cap. Usually restaurants will not serve it because it doesn’t have the traditional ribeye features that most people order a ribeye for.
   

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2. OT

   OpenTable Diner

   Memphis/West TN2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My service and server was absolutely amazing! Food was great as well.
   

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3. OT

   OpenTable Diner

   Memphis/West TN1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   My husband ordered the ribeye medium rare w blue cheese and Parmesan mashed potatoes. The steak came out thin, medium well and the potatoes were cold. Not really worth the $100 date night we had.
   

   Firebirds Wood Fired Grill - ColliervilleResponded 5 days ago

   Thank you so much for sharing your review. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward.
   

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4. d

   desarai

   Memphis/West TN2 reviews

   1.0

   Dined on 8 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Ordered appetizer as the same time as drinks. Never got it. Steaks were over cooked. Waitress took steak to kitchen in what we assumed was a refire. Instead, an employee came to our table, looked at the empty plate and accused us of eating the steak. Potatoes do not taste like potatoes at all. Very strange taste and texture. Bread is disgusting, which we had to ask twice for before receiving. We have been to this restaurant multiple times with similar experiences. To be considered a "high end" steak house, the food is very low quality. Will not return.
   

   Firebirds Wood Fired Grill - ColliervilleResponded 5 days ago

   We appreciate you taking the time to share your experience, Desarai. We're sorry it didn’t meet your expectations, and we’re committed to making things right. Your feedback will be shared with our team to improve our service. Could you please email us back with your first and last name along with your email address? We’d love the opportunity to make this right for you.
   

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5. YS

   YolandaS VIP

   Chicago4 reviews

   1.0

   Dined on 8 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We were really disappointed. The hostess was rude, and the staff ovrrall was disorganized and inefficient. Our waitress was pleasant, but almost every order at our table was wrong. The food was just bad. We live in the neighborhood but will have to find another family restaurant to frequent. .
   

   Firebirds Wood Fired Grill - ColliervilleResponded 5 days ago

   We appreciate you taking the time to share your experience, Yolanda. We're sorry it didn’t meet your expectations, and we’re committed to making things right. Your feedback will be shared with our team to improve our service. Could you please email us back with your first and last name along with your email address? We’d love the opportunity to make this right for you.
   

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6. T

   Tina

   Memphis/West TN8 reviews

   4.0

   Dined on 7 March 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Glad we gave it another chance and will be back. Even the manager dropped by the table and saw him making rounds.
   

   Firebirds Wood Fired Grill - ColliervilleResponded 5 days ago

   Hi Tina, Thank you for your amazing review! Your support means the world to us, and we’re so happy you had a great experience. We can’t wait to serve you again!
   

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7. J

   Julie

   Memphis/West TN1 review

   5.0

   Dined on 5 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The cheeseburger is excellent. Tastes like real beef. Service was excellent. Lovely atmosphere.
   

   Firebirds Wood Fired Grill - ColliervilleResponded 4 days ago

   Hi Julie, We truly appreciate your 5-star review! It’s always our goal to provide the best experience, and we’re so glad to hear we met your expectations. Looking forward to seeing you again!
   

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8. A

   Archie

   Alabama6 reviews

   1.0

   Dined on 2 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Worst dinner ever. Sat at table until 25 minutes to order. Waited 30 minutes and no food. After over an hour and nothing. Paid for teas and left. Will never go back. Awful, awful and awful experience. Had to go some else for food. Absolutely ruined my Wife’s Birthday lunch. Awful
   

   Firebirds Wood Fired Grill - ColliervilleResponded on 4 March 2025

   Thank you so much for sharing your review, Archie. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward. I would like to make thing right with you. Can you please email us back with your email address, first and last name. Again, Thank you.
   

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9. A

   Ali

   Atlanta1 review

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a good experience, Food was nice, Service was nice, our server was a gentleman named Mr. Terrence, he was very polite and helpful. Overall great
   

   Firebirds Wood Fired Grill - ColliervilleResponded on 5 March 2025

   Hi Ali, Thank you for your fantastic review! We’re so grateful for your support and thrilled that you had a wonderful experience. We look forward to serving you again!
   

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10. J

    Joshua

    Memphis/West TN2 reviews

    3.0

    Dined on 1 March 2025

    1. Overall 3
    2. Food 2
    3. Service 1
    4. Ambience 2

    We are regular customers but the last couple times it has started to get worse. Tried again tonight our appetizer wasn’t hot and was barely warm. My tenderloin wasn’t hot it was almost like it was microwaved. The baked potatoe wouldn’t even melt the butter. Not sure how I feel about it because we have been really happy in the past till these last few times.
    

    Firebirds Wood Fired Grill - ColliervilleResponded on 4 March 2025

    Hi Joshua, We appreciate you taking the time to share your recent experience at Firebirds. We're genuinely sorry to hear that the quality of food fell short of our usual standards. Your feedback is valuable, and I'll personally share your review with our leadership team.
    

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