Fogo de Chao - Baltimore

Review summary

1. S

   Sergio

   Baltimore

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff they took care of our business party.
   

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2. D

   Dave

   New York City

   28 reviews

   vip
   2.0

   28 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   I visit Fogo in many cities including one wear my home. Baltimore has issues. The noise level is always high. It as difficult to hear anyone at the table including the servers. The servers push you through dinner from initial contact to your bill and exit. Baltimore, servers were non existent after figuring out how much you will pay. Meat was raw or well no matter what you asked for. Found a mistake on my bill after an argument over a wine selection. Not a great meal anymore for sure despite being a favorite back home in NY
   

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3. M

   Michael

   Minneapolis

   8 reviews

   vip
   3.0

   8 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Disorganized location. Bar unable to make drinks timely. Cold bar picked over and never restocked. Meats rarely walked around, and if they were, cooked poorly and low quality. There for 2.5 hours, which is crazy for this type of service flow. Location needs leadership, structure, staff who are trained. Skip this joint and go get a real steakhouse experience.
   

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4. S

   Syda

   Baltimore

   7 reviews

   1.0

   7 reviews

   Dined on 17 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The service was awful, tables pushed together so close there’s people walking over your food to get to their table. The waiters sat us down and left us at our table, we had three different servers do this. We didn’t get asked if we wanted any drinks until an hour after arrival. The meat skipped our table and some others tables several times because of how packed it was in there.
   

   Fogo de Chao - BaltimoreResponded 7 days ago

   We appreciate your feedback and are sorry to hear about the challenges faced during your visit. It’s concerning to learn about the service and space issues you experienced. Please reach out to us via our website contact form so we can understand your concerns better and work toward providing an improved experience. Thank you.
   

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5. R

   Reginald

   Washington DC

   3 reviews

   vip
   1.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 4

   Servers and waiters were inattentive and didn’t enter our orders in even after being asked multiple times. Waiting for an extensive period of time for everything from drinks to the bill. We had to ask for each item we ordered a minimum of 3 times before receiving it, initially waiting an hour for one single drink.
   

   Fogo de Chao - BaltimoreResponded 7 days ago

   We're sorry to hear about the experience you described, Reginald. It falls short of the high standard we aim to provide. Our team would like the opportunity to address this and ensure a better experience for you. Please reach out to us via the contact form on our website to discuss this further. Thank you.
   

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6. A

   Agnes

   Los Angeles

   62 reviews

   2.0

   62 reviews

   Dined on 15 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Very disappointing. We came a year ago. The salad bar was wasn’t as good. There wasn’t any bacon for one thing. I asked four times for filet and they ran out of medium filet before it got to me. We had to ask for refills on our ice tea and waters.
   

   Fogo de Chao - BaltimoreResponded 7 days ago

   Agnes, we're sorry your recent visit didn't meet your expectations, especially compared to last year. We regret that our Market Table and service fell short for you. Our team is eager to work toward a better experience on your next visit. Please connect with us through our website contact form so we can address your concerns further. Thank you.
   

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7. S

   Steve

   Houston

   6 reviews

   vip
   2.0

   6 reviews

   Dined on 13 November 2024

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 5

   Missed the mark….food was just good. Requested a few cuts and when they finally came they were overdone and almost inedible. Asked for the grilled pineapple and was told 15 minutes wait. After 25 minutes asked again and was told 20 more minutes. Gave up, paid the bill, and left.
   

   Fogo de Chao - BaltimoreResponded on 15 November 2024

   We're sorry to hear about your experience, Steve. We aim for our guests to enjoy exceptional meals, and it's concerning you didn't get the quality or timeliness you expected. We'd like to address your concerns further, so please reach out through our website's contact form. Thank you.
   

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8. M

   Marian

   Chicago

   4 reviews

   vip
   5.0

   4 reviews

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and cuisine were both impeccable along with a lovely atmosphere. Highly recommend - especially for a special occasion. Soufflé was awesome.
   

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9. J

   Jenise

   Baltimore

   3 reviews

   2.0

   3 reviews

   Dined on 11 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   The restaurant is one giant open room, so it’s loud and chaotic. The food on the buffet was okay, but the table side dishes were oversalted and dry. The meat service to the table was slow and very sporadic.
   

   Fogo de Chao - BaltimoreResponded on 13 November 2024

   Thank you for sharing your feedback with us. It's unfortunate that the ambiance and service did not meet your expectations during your visit. Our team would like to discuss this further and work toward a solution. Please contact us via our website so we can address your concerns and improve your experience. Thank you.
   

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10. L

    Leslie

    Greater Boston

    3 reviews

    3.0

    3 reviews

    Dined on 11 November 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4

    We went on Veteran's Day weekend to get the 50 percent off because we are both veterans. We always go every year on this weekend. We tried to use two gift cards to pay, but they would only honor one. They said we could not use to promos at once. It was a gift card not a promo. It did not make any sense. We won gift cards at a raffle from a wine dinner that we both paid 125 dollars each to attend a couple of months ago. It just rubbed me the wrong way they wouldn't let us use our gift cards with the veteran's day special. Also, every time we go to this location they never bring our sides. We had to ask 3 times, and our server finally brought mashed potatoes, but we never got the bread. Customer service is lacking at this location compared to other locations we have visited, but the food is always great, so we continue to go and just expect mid customer service.
    

    Fogo de Chao - BaltimoreResponded on 13 November 2024

    Leslie, we're sorry your experience didn't meet our expectations during your visit. We value your feedback on our guest service and have noted your comments about the sides and gift card situation. Our team would like to address your concerns, so please reach out through the contact form on our website. Thank you for letting us know.
    

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