Firebirds Wood Fired Grill - Richmond - Short Pump

Review summary

1. L

   Lauren

   Coastal Georgia

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 3

   Have tried this location twice. First time was served severely undercooked chicken in a salad. Today we had two undercooked steaks and 1/2 of our party received the wrong sides.
   

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2. B

   Becky

   Richmond

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   We are Firebird regular customers. Tonight’s experience was terrible. Meal had to be sent back. Service was totally unacceptable and lacking in any attentiveness. Very disappointed
   

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3. J

   Jennifer

   Pittsburgh

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 5

   Food was amazing but the servers seemed either overwhelmed or too busy with other tables. We went a long time with out drinks and things we had asked for.
   

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4. V

   Vanessa

   Richmond

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server was exceptional, good perfect, wonderful holiday time with our grandchildren.
   

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5. R

   Robin

   Richmond

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Firebirds in Short Pump, Va has become our 'go-to' friend place to meet. We always have great food, service and truly enjoy ourselves. Great place to be anytime of the day!! Totally worth that special night out!
   

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6. C

   Cheryl

   Richmond

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Gave a four in one category and five in all other categories. The four was because the poinsettia at our table attracted gnats. Otherwise a great experience, friendly weight staff.
   

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7. J

   Janet

   VIP

   Richmond

   16 reviews

   4.0

   16 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Overall the food was declious, the waiter was great but what I have a problem with in the young people that give u tables. They seem to sit their friends before other customers. It was notice by me and others. Also ask your managers to dress appropriately instead of with clothes that evidently stayed in the dryer over night. Appearances means a lot.
   

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8. T

   TYLER

   Richmond

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   My fiance’ and I booked a reservation for two for 8:15pm at this location. We arrived around 8:05 and were promptly seated. Our server, Carlos, was terribly slow and unprofessional. After we were seated, he didn’t take our drink order until 10 minutes later. In the middle of taking our drink order he told us to “wait one second” and proceeds to walk off and pick up a completed check from another table and did not return until minutes later. We trying to order two glasses of water…nothing complex. During the course of our meal, he checked on our table one time and never refilled our water cups. While he was not attending to our table he could be seen goofing off in the kitchen with the cooks. The table next to us had a different server, was seated after us and had significantly faster service. Luckily, at the end of our the meal the manager, Cam, came by and asked how everything was. After explaining our dissatisfaction, he refunded $30 off our bill. Overall this was one of our worst experiences at Firebirds but does not reflect the restaurant as a whole. I highly recommend anybody dining at this restaurant avoid the waiter Carlos
   

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9. K

   Kevin

   Richmond

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Seated right on time fit our reservation. Food was excellent. The only knock is service was a tad slow, but it was a Friday night and every table was occupied. Will definitely go back!
   

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10. K

    Kate

    Washington DC

    8 reviews

    5.0

    8 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We always enjoy our lunches at Firebirds. It was very crowded yesterday for the holidays but we still had excellent service and the food is always terrific!
    

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