Firebirds Wood Fired Grill - Huntersville

Review summary

1. J

   John

   Indiana

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Overall, good. A few mistakes on the order and in the service. The waitress was okay, but for the price and ambience we usually receive a bit better service. The food, as always, was very good.
   

   Firebirds Wood Fired Grill - HuntersvilleResponded 1 day ago

   Thank you so much for sharing your review, John. We greatly appreciate you taking the time to provide your feedback, and it will be shared with our team for improvement moving forward.
   

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2. J

   John

   Charlotte

   33 reviews

   3.0

   33 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 5

   The chicken caprise pasta was just a large bowl of oily noodles with a few toppings.
   

   Firebirds Wood Fired Grill - HuntersvilleResponded today

   Thank you so much for sharing your review, John. We greatly appreciate you taking the time to provide your feedback, and it will be shared with our team for improvement moving forward.
   

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3. T

   Trish

   Philadelphia

   20 reviews

   vip
   3.0

   20 reviews

   Dined on 29 November 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   My parents are in town for the holiday, brought them here. My dad ordered the lobster and filet. Kids food came out, then we waited a bit for ours. The manager brought my dad’s filet over, said nothing about the missing lobsters so he said something. She said it’ll be out. My husband’s prime rib cold. Lobster never came, no one came over. We got the hostess and had him cancel it. Manager brought it over packed up. No discount on bill. Honestly I’m appalled as we bought a bunch of drinks and our bill was over $350. Not the service I expected. Felt bad for my parents.
   

   Firebirds Wood Fired Grill - HuntersvilleResponded on 3 December 2024

   Thank you so much for sharing your review, Trish. We are so sorry to hear about this experience, and we'd love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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4. J

   Jocelyn

   Raleigh

   3 reviews

   vip
   3.0

   3 reviews

   Dined on 29 November 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Waitress barely came by to check on us and had to be reminded that we would like a second helping of bread. Drinks were not adequately refilled, she never asked us if we would like dessert- seemed to rush us out. Only came to ask if we would like to go boxes—-which was rude. I’ve been to several of Firebirds locations and I’m being overly nice by leaving 2-stars for fair service. Would not choose this location again. Food came out hot and fresh but that was about it
   

   Firebirds Wood Fired Grill - HuntersvilleResponded on 3 December 2024

   Thank you so much for sharing your review. We are so sorry to hear about this experience, and we'd love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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5. h

   hector

   Mexico City

   8 reviews

   vip
   3.0

   8 reviews

   Dined on 29 November 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 2

   Poor service and actitude of our waitress. She came late , did not even say hello and only ask for the order, i repeated 3 times my dish, and still she ordered wrong. Took long time to get my food. I was so upset! But then we got Mekah, I hope she is the manager, Must be! , Wooow She is just the best ! I will go back to Firebirds just because of Her! She made sure i was a happy customer Thank you
   

   Firebirds Wood Fired Grill - HuntersvilleResponded on 3 December 2024

   Thank you so much for sharing your review, Hector. We greatly appreciate you taking the time to provide your feedback, and it will be shared with our team members for improvement!
   

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6. B

   Barbara

   Charlotte

   3 reviews

   5.0

   3 reviews

   Dined on 25 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful meal and service was top-notch! The tomahawk pork chop. and charred carrots were delicious.
   

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7. C

   Cameron

   Western NC

   1 review

   5.0

   1 review

   Dined on 24 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was great. Had one little minor mishap with one of our steaks but mgr quickly took care of that . Service was great ..
   

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8. J

   Jay

   Charlotte

   30 reviews

   vip
   5.0

   30 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excellent ribeye steak and even better service on a very busy night! It was our anniversary and they made it extra special!
   

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9. B

   Barbara

   Cheshire

   5 reviews

   3.0

   5 reviews

   Dined on 20 November 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Disappointing experience. Waiter got a lot wrong, quality of the steak was poor and not well cooked. We visit often but tonight very disappointing.
   

   Firebirds Wood Fired Grill - HuntersvilleResponded on 25 November 2024

   Thank you so much for sharing your review, Barbara. We are sorry to hear about this experience, and we'd love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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10. K

    Kimberly

    Charlotte

    34 reviews

    3.0

    34 reviews

    Dined on 19 November 2024

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 4

    Food is very good. Delicious!! We had the salmon, mixed vegetables, and mashed potatoes (ordered baked potato but did not receive instead of mashed potatoes). Steak my husband had was delicious- cooked perfectly. The disappointment was the portion size of the salmon and steak. Will try restaurant again though based on the quality and excellent presentation of the food.
    

    Firebirds Wood Fired Grill - HuntersvilleResponded on 21 November 2024

    Thank you so much for sharing your review, Kimberly. We greatly appreciate you taking the time to provide your feedback, and it will be shared with our team for improvement moving forward.
    

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