Firebirds Wood Fired Grill - Phoenix

Review summary

1. H

   Howard

   Phoenix

   22 reviews

   4.0

   22 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Third time to Firebirds. Cheesesteak egg roll appetizer was great. 3 of the 4 main courses were burnt on the bottom making the chicken tougher and the meal much less satisfying. BLT salad was wonderful. Noise level is high. Hard to hear conversation. Service was over the top. Waiter was very attentive and friendly.
   

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2. M

   Martha

   Seattle

   22 reviews

   4.0

   22 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service is always top notch. The salmon dinner was great and big enough to split. Pleasant ambience and convenient to the ball park across the street.
   

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3. B

   B

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I really like this restaurant. Great dinning room. Fantastic cocktails and wine selection. Service staff is always top notch.
   

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4. T

   Timothy

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server, Destiny, was outstanding. She was efficient, friendly, and above and beyond in every way.
   

   Firebirds Wood Fired Grill - PhoenixResponded 1 day ago

   Hi Timothy, We truly appreciate your 5-star review! It’s always our goal to provide the best experience, and we’re so glad to hear we met your expectations. Looking forward to seeing you again!
   

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5. C

   Candyce

   Los Angeles

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   There were many empty tables but they were obviously short staffed. It took 15 minutes before we saw our waitress after sitting. Another 15 before we received our drinks. Another 10 before we received our bread and 2mins after that we received our food. The filet I ordered (medium) was served rare. It was another 15 min before the waitress stopped by to check on our food - at that point I wasn't going to waste anymore time trying to fix my order. Would not recommend.
   

   Firebirds Wood Fired Grill - PhoenixResponded 4 days ago

   Thank you so much for sharing your review, Candyce. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward. I would like to make things right with you. Can you please email us back with you email address, first and last name. Thank you.
   

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6. OT

   OpenTable Diner

   Phoenix

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Bad experience! Order a steak well done server had to take it back 3 times to finally get the steak well done. My wife’s plate was served there waiting for me he plate got cold All bad . Realized the table across was having the same issues as us
   

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7. M

   Maggie

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Sylvia was excellent. We had a wonderful time and the food was excellent!
   

   Firebirds Wood Fired Grill - PhoenixResponded 4 days ago

   Hi Maggie, We truly appreciate your 5-star review! It’s always our goal to provide the best experience, and we’re so glad to hear we met your expectations. Looking forward to seeing you again!
   

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8. OT

   OpenTable Diner

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waiter, Ken, was a pro. When there was a little bit of an issue, the waiter and manager, David, went above and beyond the call of duty. It was a 2 1/2 hour dining experience that was second to none. I would definitely go back.
   

   Firebirds Wood Fired Grill - PhoenixResponded 2 days ago

   Thank you for your amazing review! Your support means the world to us, and we’re so happy you had a great experience. We can’t wait to serve you again!
   

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9. OT

   OpenTable Diner

   Las Vegas

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   We we had a great time . Reservations was honored . Was seated a timely. Food took a while to receive. But once it arrived it was good.
   

   Firebirds Wood Fired Grill - PhoenixResponded 2 days ago

   Thank you so much for your wonderful review! I truly appreciate your feedback and will be sure to share your concerns with our leadership team. We are thrilled to hear you had a great experience, and we look forward to welcoming you back soon!
   

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10. J

    John

    VIP

    Phoenix

    14 reviews

    5.0

    14 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic as always We stop here once a week It us our favorite
    

    Firebirds Wood Fired Grill - PhoenixResponded 4 days ago

    Hi John, We truly appreciate your 5-star review! It’s always our goal to provide the best experience, and we’re so glad to hear we met your expectations. Looking forward to seeing you again!
    

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