Fogo de Chao - Jacksonville

Review summary

1. B

   Brenda

   Jacksonville

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Awful experience. Very bad planning on the restaurant.
   

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2. D

   David

   Jacksonville

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Christmas Day. Busy. Very packed! Service wasn't as good (speed) as normal days but was still good. We love Fogo de chao
   

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3. LE

   LauraE

   Jacksonville

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Christmas Eve tradition
   

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4. L

   Lisa

   Jacksonville

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   We love Fogo, but the last few times it has not met our expectations. Six of us celebrated Christmas Eve there. Our server did not distribute the bottle of wine evenly and then asked if we wanted another bottle since she shortchanged some in our party??? We had to request meat multiple times where in the past we could not keep up. The bar was exceptional as always and I love the atmosphere. I just expected a little more at this price point.
   

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5. C

   Caleb

   Jacksonville

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 4

   Delish 10/10 recommend! Stop scrolling yo found the bestie restaurant
   

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6. J

   Jon

   New York City

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   Have been to Fogo De Chao many times. This evening, it seemed as if the meat selection was very limited. What was served, was delicious. Just seemed to be very limited, compared to other times that we have dined there.
   

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7. K

   Kim

   VIP

   Jacksonville

   1 review

   2.0

   1 review

   Dined on 18 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   I dine here pretty frequently and I was really upset with our service last night. Our waiter I do not remember his name (maybe Jonah?? That’s what I recall reading in the receipt) but he was training another girl this shift. (If that helps) At first we ordered drinks and my soda never came. So I asked a waiter passing by and she brought it right over. No biggie it’s busy I get it! The food rounds did take a while in between, we were sitting for a good 20 minutes in between the guys coming around with meat. Again busy so I totally understand. What was my cherry on top was I asked for a wine menu from our waiter, he brought it over and then stood in the hallway and talked to other woman staff for a lengthy amount of time and walked back and forth multiple times even when I raised my hand to grab his attention didn’t acknowledge to take my wine order. So again, i flagged down the lady that was in training and she apologized and put the order in. After about 20 minutes, he comes over and lets our table know the wine I ordered is no longer available… so I ordered another kind. Overall I get it’s busy that is totally fine if he was going around hustle and bustling but he was just talking the whole time!
   

   Fogo de Chao - JacksonvilleResponded 7 days ago

   We appreciate your feedback and are sorry to hear about the service experience during your recent visit, Kim. Although we understand that busy nights can impact service, your experience should remain attentive and seamless. Our team is eager to address this and improve, so please reach out via our website contact form. Thank you.
   

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8. S

   Shawn

   VIP

   Miami

   69 reviews

   1.0

   69 reviews

   Dined on 17 December 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Had a terrible experience here I was here for my birthday lunch and I spent over an hour in the restaurant and I only was given a piece of filet and a lamb chop. It’s the worst experience I’ve ever had in a Fogo. I would love to have someone reach out to me.
   

   Fogo de Chao - JacksonvilleResponded on 18 December 2024

   We're sorry to hear that your birthday lunch didn't meet your expectations during your visit with us. Our team strives for an exceptional experience for all guests, and we'd love the chance to address your concerns. Please reach out through the contact form on our website. Thank you.
   

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9. D

   Derrick

   Jacksonville

   5 reviews

   5.0

   5 reviews

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an excellent experience! The food and service was great! Out servers, Bryan and Amirah, were very knowledgeable, attentive and personable! Highly Recommended!!!
   

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10. OT

    OpenTable Diner

    Orlando

    10 reviews

    4.0

    10 reviews

    Dined on 15 December 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5

    The food was excellent. Walked right in with reservations. Seemed like most servers were very attentive. Ours was not. Our server was very nice but forgetful and kept disappearing. Overall great experience and I plan to return when I am back in town in a few weeks.
    

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