Fogo de Chao - King of Prussia

Review summary

1. P

   Paige

   Philadelphia

   9 reviews

   vip
   2.0

   9 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Very disappointed. Not the experience it once was. And the plates and silverware were dirty. Very long wait for meats. Not sure wile will ever go back again.
   

   Fogo de Chao - King of PrussiaResponded 1 day ago

   We're sorry your experience with us didn't meet expectations, Paige. We take cleanliness and timely service seriously, and it's concerning to hear otherwise. Our team would like to work toward providing you with a better experience in the future. Please reach out via our website contact form so we can address your concerns. Thank you.
   

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2. J

   Jo-Anne

   Philadelphia

   15 reviews

   vip
   1.0

   15 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   Very hard to get filet & ribeye which was that wanted, took forever & asked our server as well as other individuals, they would come back asking if anyone ever came over & confirmed they did not. Salad bar with empty salad Caesar bowl for awhile, tomatoe/mozzarella salad looked like it had been sitting out for ages, I ended up asking the hostess if she could get someone to fill them, she said they are filled so I had to show her they were not. No spoons on table with soup, had to ask a manager for a spoon, waited at least 5 mins for a spoon, just ridicules. We’ve never had this bad of service before & eat here fairly often. Our waiter was very nice & trying to be helpful but others around him weren’t helpful. Also, when I finally got the medium filet, he wanted to give me an end cut, I wanted a pink piece but instead he insisted on giving me a very rare piece of meat, I told him that was rare but he argued with me that it was medium. Later, as it still sat on my dish, I asked our waiter what temp he thought the meat was & he confirmed it was very very rare. It basically was raw red. I did let him know that the server argued with me over the temp if the meat. Highly doubt we’ll ever go there again.
   

   Fogo de Chao - King of PrussiaResponded 1 day ago

   Jo-Anne, we're sorry we missed the mark during your recent visit. Our aim is to offer attentive service and quality, and it's concerning to hear this wasn't the case. Our team would like to understand more and work toward a better experience. Please contact us via our website so we can address your concerns. Thank you.
   

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3. D

   David

   Columbus

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good food, had to ask for the nicer cuts to come around, but once I did, they were there extremely quickly.
   

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4. G

   Garrett

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great meal. Seafood tower was ehhh, but the steaks and sides were fantastic
   

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5. N

   Naira

   Philadelphia

   31 reviews

   vip
   5.0

   31 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an excellent time at dinner, even though it was extremely busy the staff went above and beyond to make sure nothing was missed, and we had a amazing time. Thank you so so much for all the hard work from the staff ❤️❤️
   

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6. J

   Jenna

   Philadelphia

   7 reviews

   3.0

   7 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   Reminds me of a hotel restaurant. The food is okay, nothing ground breaking. The plus side is there is plenty of it. All the staff felt rushed. Many of the servers walking with meat saw our cards requesting more and just walked by. probably good for large groups not for date nights. Chocolate lava cake came out cold.
   

   Fogo de Chao - King of PrussiaResponded 5 days ago

   We appreciate your feedback, Jenna. Your comments about the dining experience, especially the service and the chocolate lava cake, are important to us. We'd like to know more about your visit and see how we can improve. Please reach out to us through the contact form on our website. Thank you.
   

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7. R

   Ronny

   Philadelphia

   1 review

   5.0

   1 review

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was an phenomenal dinner experience. Everything was great. Shout out to Yahir P for taking care of us with five star service.
   

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8. D

   DB

   Los Angeles

   1 review

   4.0

   1 review

   Dined on 18 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food is always top notch and it’s still one of my favorite places to eat.
   

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9. K

   Kris

   Poconos

   24 reviews

   5.0

   24 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff work together to ensure an enjoyable experience! Food was delicious and plentiful!
   

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10. F

    Floralba

    Philadelphia

    2 reviews

    5.0

    2 reviews

    Dined on 16 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Nice service and good food. Birthday celebration in family.
    

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