Firebirds Wood Fired Grill - North Wales

Review summary

1. M

   Mark

   VIP

   Philadelphia

   7 reviews

   2.0

   7 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   Although we had a reservation, 2 other couples walked in without reservations and were seated right away, while we had to wait nearly 15 minutes for our reserved table. We were seated for 15 minutes before a server stopped by, asked for our drink order, but we received no drink menu. Were told bread was on the way, it didn’t arrive for another 15. We eventually got our meals, baked potato was literally chilled. Not room temperature, outright COLD. Steaks were WAY smaller than the weights we ordered. I ordered a 12-ounce ribeye and it was MAYBE 8oz. Wife ordered a 14 oz, hers might have been 10. They were cooked pretty well. Finished eating without any service at all, then sat for half an hour trapped because we needed to pay. Just over $100 for 2 steaks, an uneaten potato, and 2 cocktails. Absolutely will not be returning.
   

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2. M

   Megan

   Philadelphia

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Our service was horrible. Waited a long time to have our order taken. Took a long time to get our drinks. It wasn't even that crowded. Our waitress barely came by. For the amount of money we spent, it was not worth it at all. It was for my wife's birthday dinner and we were very disappointed. We don't go out much and was looking forward to a nice dinner and drinks, but that did not happen.
   

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3. E

   Eleanor

   Philadelphia

   32 reviews

   5.0

   32 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were excellent, one of my new favorite places to go for dinner..
   

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4. S

   Susanne

   Upstate NY

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went to dinner after the movies. So convenient. Service great.
   

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5. M

   Melinda

   Philadelphia

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have eaten there quite a few times , food and service is always good!
   

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6. E

   Eric

   Philadelphia

   1 review

   4.0

   1 review

   Dined on 14 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was great! I believe our waitresses name was Becca and she was very attentive and super nice
   

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7. I

   Inge

   New York City

   9 reviews

   4.0

   9 reviews

   Dined on 14 December 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Our server was pleasant and accommodating. The room we were in was cold. We had to put our jackets around us to keep warm until the heat went on. The food was delicious and we thoroughly enjoyed our birthday celebration cakes. Thank you for a wonderful evening.
   

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8. S

   Stacy

   VIP

   Philadelphia

   19 reviews

   3.0

   19 reviews

   Dined on 13 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   We frequent firebirds often and usually love our visit. Tonight is fell flat all around. Our server was not engaging, disappeared for long periods of times that left drinks empty, we had to ask for things that didn’t come out with our meals. And the one steak was cooked wrong however she was no where to be found to advise until it was too late.
   

   Firebirds Wood Fired Grill - North WalesResponded 4 days ago

   Thank you so much for sharing your review, Stacy. We are so sorry to hear about these experiences, and we'd love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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9. J

   John

   Philadelphia

   10 reviews

   3.0

   10 reviews

   Dined on 13 December 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   As stated in my last review, the bar is always slow. Our server even pointed out that it was slow on this occasion. Tonight, everything was slow. I ordered the filet, and I think I got a strip steak. Even it they butterflied it, that wouldn't explain the thickness, or lack thereof. It was also undercooked. Things were so slow, it wasn't even worth sending it back.
   

   Firebirds Wood Fired Grill - North WalesResponded 3 days ago

   Thank you so much for sharing your review. We are so sorry to hear about this experience, and we’d love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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10. H

    Heather

    Philadelphia

    2 reviews

    5.0

    2 reviews

    Dined on 11 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always a great time! Love the food and the atmosphere! Highly recommend for any occasion
    

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