Firebirds Wood Fired Grill - Raleigh

Review summary

1. OT

   OpenTable Diner

   Raleigh1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It wasn’t crowded at all. Our waitress was amazing and on point. The food was delicious
   

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2. J

   John

   Raleigh1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It was very busy so the service was a bit slower than other times I’ve been here, though I totally understand being as it was Saturday night at 5:45 pm when we were seated. The food was good the server was pleasant and the order itself was on point. Will be back as Firebirds is one of my favorite restaurants, both the North Hills and Southpoint locations. This review was for the North Hills location on 03-08-25.
   

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3. T

   Tracy

   San Francisco1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Wait time on everything was horrible. We were there over 2 hours. I ordered the salmon and lobster fondue and it literally had 2 very small pieces of lobster and the salmon was over cooked. Server was nice but so slow with taking drinks, bringing drinks, taking food order, bringing salads, bringing food, everything. Not likely to return.
   

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4. M

   Megan

   Raleigh2 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   When we first got there things were calm and fine but by the time our food got to us the noise level was so loud that we were unable to have a conversation while we ate.
   

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5. M

   Malik

   Raleigh1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Samera gave excellent customer service and made sure my date and I were accomodated with whatever we needed. I really value that and will be returning there to dine in the future.
   

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6. S

   Susan VIP

   Raleigh55 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   When the old GM was there, we went frequently because the food was always hot, prepared properly, and good. We have noticed since new management has stepped in that things have changed. First of all, the bread they served was as hard as a rock. We ordered the three-course special prime rib. The entree arrived before our soup, and the prime rib was already cold then. The server was embarrassed by the mistake. They brought our brownie dessert, and it was so burnt it had a terrible smell and was as hard as a rock. I cannot believe whoever works in their kitchen didn't notice this. The manager gave us a new one to take home and made light of the kitchen error.
   

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7. P

   Patricia

   Raleigh6 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   My husband and I are there a few days ago and I didn’t not enjoy the experience. The food is overpriced but tonight is was very good. My husband enjoyed the sea bass and my son and I enjoyed the ribs. The service when we there last week was terrible. Tonight it was much better. Our server came to the table fairly quickly and she brought out our meal promptly. She checked on us several times. We never had to ask another server or manager to help us. She was friendly and did a good job. I am glad we gave the restaurant another chance. The ribs are really good.
   

   Firebirds Wood Fired Grill - RaleighResponded 4 days ago

   Hi Patricia, Thanks for your review! We’re always striving for excellence and appreciate any feedback on how we can make your next visit even better. Hope to see you again soon!
   

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8. A

   Attorney VIP

   Raleigh6 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   My prime rib was cold. Fries soggy. The server tried but had a big table to care for.
   

   Firebirds Wood Fired Grill - RaleighResponded 5 days ago

   Thank you for taking the time to share your review. We’re truly sorry to hear about your experience. Your feedback is invaluable, and we’ll be sharing it with our team to ensure we continue improving. Can you please email us back with your email address, first and last name. I would like to make things right with you.
   

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9. R

   Richard VIP

   Raleigh25 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   GREAT service, excellent food - overall a very good experience.
   

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10. J

    John

    Greensboro2 reviews

    4.0

    Dined on 2 March 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Overall an enjoyable experience - solid food and good wine selection and was a great way to celebrate birthdays with two of my sons and family!
    

    Firebirds Wood Fired Grill - RaleighResponded 5 days ago

    Hi John, Thank you so much for choosing to celebrate your Birthday with us! We’re delighted to hear you had a great time and enjoyed the tasty food and attentive service. It’s always an honor to be part of such special moments. We truly appreciate your kind words and hope to welcome you back for more wonderful experiences in the future. Wishing you many more!
    

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