Firebirds Wood Fired Grill - Richmond - Belvedere

Review summary

1. K

   Kevin

   VIP

   Richmond

   21 reviews

   5.0

   21 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service even on a busy Christmas-eve, we had 8:30pm reservations, was seated immediately even though the restaurant was full. My husband order a burger without cheese, it appeared they had added the cheese and realized the mistake, they removed it but left remnants of the cheese on the burger. We brought this to our waiter attention. They corrected it by preparing a fresh burger and the manager came over to our table to acknowledge the mistake, apologized and took the burger off our bill. That’s the reason we continually patronize this Firebirds! They have exceptional customer service! Thanks 😊
   

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2. A

   Amy

   Western NC

   13 reviews

   4.0

   13 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Great service from our waitress in Christmas Eve. Unfortunately sat right next to the kitchen which is extremely loud. They should build a glass wall to buffer the sound.
   

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3. T

   Tracey

   Richmond

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great service! We had ribs and they were excellent!
   

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4. M

   Mark

   Richmond

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Hopefully, this was an off night. Arrived on time for my reservation to celebrate a birthday and had to wait 12 min in the entrance way to be seated. Server came by about 5 min later and said she would be right with us. About 5 min later came by to take drink orders. Did not offer water or bread. For the next 40 min, the server stopped 3 by times to say drinks were coming. Had to ask for water, she did offer bread on the second time around. On the 3rd time she asked to take order (still no cocktails yet) but gave her our order. She was not up to speed on the menu nor the rail alcohol options for that matter. Drinks finally came and shortly thereafter our order less the salad. Told her to kill the salad yet the GM did bring it by a few min later and offered it at no charge. NY strips were good and the filet was excellent although all the beef was a bit on the salty side. The BLT salad had too much dressing on it. During meal server never stopped by till done to ask if everything was ok. I reminded her that we were celebrating a birthday, I had made note on the reservation and upon arrival to the server. Apparently, no one was reading the notes on the reservation and our server had forgotten. None the less, after a reminder she offered a cheesecake for the birthday girl. The cheesecake was great except for the 4-inch black hair baked into the cake found near the last bite. Needless to say, enough was enough. Called the assistance mgr over who did apologize immensely and did credit one of the entries on our tab. Not sure if we’ll patronize this establishment again.
   

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5. m

   martha

   Richmond

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great restaurant. Our server was so nice and efficient. The chef came out and spoke. The manager came out and spoke. Terrific. A little pricey for the portion sizes’. Not a very large brunch menu. The place was clean and beautiful
   

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6. C

   Charlene

   Richmond

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Ambience was nice. Service was excellent. The food was okay and the waitress was awesome!
   

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7. K

   Kimberly

   Richmond

   2 reviews

   5.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful time and server was awesome! Handle our table of 9 with greatness. Everything was great
   

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8. K

   KAREN

   Washington DC

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great Place to eat. Food was exceptional. Service by Nala was great. She is very attentive and customer focused
   

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9. A

   Asyia

   Richmond

   4 reviews

   5.0

   4 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a celebration for my mom’s birthday. Our waitress was very friendly and accommodating. Everyone enjoyed their food. They even brought my mom a nice birthday dessert!
   

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10. R

    Reva

    VIP

    Richmond

    3 reviews

    5.0

    3 reviews

    Dined on 27 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This was an absolutely amazing experience! We went for a special dinner with some out of town friends the night before Thanksgiving. We were a party of 6 and got sat near the kitchen. We were a bit hesitant at first, being so close to the kitchen and commotion. It ended up being a perfect spot! Our server was very welcoming and quickly got us our drinks and took our orders. The food was brought out at a great pace and the portions were large. We did spend a good amount of money, since it was 6 adults all having multiple alcoholic drinks and three courses. The price was absolutely worth the service and product.
    

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