Fogo de Chao - Jacksonville

Review summary

1. W

   Wendy

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a wonderful meal, but I had asked before anything was ordered, was the meal $39.99, as the reservation was done from that advertisement. Our server answered yes it was. After we ate and received our bill, they charged us $60 per person. The server admitted she did incorrectly tell us wrong and would send a manager to fix it. The manager apologized and excused her servers as not giving correct information and not being knowledgeable about the situation. We left paying full price. I’m disappointed that the manager didn’t give me some consideration as they do have that special going but it wasn’t for today as I thought it was. Just not expected at the end and after verification at the first, I was so disappointed and not ready to pay that much.
   

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2. R

   Roxana

   Jacksonville

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   La atención es maravillosa Paula nos pareció excelente pedimos a una mesera que hablara español y enseguida nos la buscaron solamente no recomiendo ir a las 9 de la noche puesto que cierran a las 9:30 entonces pudimos disfrutar muy poco tiempo la Mesa como tal
   

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3. L

   Lydia

   Jacksonville

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated my daughter’s 14th birthday and staff was great and the food was excellent. She really enjoyed herself.
   

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4. N

   Nerissa

   Jacksonville

   8 reviews

   vip
   5.0

   8 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Maria our sever was amazing! Top notch service! The food eas delicious!
   

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5. B

   Brenda

   Coastal Georgia

   3 reviews

   5.0

   3 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great meal, very attentive staff, delicious food. Will certainly go back!
   

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6. A

   Andrew

   Philadelphia

   1 review

   vip
   2.0

   1 review

   Dined on 8 November 2024

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 3

   Meat was disappointing. Fatty and hard to eat. Had to request certain cuts that were supposed to be included. Juice splattered all over clothes when slicing meats
   

   Fogo de Chao - JacksonvilleResponded on 11 November 2024

   We're sorry to hear about your recent experience with us, Andrew. It's important to us that our guests enjoy the quality of our cuts and service. We'd like to address your concerns directly, so please reach out via our website contact form. We're eager to provide you with a five-star experience in the future. Thank you.
   

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7. I

   Ismael

   Jacksonville

   1 review

   5.0

   1 review

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente servicio y atención, ambiente muy agradable, recomendable para todos
   

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8. A

   Arlines

   Jacksonville

   2 reviews

   2.0

   2 reviews

   Dined on 3 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   I pay for full service and just twice the team went to my table one for try pork and one for meat and it took long time waiting for meat, they services wasn’t good for expensive restaurant
   

   Fogo de Chao - JacksonvilleResponded on 18 November 2024

   We apologize for your experience, Arlines. It concerns us to hear about the wait for cuts and service issues. Our team aims to deliver attentive service to all our guests. We invite you to contact us through our website so we can address your concerns. Thank you.
   

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9. R

   Ronnie

   Jacksonville

   1 review

   5.0

   1 review

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome experience!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
   

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10. D

    David

    Shreveport

    1 review

    5.0

    1 review

    Dined on 2 November 2024

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 5

    I have eaten here MANY times. I found my servers a little off today. They weren’t terribly busy but missed a few times where they have not in the past. I tipped well despite them giving us the wrong desserts to go.
    

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