Firebirds Wood Fired Grill - Fort Mill

Review summary

1. W

   Walter

   Charlotte

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, service and atmosphere. I will definitely be back.
   

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2. B

   Beverly

   Charlotte

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had soup, salad and eggs. Everything was excellent.
   

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3. R

   Robert

   Charlotte

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 1

   Our server was great. She was very pleasant and helpful. The chefs didn’t know the ingredients in their dishes and also made mistakes on cooking our food. The restaurant is very loud. Having a conversation proves to be difficult.
   

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4. D

   Dana

   Charlotte

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service and food was impeccable. Nice look to the restaurant and wait time with reservation was around 5 minutes. The tables in the middle of the dining area are a little close but comfortable. Noise level was very high and a little difficult to carry on a conversation. I would definitely go back even with the noise level! Exceptional
   

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5. L

   Linda

   Charlotte

   18 reviews

   5.0

   18 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An excellent experience! Great food and wine selections, very good service, and Brie, the service manager, checked on us a couple of times. Will definitely be back!
   

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6. S

   Sunny

   Western NC

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   Seated at tiny table in a corner. Very crowded. Servers would have to wait for the other person to walk by so they could serve food, take an order, etc. Two burgers, caesar salad, appetizer, two drinks. The lettuce in the caesar salad was drowning in dressing. One side was served cold, had to request another that was heated properly. The food was average. You could go to any brew pub in Ft. Mill and get same if not better food and have more room for 3 plates on your table. Disappointing.
   

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7. J

   Jenny

   VIP

   Charlotte

   16 reviews

   5.0

   16 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food (filet and salmon) and service, as always!
   

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8. H

   Howie

   Charlotte

   6 reviews

   2.0

   6 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Recommend for lunch- not for dinner. I have had a couple of positive lunch experiences at this location but was thoroughly disappointed with Xmas Eve dinner at Firebirds. A breakdown of the experience: Food: okay but the prime rib was just average and my wife's pasta/chicken dish was described as being "very salty". Service: below average but it was Xmas Eve and I'd guess their "B team" staff was working. Ambiance: we were seated at a very small table that was cramped. There were a number of booths open that would have provided a much more comfortable experience. However, they weren't presented as an option. We assumed they were reserved for other diners but that didn't prove to be correct. Big error: We ordered three (3) courses- appetizer, salad, main course. Unfortunately, all three separate courses were delivered to our table within five (5) minutes. There literally wasn't room on the small table for the main course so those dishes were returned to the kitchen, only to reappear later as we were mid-way through the second course. There was clearly either miscommunication- or no communication- between server and kitchen- but this sort of mistake shouldn't be made as it's basic blocking and tackling for a restaurant. The fact a manager didn't find it worthy of a trip to the table was also discouraging- although if a manager were actually working that evening, he/she may not have been made aware or, more likely, not have been particularly engaged. I'd still recommend this spot for lunch- the deviled eggs are very good and the burgers tasty- but, unless improvements might get made- this isn't a worthy spot for an expensive dinner. One should expect more from a restaurant commanding $60+/person (no alcohol) than less than excellent food and floundering and apathetic service.
   

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9. S

   Shannon

   Charlotte

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   1st visit to the Fort Mill location. Service and food were excellent!
   

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10. K

    Kristin

    VIP

    Charlotte

    2 reviews

    1.0

    2 reviews

    Dined 5 days ago

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 4

    We love firebirds in Ballantyne! Brought my mom here for her birthday. Food was cold. Gave them a second chance. Food took 50 minutes to arrive and all tables that sat after us had their food. I had chili and my kids had kids meals. It’s a small place so they will be fine without our business.
    

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