Flagstaff House

Review summary

1. k

   kim

   Denver

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 1

   We had the most horrible experience. There was a table of people sitting by us and they were talking with profanities all night. And extremely loud!!! One woman in particular was very drunk and loud. It was so awful that I actually took a video. Our night was ruined. We should have just left, honestly. But, I didn’t want to embarrass my daughter who has a friend that works there. I don’t understand how management could let this loud, obnoxious table go on and on. They said they talked to the table several times but we were nearby and definitely that did not happen. The manager did not do their job. They obviously knew it was a problem bc our server kept apologizing. We spent over $800. So that adds insult to injury. My question to the Flagstaff House, if this happened to you, how would you feel. Especially at a pre-Christmas time? It was also extremely hot where we sat and we kept having to ask to turn the heater down. And the hostess was rude when I asked about tables. I know the policy but we usually sit in the main room. She was very “clever condescending,” which means disguising her nice words but with a pointed meaning. What a brat. I’m a native Boulderite and a member of several business clubs in Boulder and Denver. I will never have our group eat at this restaurant for a business social event. We will continue to frequent Carillo’s instead. It’s a shame what happened and I would like a refund. I’m truly shocked. I’m the most easy going person and have eaten at lots of super nice restaurants so it takes a lot to get me riled. We were at Commanders Palace in New Orleans over Thanksgiving. The manager there was very on point. And it was a magical evening!!!! No professionals st Flagstaff house, I must say. Sad for the founder. What a disgrace it has become. No one willing to man up and address these horrific people.
   

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2. A

   Alan

   VIP

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   For a special night Flagstaff House is the place to go. Unparalleled service, ambience and food. A memorable experience for sure and the staff are there to make it so.
   

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3. S

   Sarah

   VIP

   Coastal Georgia

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful time! We ordered off the four course menu, and everything we had was delicious! Our server Sully was fantastic and friendly!
   

   Flagstaff HouseResponded today

   Sarah, We are so happy that Sully was able to provide you with a fantastic experience! Thank you for sharing such a kind review on your enjoyment of the four course menu! Please visit us again soon!
   

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4. L

   Laura

   VIP

   Las Vegas

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at Flagstaff House and it was really delightful! The ambiance is warm and inviting with excellent service. The four course meal was such a treat for the eyes and the tastebuds! We’ll definitely be back.
   

   Flagstaff HouseResponded 1 day ago

   Thank you for your glowing review! It’s always our goal to create memorable experiences, and we’re so glad we could deliver that for you. We look forward to welcoming you back for another fabulous visit!
   

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5. L

   Leslie

   Denver

   6 reviews

   4.0

   6 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Loved the experience! The food was good, not awesome . Really nice views
   

   Flagstaff HouseResponded 2 days ago

   Leslie, We are happy that you loved the experience of dining with us, however, we are sorry that some of the dishes may have fell short. If you would like to share any feedback on any courses you had, we are always looking for ways that we can improve!
   

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6. J

   Jeanette

   Denver

   8 reviews

   5.0

   8 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely holiday get together with friends and family. The ambiance was excellent, staff from valet to the kitchen and beyond were attentive and accommodating. We had a hiccup with our meal, but the management quickly rectified the problem and I would recommend going back. They pretty much outdo themselves with everything and so helpful and friendly. Thank you everyone and especially Kit, you do your job well.
   

   Flagstaff HouseResponded 1 day ago

   Jeanette, We’re delighted to hear that you enjoyed your holiday gathering with friends and family at Flagstaff. Our team works hard to create a welcoming ambiance and provide attentive service from start to finish, so it’s wonderful to know we met your expectations. Thank you so much for your honesty and understanding after your visit with us as well. We appreciate that you gave us the opportunity to make things right. On a personal note, I’m truly honored by your shoutout! It’s a pleasure to serve guests like you who make our work so rewarding. We look forward to welcoming you back soon for another memorable experience.
   

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7. D

   Daniel

   Denver

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food, the wine, the company…chef’s kiss! Always a special experience.
   

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8. K

   Karina

   Denver

   2 reviews

   5.0

   2 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Amazing first time and wedding celebration dinner. We felt very special and everything was perfect! Thank you.
   

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   Flagstaff HouseResponded 2 days ago

   Karina, We are so honored to have hosted you for such a special milestone! Thank you for trusting us to make the night special for you. We wish you many years of happiness and hope to host you again in the future.
   

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9. D

   Deborah

   Denver

   1 review

   3.0

   1 review

   Dined on 11 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   I have dined at Flagstaff House many times over the past decades with family and friends and in the past always had a wonderful experience. This is the first time since Covid that we have gone back and I was disappointed. The good news is that the staff was quite good and very attentive. The following is what was disappointing. I was cold the entire time even though wearing a long sleeve knit top with a light lace jacket over it. And we were seated at a table without a centerpiece, even though every other table had one. A small detail, but at a restaurant at this high level usually is all about the details. Most importantly, the food in the four course meal was was highly variable with some items being fantastic and others so so. Again, not what I used to experience in past years where everything used to be top notch. Overall, the experience was not worth the high price.
   

   Flagstaff HouseResponded on 13 December 2024

   Deborah, we are so pleased you celebrated Scott's birthday with us this year. Thank you for taking the time to provide feedback. I am sorry to hear there were a few things that fell through the cracks. We strive for perfection, so this is disappointing to hear. I wish we would have known you were chilly, we could have adjusted the heat, moved you to a new table or provided a shall or heater for you. I am so sorry to hear that dining near the window got a bit drafty. I also agree that the details matter most and making sure you had a centerpiece, and every dish was perfect is the goal and I am sorry we did not hit that. I hope you are willing to give us another chance soon and we can make up for those misses and provide the true 5-star service we aim for every day.
   

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10. E

    Elizabeth

    VIP

    Denver

    3 reviews

    5.0

    3 reviews

    Dined on 8 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    All the food was exquisite and done in very interesting ways. Their service is phenomenal. For a special occasion, this is no doubt the best place in Boulder.
    

    Flagstaff HouseResponded on 13 December 2024

    Elizabeth, thank you so much for the thoughtful review. We look forward to seeing you soon!
    

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