Firebirds Wood Fired Grill - Winston-Salem

Review summary

1. H

   Heather

   Greensboro

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love this place!! Try the lobster queso, it’s always fantastic. The NY Strip special was wonderful as well. Service was excellent
   

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2. K

   Keilah

   Greensboro

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   My service lacked luster. We were not offered bread, no offers of refill, long wait times for my entrees. When we arrived for our reservation we were told that they needed to clean the tables. The area that we were placed in was filled with dirty dishes where their version of cleaning up a table at a minimum of 10 seats was to place all of the dirty dishes on a smaller table. I'm disappointed because I really liked the restaurant but this is the second time where I was just not happy. I don't believe that I will go back.
   

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3. M

   Meek

   VIP

   Charlotte

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Firebirds has really gone down. I used to really enjoy them however my last few experiences have been less than appealing. Food was not prepared as ordered. Our server acted as if we were a bother. The manager comped some of our food but I would have preferred to have my food right. Won’t be going back for a while. Maybe they need some time to reset.
   

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4. M

   Mariah

   VIP

   Charlotte

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   4 of the 6 dishes came out incorrectly. The food came out in parts not full meals and most of it was not the correct temperature.
   

   Firebirds Wood Fired Grill - Winston-SalemResponded 3 days ago

   Thank you so much for sharing your review. We are so sorry to hear about this experience, and we’d love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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5. G

   Gerald

   Greensboro

   1 review

   5.0

   1 review

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We reserved last-minute seating for seven at our daughter’s college graduation dinner. The staff, food, and service exceeded our expectations. The manager even presented a celebration dessert plate to the graduate. Well done!
   

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6. N

   Nancy

   Greensboro

   14 reviews

   5.0

   14 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food is beyond amazing and the staff very attentive.
   

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7. D

   Donna

   Greensboro

   1 review

   5.0

   1 review

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent dinner and service! Phenomenal dinners as always!
   

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8. D

   Dennis

   VIP

   New York City

   1 review

   1.0

   1 review

   Dined on 8 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   No one served us. We waited over 20 minutes and no one paid any attention to us. We walked out and told the concierge we will never eat at your restaurant again.
   

   Firebirds Wood Fired Grill - Winston-SalemResponded on 10 December 2024

   Thank you so much for sharing your review, Dennis. We are so sorry to hear about this experience, and we'd love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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9. Q

   Quanna

   Greensboro

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was wonderful, and the food was delicious
   

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10. K

    Karen

    Raleigh

    1 review

    5.0

    1 review

    Dined on 7 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    From the moment our party of 7 showed up we were greated at the front and everyone was so pleasant!! The server was excellent and kept us taken care of. We tipped generously. Bless her heart she came back to the table to hug my neck. She was worried about Christmas! Appetizers were egg rolls and onion rings, delicious! We had several dishes and everyone said it was great. Steak bowl, burger, new York strip, ribeye, prime rib and shrimp and grits from the bruch menu!! Excellent and wow the creme Brule cheesecake cake wonderful and the banana Foster French toast, I think it was. Great experience from beginning to end!!!
    

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