Firebirds Wood Fired Grill - North Wales

Review summary

1. R

   Raymond

   Philadelphia

   17 reviews

   vip
   4.0

   17 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Service was not up to the level we are accustomed to at Firebirds. It appears they are short of staff, or we got a new waitperson. We sat for a long time before staff saw we weren't being waited on. We were ready to order drinks and food immediately. It went downhill from there since we rarely saw our waitperson. It took close to an hour for the food to show up at the table. We had the bill taken care of before any dishes were cleared. We will definitely return since we enjoy the ribs and stuffed potato.
   

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2. Q

   Quintin

   Philadelphia

   69 reviews

   vip
   4.0

   69 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Service is still spotty. I sat for over 10 minutes with no acknowledgement until I called a manager who started serving me and ended up with two servers attending to me. The food was not prepared as I requested, but it was good enough to consume and I did not send it back. I will give them another chance and hope my next experience is better than today.
   

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3. R

   Rino

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our typical go to restaurant. The service is always great. Well trained and friendly wait staff. Last evening my husband's steak was overcooked. This is the first time this has happened. It has always been perfect in the past. The situation was corrected quickly with a new steak and we were not charged for that entree. The Double Black Diamond Martini is a favorite as well1
   

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4. B

   Beth

   Philadelphia

   13 reviews

   vip
   2.0

   13 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We have been to this restaurant several times and although the service can be a little slow the food and drinks are good! This last time was not. Our food took forever and when it came it was cold. We happen to run into friends that night that said the same thing. They did speak to the manager and he said he knew the food was coming out cold. I don't know if we'll be going back unless things improve there.
   

   Firebirds Wood Fired Grill - North WalesResponded 2 days ago

   Thank you so much for sharing your review, Beth. We are so sorry to hear about this experience, and we'd love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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5. D

   Deb

   Philadelphia

   105 reviews

   vip
   5.0

   105 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Dominic took very good care of us. The place was very energetic ( ‘tis the season ) and kept our server very busy. He was still very attentive to us. Good food & friendly staff . Sweet girl at the front desk/door with a cheerful goodbye.
   

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6. B

   Brian

   Philadelphia

   12 reviews

   3.0

   12 reviews

   Dined on 30 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Unfortunately this time it was not that good as my wife's steak and lobster tail were too chewy and uneatable. We have always had good meals there in the past. The manager came over and she was very nice about the whole ordeal. They did not charge us for her meal and asked her if she wanted anything else but we said no. Having family in the restaurant business you never know what they would do to your food if ever there is a complaint.
   

   Firebirds Wood Fired Grill - North WalesResponded on 3 December 2024

   Thank you so much for sharing your review. We are so sorry to hear about this experience, and we'd love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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7. J

   John

   Philadelphia

   9 reviews

   5.0

   9 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is always excellent. It gets busy, so reservations are sometimes hard to get at peak times. Without a reservation, you me be seated at the high-tops by the bar, which rather congested. People seem to come just for the bar, which can make getting a drink at your table slower. Still, very good food.
   

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8. P

   Patricia

   Philadelphia

   9 reviews

   3.0

   9 reviews

   Dined on 27 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   I've dined at Firebirds many times, but this last visit was disappointing. I had booked a family group dinner for 10 and we were seated in the main lobby as you enter the restaurant, as opposed to something away from the door. Unfortunately, our server was not attentive, and we had to go find assistance multiple times on ordered items that hadn't appeared. Following dinner, my niece stacked the dishes - as no one had bothered to clean up our dishes long after we were done! No one was pleased with the service. The food, however, was very good.
   

   Firebirds Wood Fired Grill - North WalesResponded on 3 December 2024

   Thank you so much for sharing your review, Patricia. We are so sorry to hear that the quality of service fell short of the standards we strive to deliver. We'd love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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9. A

   Arthur

   Philadelphia

   13 reviews

   vip
   5.0

   13 reviews

   Dined on 26 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We brought a large group at the last minute and the restaurant was very accommodating. Great service.
   

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10. T

    Tracy

    Atlantic City

    27 reviews

    5.0

    27 reviews

    Dined on 24 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great waitress! Made for a great dinner! Thank you!
    

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